Back to Jobs search

OPERATIONS SERVICE CENTER DISPATCHER, Facilities Management & Planning, Material

Boston University • Boston, MA • 19h ago

Job Description

OPERATIONS SERVICE CENTER DISPATCHER, Facilities Management & Planning, Material

Category

Charles River Campus --> Professional

Job Location

BOSTON, MA, United States

Tracking Code

25500254960805

Posted Date

8/6/2025

Salary Grade

Grade 00

Position Type

Part-Time

This position is the main hub for all facilities related calls both emergency and non-emergency. This includes after hours, weekends, and holidays. This position is responsible on a 24-hour/7-day basis to receive requests for any facilities related services and then direct and coordinate the various management, trades, and custodial activities. Receives, documents, and dispatches daily trouble calls to appropriate personnel. While operating a computerized dispatch log. Facilities Operations Service Center Dispatchers are tasked with answering phone calls in a professional manner and taking each phone call to its completion. Dispatchers create work orders, use activity logs, properly document and pass along information through email, notify appropriate management staff of serious situation, and place service calls.

The Operations & Service Center maintains a 24/7 point of contact for all facilities related activities. Dispatchers receive alarm notifications for a variety of computerized alarm systems for HVAC, electrical, fire alarm, and plumbing systems, directs the appropriate response, and logs all information passing it along to the appropriate people. Responsible for facilities related emergency notifications (Everbidge). Communicate effectively facilities related emergencies with facilities management and the BU community. Receive, asses, and direct the initial response for all facilities related emergencies and incidents.

Required Skills

High school diploma or GED required

A high level of phone etiquette, professionalism and customer service skills at all levels is required.

Strong attention to detail and high conflict resolution skills.

Strong listening and communication skills with ability to take initiative, manage complicated situations, and communicate information.

Demonstrated interpersonal skills with ability to problem solve.

Basic computer data entry and email skills.

Must be able to work independently and within a team.

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, natural or protective hairstyle, religion, sex, age, national origin, physical or mental disability, sexual orientation, gender identity, genetic information, military service, pregnancy or pregnancy-related condition, or because of marital, parental, or veteran status. We are a VEVRAA Federal Contractor.

Required Skills

Job Location: BOSTON, MA

Position Type: Part-Time

Salary Grade: Grade 00

To apply, visit https://jobs.silkroad.com/BU/External/jobs/315743 (https://apptrkr.com/6449787)

Posted by the FREE value-added recruitment advertising agency (https://www.jobelephant.com/)

jeid-3198080b7545364082bd8c31bbab515e

Go to Apply

Lifted Line Cook | Full Time

Omni Hotels • Boston, MA • 1d ago

Retail & Hospitality

Location The 1,054-room Omni Boston Hotel at the Seaport is the newest luxury hotel in the City of Boston, and the most significant hotel project in the city for the last forty years. The property features seven outlets...

1d ago

Go to Apply

AVP, Product Compliance & State Filing - Retail Annuities

Lincoln Financial • Boston, MA • 1d ago

Retail & Hospitality

Alternate Locations: Work from Home; Fort Wayne, IN (Indiana); Greensboro, NC (North Carolina); Hartford, CT (Connecticut); Omaha, NE (Nebraska); Radnor, PA (Pennsylvania) Work Arrangement: Remote : Work at home employee...

1d ago

Go to Apply

Catering Services Worker Lead - CBRE as Service Provider for State Street Corp HQ

ARAMARK • Boston, MA • 1d ago

Retail & Hospitality

Job Description The Catering Service Worker Lead is responsible for supervision and support in planning catering events of varying sizes and levels in both central and satellite locations. Ensures that all catering brand...

1d ago

Go to Apply

Retail Cashier

TD Garden • Boston, MA • 2d ago

Retail & Hospitality

Delaware North Sportservice is hiring part-time Retail Cashiers to join our team at TD Garden in Boston, Massachusetts. As a Retail Cashier, you will be responsible for managing all transactions while providing excellent...

2d ago

Go to Apply

Retail Sales Specialist

Staples • Saugus, MA • 2d ago

Retail & Hospitality

Job Shift: Flex Hours Job Identification: 48425 Job Category: Retail Stores Job Schedule: Part time On-site Sales Specialists provide exceptional customer service in helping our customers find a total solution both in-st...

2d ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.