Description
At Amazon, we're working to be the most customer-centric company on earth. To get there, the Global Engineering Services (GES) Launch Assimilation Team needs talented, bright, innovative and driven leaders. The key to this mission is strategic, large scale project management initiatives that will allow us to scale our organization for the future in an extraordinary manner. The Assimilation Team is seeking a high caliber Assimilation Coordinator who enjoys working on challenging, high impact problems. The idea candidate is excited about innovation and driving process improvements. They have a demonstrated history of handling complex problems and engaging with cross-functional teams and numerous stakeholders, directly and through influence. If you are looking for an environment where you can drive business innovation amidst various levels of ambiguity, this is an exciting opportunity to join a rapidly growing team within Amazon.
Key job responsibilities
The Assimilation Coordinator supports the aforementioned programs and processes as part of the GES Launch Assimilation program for new and existing launch buildings across various Amazon entities, ultimately ensuring the proper training of all managers and associates in preparation for a new launch. You will have the opportunity to work with and influence numerous cross-functional stakeholders both inside and outside of GES with a direct impact to our internal customers on the Launch Assimilation Team. The Assimilation Coordinator will need to learn about process quickly and be able to manage small to medium projects end-to-end. This individual should be proactive in addressing issues and be able to identify any gaps in tools and processes and suggest enhancements. In addition, they should be agile to implement any changes to protocol in response to different needs and workflows, and be able to communicate clearly with internal and external stakeholders. This individual will work directly with the Assimilation Program Managers, GES Launch Team, recruiting teams, and multiple levels of leadership in existing sites as well as other teams to ensure that all travelers have the support needed to provide a positive experience while traveling.
A day in the life
Maintaining the Assimilation Standard Operating Procedures, ensuring all plans and process are up-to-date and communicated as required
Problem solving unique situations by utilizing various resources including team support, SOP, and leadership guidance
Identifying and communicating risks as needed
Collecting and analyzing surveys on Assimilation Team customer service support
Working cross-functionally with multiple stakeholders
Pulling and reporting data from numerous databases (using Excel, Access, SQL, Quicksight and/or other data management systems) to perform ad-hoc reporting and analysis as required
Organizing logistics with stakeholders, travelers, leadership teams from multiple sites, and travel vendors to ensure all travelers are supported for the duration of their assignment
Frequent communications regarding changes, status, needs of the project via calls and email
Maintaining accuracy of project information and rosters
Maintaining different platforms of technology in order to conduct business efficiently. Examples are, but not limited to, the Assimilation Portal, World Wide Testing Portal, Asana, Ingenii, and other Amazon project/development tools
In this role, you will:
Deliver results at the highest quality for actions related to STA, AT, LS and continuous improvement projects
Earn Trust with project stakeholders and lead alignment of all stakeholders during the sourcing timeline utilizing frequent communications regarding changes, status, needs of the project via calls and email
Deep dive errors and issues in order to identify correct root cause and prevent recurrences
Navigate an ambiguous environment and weigh long and short-term solutions with limited guidance and an understanding of when escalations are required
Think Big to provide and implement solutions that solve recurring problems at the source
This role requires candidates to work one of the following shifts:
o Sunday - Wednesday or Wednesday - Saturday: 0800 - 1830, or
o Sunday - Wednesday or Wednesday - Saturday: 1100 - 2130 in local time zones
This role may require 10% travel.
Amazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include:
Medical, Dental, and Vision Coverage
Maternity and Parental Leave Options
Paid Time Off (PTO)
401(k) Plan
If you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you! At Amazon, we value people with unique backgrounds, experiences, and skillsets. If you're passionate about this role and want to make an impact on a global scale, please apply!
About the team
The Assimilation Team's mission is to commit to operational excellence by planning and executing logistics for new and existing buildings across the Amazon network. We serve as a liaison by providing support to our customers, upholding standards to deliver consistently and effectively, ensuring teams have the resources needed to be successful. The team provides support for Short Term Assignments (STA), Away Team (AT), and Labor Share (LS) programs in order to serve our customers.
Basic Qualifications
Bachelor's Degree or 2+ years' Amazon experience
1-2 years' experience with MS Excel, PowerPoint, Word, SharePoint and/or other Amazon technological platforms
1-2 years' experience in a customer service role managing competing priorities, providing solutions and resolving issues timely
Preferred Qualifications
Proven ability to work productively and efficiently in an independent setting
Global perspective and solid understanding of business and customer service objectives
Excellent attention to detail and work with the highest level of accuracy
Experience with business writing and constructive communication to peers and senior leadership teams
Proven ability to clearly communicate with managers and associates at all levels
Ability to meet or exceed department/team performance goals
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company's reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $42,000/year in our lowest geographic market up to $79,800/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits . This position will remain posted until filled. Applicants should apply via our internal or external career site.
