Account Manager, Grocery

Uber • Miami, FL • 12h ago

About the Role

The Grocery & Retail team is looking for sharp, highly motivated individuals to join our Enterprise team covering some of our most strategic partners. As an Enterprise Associate Partner Manager, you will work efficiently and effectively with our Grocery & Retail partners to drive revenue growth, operational excellence, and customer service. Partner Managers will work closely with merchant partners, the merchant support team, product, sales, marketing and operations teams to manage and optimize partnerships and provide maximum value for both Uber and its partners.

You will succeed in this role if: you produce your best results in a team environment; you possess an insatiable appetite to continuously learn; you value ideas over hierarchy; customer obsession runs in your DNA.

What You'll Do

Internal and external advocate. Be the merchant's go-to person and navigate internal processes to provide the best outcome for the client and our market

Bring your analytical A-game. You will be building business models, performing analysis with the Enterprise Ops Analysts to understand trends, provide actionable insights, and track productivity and success of initiatives to ensure we are driving towards the best possible outcome

Handle the big picture and the tiny details. You are organized and always on top of your deadlines to ensure nothing gets missed. You also have an eye to the big picture and flourish by creating new ways to add to existing partnerships

Drive initiatives. You will drive and support key initiatives across our business teams to grow strategic and long term opportunities with our various partners. This involves wearing many hats and jumping in to help your teammates when the needs arise

Read between the lines. You will be working with stakeholders from various teams such as Product, Marketing, Operations, Legal, Finance, etc.

Drive day-to-day interactions with our top tier partners

Employ critical thinking and creative problem-solving skills to navigate relationships

Basic Qualifications

3+ years of professional experience in a client facing role working with enterprise or mid-market sized accounts

Preferred Qualifications

Product sense. You know what makes a product experience not just good, but amazing. You lead cross-functional teams to create partner integrations that delight users and drive measurable impact

Speediness and resourcefulness. This team moves fast and always operates in new spaces. You pick up things fast and run with them.

Instinct for handling partners. You have a consistent track record of successfully handling complex partnerships

Ability to have a 'sixth sense' when it comes to partnerships and that leads you to effortlessly navigating multiple partner engagements

An intuition for people. You are spending the majority of the time working with various internal and external teams, building and cultivating new relationships with potential and existing partners within all parts of an organization.

You are a self-starter and collaborative leader. Everywhere you go, you cannot help but flex and stretch your analytical powers, pitching in as needed, but also knowing when to take control and lead a conversation with an Engineer, Product Manager, or C-Level Executive

Experience with Salesforce, SQL

For Chicago, IL-based roles: The base salary range for this role is USD$79,000 per year - USD$88,000 per year. For Miami, FL-based roles: The base salary range for this role is USD$79,000 per year - USD$88,000 per year. For New York, NY-based roles: The base salary range for this role is USD$88,000 per year - USD$98,000 per year. For San Francisco, CA-based roles: The base salary range for this role is USD$88,000 per year - USD$98,000 per year. For all US locations, you will be eligible to participate in Uber's bonus program, and may be offered an equity award & other @types of comp. You will also be eligible for various benefits. More details can be found at the following link https://www.uber.com/careers/benefits.

Uber is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by completing this form- https://docs.google.com/forms/d/e/1FAIpQLSdb_Y9Bv8-lWDMbpidF2GKXsxzNh11wUUVS7fM1znOfEJsVeA/viewform

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