ServiceNow Configuration & Asset Management Engineer

KeyBank • Ohio, Ohio • 3h ago

Location:

4910 Tiedeman Road, Brooklyn Ohio

We are seeking a skilled and experienced ServiceNow Configuration & Asset Management Engineer to support and enhance our Configuration Management Database (CMDB) within the ServiceNow platform. This role is responsible for maintaining CMDB accuracy, supporting MID server operations, scripting discovery enhancements, and contributing to regulatory remediation efforts. The ideal candidate will collaborate with cross-functional teams to optimize workflows and ensure alignment with ITIL and CSDM standards.

Essential Functions:

Maintain and enhance the CMDB by managing configuration items (CIs), relationships, and data integrity within ServiceNow.

Design and architect CMDB structures including classes, attributes, and relationships aligned with the Common Service Data Model (CSDM).

Develop and implement policies and workflows to improve CMDB accuracy, efficiency, and compliance.

Support and maintain ServiceNow MID servers, including configuration and troubleshooting.

Script and automate CMDB discovery processes; identify and implement new discovery opportunities across the IT environment.

Collaborate with cross-functional teams to engineer solutions, document changes, and ensure alignment with CMDB standards.

Participate in regulatory remediation efforts through process optimization and system enhancements.

Conduct regular control procedures and audits to ensure CMDB health and completeness.

Analyze business processes and identify opportunities for improvement in asset and configuration management.

Education:

Bachelor's degree in a related field (e.g., Information Technology, Computer Science) or equivalent work experience.

Work Experience:

Minimum of 10 years in Information Technology.

Proven experience with ServiceNow, particularly in CMDB and Discovery modules.

Experience supporting MID servers and scripting within ServiceNow.

Familiarity with ITIL or ITSM frameworks.

Certifications & Licenses:

Preferred certifications include:

ServiceNow System Administrator

ServiceNow Discovery and Mapping

ServiceNow CMDB Foundations

Skills:

ServiceNow CMDB Management . Expertise in managing configuration items (CIs), relationships, and data modeling.

ServiceNow Discovery & MID Server Support. Experience configuring and maintaining MID servers and discovery probes.

ServiceNow Scripting (JavaScript). Ability to automate and customize workflows within ServiceNow.

ITIL / ITSM Frameworks . Strong understanding of configuration, incident, change, and problem management processes.

Common Service Data Model (CSDM). Familiarity with aligning CMDB structure to CSDM standards.

CMDB Data Quality & Governance . Experience with audits, data certification, and maintaining CMDB health.

Asset Lifecycle Management. Knowledge of tracking assets from procurement through retirement.

Stakeholder Collaboration & Communication. Ability to work with technical teams and business units to deliver solutions.

Regulatory Remediation Support. Experience adapting workflows and systems to meet compliance requirements.

Process Improvement & Optimization . Identifying and implementing enhancements to CMDB and asset workflows.

Physical Demands:

Prolonged sitting, ability to communicate face to face and on the phone with teammates and clients, frequent use of PC/laptop, occasional lifting/pushing/pulling of backpacks, computer bags up to 40 lbs.

COMPENSATION AND BENEFITS

This position is eligible to earn a base salary in the range of $79,000 to $146,000 annually depending on location and job-related factors such as level of experience. Compensation for this role also includes eligibility for short-term incentive compensation and deferred incentive compensation subject to individual and company performance.

Please click here (https://www.key.com/kco/images/Key\Benefit\Eligibility_Chart.pdf) for a list of benefits for which this position is eligible.

Key has implemented a role-based Mobile by Design approach to our employee workspaces, dedicating space to those whose roles require specific workspaces, while providing flexible options for roles which are less dependent on assigned workspaces and can be performed effectively in a mobile environment. As a result, this role may be Mobile or Home-based, which means you may work primarily either at a home office or in a Key facility to perform your job duties.

Job Posting Expiration Date: 08/28/2025

KeyCorp is an Equal Opportunity Employer committed to sustaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.

Qualified individuals with disabilities or disabled veterans who are unable or limited in their ability to apply on this site may request reasonable accommodations by emailing HR_Compliance@keybank.com.

LI-Remote

KeyBank is an organization collectively committed to helping you unlock your potential and discover what truly drives you. Working here means sharing our purpose to help our clients, colleagues, and communities thrive. You'll find genuinely supportive teammates, a flexible, inclusive work environment, challenging projects, accessible leaders, and opportunities to grow in your position and your career. For 200 years, Key has opened doors in our communities. Let us open one for you.

KeyBank

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