Hotel Manager

Omni Hotels • Nashville, TN • 8h ago

Overview

Nashville Hotel

The Omni Nashville Hotel was specially created to be an authentic expression of Nashville's vibrant music culture. Across from the new Music City Center, the luxury hotel is a one-of-a-kind experience, fully integrated with an expansion of the Country Music Hall of Fame and Museum on four levels. Located on Fifth Avenue between Demonbreun and Korean Veterans Blvd. The Omni Nashville Hotel design is a modern expression of the city's distinct character, incorporating natural materials, exposed steel and regional limestone. The multi-story hotel and expanded museum shares meeting and entertainment space and brings additional restaurants and retail venues to this dynamic destination in downtown Nashville. The Omni Nashville Hotel's associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni Nashville may be your perfect match.

Job Description

The Hotel Manager will report directly to the General Manager and will be responsible for leading the property's operations with managing directly the Director of Rooms, Director of Food & Beverage & Director of Engineering. This role will be responsible for overseeing 50 operational managers.

Responsibilities

Works closely with the other Executive Committee members to insure all financial, service standards and employee relation goals are met

Participates in the hiring, training, scheduling, reviewing and disciplining of all staff with the support of their operations management team

Coordinates, supervises and directs all aspects of the operation with the support of department heads and assistant managers

Ensures that guest service standards are met and developed to maintain consistent levels of excellent guest service

Directs property operation in General Manager's absence

Maintains close communication with the General Manager and other department/division heads

Recommends programs for the motivation and development of staff

Assists in developing annual budget and action plans, including annual objectives

Reviews daily operating results and weekly forecasting and scheduling, taking immediate corrective action if required

Conducts daily review of hotel operations with Department Heads

Attends hotel operational meetings, rooms and food & beverage departmental meetings, and associate-related events

Reviews annual objectives composed by department heads and monitors progress to completion over coming year

Qualifications

Position requires a minimum of five years progressive Senior Leadership experience, with at least two of these years in an Executive Committee position

Must have experience in all areas of Hotel Operations, to include Rooms and Food & Beverage, preferably in an upscale hotel

College degree highly prefereed but not required

Exceptional management skills with a proven track record in mentoring/leading a successful team

Ability to budget and forecast productivities and direct expenses

Ability to establish and maintain relationships with vendors, community and organizations

Excellent technical skills to include MS Office, PMS system Opera, Dephi and Oracle

Mastery level understanding of forecasting, scheduling, payroll, associate relation matters, service recovery, budgeting, managing inventories, cost control, daily reviews and analysis of operating results required

Candidate must have proven leadership skills and must be able to delegate, effectively train, develop and motivate staff. Ability to effectively mentor key leadership positions, to include department heads and assistant managers

Able to set priorities for the Rooms and Food & Beverage leadership teams and provide feedback to others that enhances performance

Ability to prioritize, organize and follow up on all assigned items, including guest requests and questions

Ability to work well under pressure, think clearly, quickly and make concise decisions

Highly developed customer service skills; possessing a friendly approachable demeanor and strong problem-solving abilities, with a keen eye for detail

Ability to clearly and pleasantly communicate both verbally and in writing in English with guests, management and co-workers, both in person and by telephone

The ability to work a flexible schedule, including nights, weekends and holidays

Omni Hotels & Resorts is an equal opportunity employer - vets/disability. The EEO is the Law poster and its supplement are available using the following links: EEOC is the Law Poster (https://www1.eeoc.gov/employers/poster.cfm) and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement (https://www.dol.gov/ofccp/pdf/pay-transp_formattedESQA508c.pdf) If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to applicationassistance@omnihotels.com.

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