Description
At Amazon, we're working to be the most customer-centric company on Earth! Amazon is a place where builders can build. We hire the world's brightest minds and offer them an environment in which they can invent and innovate to improve the experience for our customers.
The Data Center Infrastructure Operations organization is looking for an individual with proven skills to help support our Amazon Dedicated Cloud (ADC) Facility Operations Center (FOC). The ADC FOC is responsible for 24X7 monitoring and reporting of the data center's physical infrastructure.
The ADC FOC Systems Engineer I (SE) is responsible for ensuring global continuity in tooling, automation, and reporting between multiple instances of the ADC FOC. The ADC FOC SE manages medium-to-high impacting projects from conception to completion. These projects involve large amounts of independent work as well as collaboration with internal/external support groups including engineering and automation teams. The ADC FOC SE trains and supports ADC FOC engineers to utilize Cloud Services, AI, and other tooling/systems to enhance the ADC FOC, customer, and stakeholder experience.
The ideal candidate will utilize automation and AI to reduce manual churn and streamline day-to-day operations, create dashboards to measure success, and own tooling to improve the customer experience.
The position further requires that, after start, the selected candidate obtain and maintain an active TS/SCI security clearance with polygraph or commensurate clearance for each government agency for which they perform AWS work.
Key job responsibilities
Operate independently with limited direct management.
Act as a systems escalation point for FOC engineers and participate in an on-call rotation supporting infrastructure and tooling support.
Provide consistent training and guidance to FOC engineers.
Refine existing processes and create new standard processes for the organization.
Develop and maintain global ADC FOC tools that enable automation using scripting languages such as Python, Ruby, Java, SQL and AWS services such as CloudWatch, CloudFormation, S3, Lambda, SNS, SQS.
Communicate complex technical information to a non-technical audience.
Drive projects with moderate-high complexity.
Establish performance benchmarks and conduct audits to drive effectiveness.
SME for FOC automation and tooling.
Track and provide status updates on FOC tooling. Act as the liaison between the FOC and partner teams responsible for delivering tooling and enhanced capabilities.
Travel required.
About the team
The Facility Operations Center (FOC) is a singular support team which proactively monitor the life-safety systems and the infrastructure equipment alarms (e.g., chillers, temperature sensors, generators, UPSs, Catcher, switchgear, breakers, PDUs, and ATSs) that provides power and cooling to the platform on a 24x7x365 basis.
We support Data Center Engineer Operations teams who are responsible for the operation of infrastructure equipment. Our role is to ensure that critical alarms are properly Responded to, Acknowledged, Investigated, and Dispatched (RAID). Additionally, the FOC serves as a communications hub during both standard and emergency operations.
AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we're the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain - and we're looking for talented people who want to help.
You'll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You'll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you'll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.
Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying.
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there's nothing we can't achieve in the cloud.
Here at AWS, it's in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon conferences, inspire us to never stop embracing our uniqueness.
We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
Basic Qualifications
3+ years of technical support experience, or Bachelor's degree in engineering or equivalent
3+ years of electrical, mechanical, and controls systems experience
Experience documenting technical customer issues
3+ years of technical project or program management experience
Experience with Amazon services such as CloudWatch, CloudFormation, S3, Lambda, SNS, SQS etc.
2+ years of scripting language experience
Preferred Qualifications
Strong verbal and written communication skills
Strong leadership and organizational skills
Proven self-starter
Ability to prioritize in a complex environment
Experience troubleshooting and debugging technical systems
3+ years of customer service experience
3+ years of Microsoft Office products and applications experience
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $83,100/year in our lowest geographic market up to $185,000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits . This position will remain posted until filled. Applicants should apply via our internal or external career site.
