Market Quality Administrator

Help at Home • Indianapolis, IN • 1w ago

Help at Home is the leading national provider of in-home personal care services, where our mission is to enable individuals to live with independence and dignity at home. Our team supports 66,000 clients monthly with the help of 53,000 compassionate caregivers across 12 states. We're looking for people who care about others, who are willing to listen, lean in and make impactful change. Each role at Help at Home can have a positive impact in supporting our caregivers and clients. If you are someone who leads with passion and integrity and are looking to join a rapidly growing, industry leading team, Help at Home may be a good fit for you.

Help at Home is hiring a Market Quality Administrator!

Job Summary:

The Market Quality Administrator will be responsible for creating a culture of quality care that differentiates Help at Home from its competitors and ensures that the standards are developed, communicated, and implemented across all locations and the homecare line of business. This includes understanding requirements and policies and procedures to maintain compliance, ensuring survey readiness for our markets, and the best service to our clients. This is a remote position. Must be located in Indiana. The pay range for this role is $47,000-$50,000 depending on experience and location. A valid driver's license is required.

Essential Duties/Responsibilities:

Act as a lead role to ensure survey readiness in assigned markets.

Provide support to incident management, investigations, and corrective actions.

Evaluate client event reports to assess the risk to individuals served and track for follow-up investigation until resolution achieved.

Conduct assigned investigations of client events as required.

Conduct external, audits and reviews.

Assist in identifying quality issues which have a direct effect on services provided. Identify deficient practices based upon noncompliance with policy, regulations, etc.

Develop accurate, clear, and thorough documented findings of reviews, audits, and investigations.

Reviews and assists with completion of corrective action plans, which includes the evaluation of evidence of an implementation of corrective action plans, providing timely feedback to the market and managers throughout the corrective action plan process with accuracy.

Develop and Maintain Emergency Preparedness plans for each location within the market.

Communicates effectively with managers and other leaders.

Manage timely data collection to update the Quality and Compliance Lead on metrics to achieve benchmarks, mitigate risks, and deliver excellent customers service.

Monitor homecare expiring documents for audit purposes.

This description reflects assignment of essential functions, management may assign or reassign duties and responsibilities to this job at any time that are not listed above.

Education and Experience:

Bachelor's degree in healthcare administration, business administration, or a related field.

Six (6) or more years of experience in healthcare or business administration position.

Experience in multi-state organization preferred.

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