Part-Time Front Desk Agent (Franchise)

Wyndham Hotels & Resorts • Osseo, WI • 5d ago

The franchised Super 8 by Wyndham location in Osseo, Wisconsin is seeking a Part-Time Front Desk Agent (Franchise) to join its team at the Super 8 by Wyndham Osseo.

The Role

Guest Services:

Greet and welcome guests in a friendly, professional manner.

Check guests in and out using the reservation system.

Provide information about hotel services, amenities, and local attractions.

Handle guest complaints or requests, escalating when needed.

Ensure guest satisfaction throughout their stay.

Reservations and Room Management:

Make, confirm, and modify reservations via phone, online systems, or in person.

Assign rooms according to guest preferences and availability.

Maintain room status updates (e.g., clean, dirty, out of service).

Cash Handling and Billing:

Process payments (credit cards, cash, etc.).

Issue receipts and provide change as necessary.

Balance cash drawer and generate shift reports.

Handle refunds or billing discrepancies professionally.

Communication and Coordination:

Answer phone calls and route to the appropriate department.

Communicate with housekeeping and maintenance about room needs.

Keep accurate logbooks or shift notes for the next shift.

Safety and Security:

Monitor security cameras (if applicable).

Follow emergency procedures during incidents.

Ensure only registered guests enter guest areas.

Administrative Tasks:

Maintain cleanliness and organization of the front desk area.

Perform light clerical duties such as filing and data entry.

Restock brochures, keys, or supplies.

What you'll do

Check-In, answering phone calls, keep the lobby maintained, and Fold laundry.

You'll be successful if you have

Customer service experience.

Required Qualifications/Experience

The ideal candidate will have at least one year of professional experience and a high school diploma, G.E.D., or equivalent.

APPLY (wisconsinhotel@gmail.com?subject=Part-Time%20Front%20Desk%20Agent%20(Franchise)%20role%20%E2%80%93%20Osseo%2C%20WI&body=I)

Brand: Super 8 by Wyndham

Location: Osseo, Wisconsin, United States, 54758

Employment Status: Part-time

This job posting is provided by Wyndham Hotels & Resorts, Inc. and its affiliated entities (collectively, "WHR") as a courtesy to an independently owned and operated hotel under one of WHR's hotel franchising subsidiaries ("WHR Subsidiaries") (WHR and WHR Subsidiaries collectively, the "WHR Entities"). The WHR Entities disclaim any responsibility for the content or accuracy of this job posting.

If you apply for employment as a result of a posting on this site, you are submitting your information for potential employment opportunities with an independently owned and operated hotel which is a franchisee of a WHR Subsidiary. If hired, you will be an employee of the franchisee, not of any of the WHR Entities.

None of the WHR Entities will receive a copy of your employment application and none will have any involvement in any hiring or other employment decisions.

Wyndham and its subsidiary companies will provide equal employment opportunities to all applicants without regard to an applicant's race, color, religion, sex, national origin, age, citizenship, sexual preference/orientation, gender identity, marital status, veteran status, disability, or any other status protected by law. Wyndham will provide reasonable accommodation to allow an applicant to participate in the hiring process (e.g. accommodations for a test or job interview) if so requested. Wyndham Hotels & Resorts embraces an inclusive culture that welcomes all. If you require a reasonable accommodation to complete an application, please email your request to: Mycareer@Wyndham.com with the job title and location to which you are applying, and we will do our best to assist.

Franchisees are independent business owners/operators who set their own wage and benefit programs, terms and conditions of employment, and have independent policies and procedures which can vary from Wyndham or other franchisees. Only the franchisee is responsible for employment matters at the hotel including hiring, firing, discipline, supervision, staffing, scheduling, wages and benefits. All decisions regarding employment with a franchisee are in the sole and absolute discretion of the franchisee, and not Wyndham Hotel Group (WHG) or any of its subsidiaries. WHG will not receive a copy of your employment application and will have no involvement in any hiring or other employment decisions. Please contact the franchisee directly to the extent you need assistance in completing forms or otherwise participating in that franchisee's application process.

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