Job to be filled by a candidate based in Arizona, Colorado, Washington or California
The National Account Manager (NAM ) will have responsibility of overall operational performance strategy and execution for Cigna Healthcare clients with 5,000+ employee lives. Primary responsibilities include development and execution of broad service strategy in support of large client global benefit programs, wellness, and employee relation goals; as well as Cigna Healthcare persistency, membership growth, and earnings targets. The NAM effectively manages business relationships, collaborates, and communicates across all product/operational lines to ensure that systems and processes are in place to meet client/customer needs, and drive efficiency for the organization, segment, and team.
Ideal candidate will have a combination of:
College Degree or 5+ years equivalent related experience
3+ years in healthcare/managed care business; to include many or all of the following: product knowledge, underwriting principals, risk and financial analysis skills, marketing processes, sales practices, account management and knowledge of administrative operations
Excellent communication, negotiation, influencing skills; exhibits courage
Strategic and financial savvy; ability to partner with National Account Executive (NAE) to grow book of business
Demonstrated planning/organizational skills; ability to plan for both the long and short term; drive priorities and results
Demonstrated ability to foster strong working relationships; demonstrates leadership within a heavily matrixed environment
Excellent verbal and written communication skills; confident and credible presenter
Ability to work independently
Demonstrated examples of critical thinking and execution
Active Health and Life Insurance License or ability to obtain required
Duties and Responsibilities:
Supports the organization to achieve net medical membership growth, profitability and persistency objectives through effective service oversight, account retention and management strategies
Effectively collaborates with Advocacy partners on benefit, service, and relational strategies targeting enhanced customer and client experience
Maintains market/competitive knowledge on service trends and differentiators - can "sell" Cigna Healthcare service & tools in a retail setting and/or client discussion
Effectively collaborates with NAE on broad account retention, growth, and satisfaction strategies (multi-product/operational collaboration for operations, network, marketing, product, Health Care Reform etc.) drives inclusion of case installation, product and service partners where appropriate
Collaborates with NAE on renewal activities, to include RFP involvement, geo access reporting/analysis, etc.
Develops/maintain "trusted-advisor" relationships with clients and consultants; by proactively engaging in needs and goals discussions, and then leverages Cigna's capabilities and services to differentiate Cigna from the competition
Maintains in-depth knowledge of Cigna Healthcare products/services across all product lines (HealthCare, Dental, Behavioral, Cigna Group Insurance, Pharmacy, Medical and Condition/Disease Management, Lifestyle Management Programs, Incentive Programs, Cigna Global, etc.)
Maintains current knowledge of Health Care Reform (legislation/compliance rules) and can confidently and effectively articulate impacts for the client, and Cigna Healthcare
Leads in managing dental reporting requests to include analytics and presentation
Develops/implements consumerism strategies for target accounts to drive enrollment growth and facilitate meaningful customer behavior change and through health advocacy& cost transparency. Includes detailed communication campaigns and event participation as applicable
Maintains basic understanding and conceptual application of underwriting principals
Effectively leverages resources to fulfill client onsite needs, offers creative and effective solutions to drive optimal client outcomes and satisfaction while balancing Cigna Healthcare's cost
Represents Cigna Healthcare well in market based events (client & consultant forums, annual enrollment, etc.)
Lead in managing health care provider (HCP) network and client specific network (CSN) activities and communication
If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.
For this position, we anticipate offering an annual salary of 80,900 - 134,800 USD / yearly, depending on relevant factors, including experience and geographic location.
This role is also anticipated to be eligible to participate in an annual bonus plan.
We want you to be healthy, balanced, and feel secure. That's why you'll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you'll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k) with company match, company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year and paid holidays. For more details on our employee benefits programs, visit Life at Cigna Group .
About Cigna Healthcare
Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives.
Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.
If you require reasonable accommodation in completing the online application process, please email: SeeYourself@cigna.com for support. Do not email SeeYourself@cigna.com for an update on your application or to provide your resume as you will not receive a response.
The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.
Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.
