Training Manager, Inflight Training Operations

American Airlines • Dallas, TX • 4d ago

Intro

Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you'll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you'll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!

Why you'll love this job

??This job is a member of the Flight Services Team within the Customer Experience Division.

?Responsible for ensuring that FAA and other government regulatory and company required training programs for Initial Flight Attendant trainees are effectively presented. Also responsible for overseeing the successful training of initial flight attendant trainees as well as supervise, evaluate and observe instructors while in the classroom.

What you'll do

Oversees the daily operations and success of the Initial Flight Attendant classes

Supervises a staff of special assignment instructors

Conducts presentations for initial training graduation ceremonies for 100+ attendees

Ensures understanding of job related information through observation of instructors

Conducts one on one performance discussions along with coaching and counseling of students and instructors

Performs administrative duties and prepares reports on activities and discussions

Oversees drills and performance based testing issues when necessary

Reviews flight attendant survey forms and handles any complaints or discrepancies

Partners with other training, support and operational departments to ensure consistency and accuracy of training content in a positive and professional manner

Promotes teamwork, follows proper business protocols, serves as a positive influence and is committed to achieving department and corporate goals and objectives

Maintains requisite knowledge in applicable Federal Aviation Regulations and publications, company policies and procedures, aircraft systems and onboard products and services

Maintains flight attendant crew qualification and regulatory certification

Performs any other duties or special projects as assigned by Senior Manager, Training Operations of Flight Service

Ability to work hours outside of the normal business day, weekends and holiday

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

Bachelors degree or equivalent experience/training

American Airlines Flight Attendant qualification

Knowledge of the current flight attendant collective bargaining agreement

Preferred Qualifications- Education & Prior Job Experience

?Previous instructor experience or thorough understanding of the instructor duties and responsibilities

Skills, Licenses & Certifications

?Strong organization skills with the ability to meet deadlines, work multiple projects, travel as needed to conduct meetings/presentations

Strong interpersonal skills with coach and counseling abilities

Excellent attendance and performance record

Demonstrated skills, knowledge and experience in the supervision and development of special assignment instructors

Effective presentation skills, including the proven ability to transfer knowledge in an adult learning environment

Self-motivated and capable of working with minimal supervision (independently and as a team member)

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.

Health Benefits: On day one, you'll have access to your health, dental, prescription and vision benefits to help you stay well. And that's just the start, we also offer virtual doctor visits, flexible spending accounts and more.

Wellness Programs: We want you to be the best version of yourself - that's why our wellness programs provide you with all the right tools, resources and support you need.

401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.

Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life's journey? Feel free to be yourself at American.

EQUAL EMPLOYMENT OPPORTUNITY/ AFFIRMATIVE ACTION POLICY

American Airlines maintains a continuing policy of nondiscrimination in employment. It is our policy to provide equal opportunity and access for all persons, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or status as a disabled veteran or other protected veteran, in all phases of the employment process and in compliance with applicable federal, state, and local laws and regulations. This policy of nondiscrimination shall include, but not be limited to, the following employment decisions and practices: hiring; upgrading; promotions; demotions or transfers; layoffs; recalls; terminations; rates of pay or other forms of compensation; selection for training, including apprenticeship; and recruitment or recruitment advertising.

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