About Us:
Valent North America LLC is the shared services organization of Valent U.S.A. LLC and Valent BioSciences LLC, which are part of the Valent group of companies. As a wholly owned subsidiary of Sumitomo Chemical Co., Ltd., Valent North America unites the corporate Finance, Human Resources, Information Technology, Legal, and Environmental Health & Safety functions to maximize service delivery practices across the Valent group of companies.
Valent U.S.A. engages in the development, registration, sales, and marketing of integrated technological solutions for crop production and pest management that deliver value for customers and stakeholders. Valent BioSciences is a worldwide leader in the research, development, manufacturing, and commercialization of biorational products for the agriculture, public health, and forest health markets. Sumitomo Chemical is one of Japan's leading chemical companies, offering a diverse range of products globally that support a wide variety of industries and help enhance peoples' daily lives.
General Description:
Acts as the lead, seniormost technical resource and infrastructure architect for both the IT Service Desk and Infrastructure Teams across all Valent Group of Companies (VGC). Leads, strategizes, and designs all Service Desk and Infrastructure Team initiatives and projects and is ultimately responsible for all ticket resolution, SLAs, KPIs, and infrastructure design and operations companywide. Manages and maintains dashboards in ServiceNow by identifying and addressing trends for efficiencies. Works closely with the Sr. Mgr of IT Service Delivery/Operations to ensure all Service Desk and infrastructure goals and initiatives are met. Provides on-site and remote technical support, along with architectural designs for all IT systems and applications, including laptops, desktops, servers (both onsite and cloud), printers, networks, peripherals, and vendor software. Maintains knowledge of all company IT infrastructure and systems. This position is ultimately a combination of a team lead, and an enterprise/infrastructure architect rolled into one.
Principal Responsibilities:
Leads, strategizes, and designs Service Desk and infrastructure initiatives and projects as the seniormost IT resource and leading the team from a technical perspective
Triages incoming Service Desk tickets and infrastructure tickets, assigning to appropriate resources as needed
Ensures all SLAs, KPIs, Uptime, and Service Desk metrics are met
Takes ownership of IT issues and drives them to a timely resolution; ensures deadlines are met
Acts as an escalation point for all Service Desk and Infrastructure alerts
Works closely with the Sr. Mgr of IT Service Delivery/Operations to meet all Service Desk and infrastructure initiatives and goals
Provides an extraordinary IT customer service experience to all users, and upholds the highest degree of professionalism and follow-through
Communicates on a frequent basis with all end users as tickets and issues are resolved
Provides hands-on L1, L2, and L3 IT support for all service desk and infrastructure tickets (including enterprise HW/SW)
Strategizes, designs, implements, and maintains various IT systems including O365, Okta, Active Directory, Amazon AWS, MaaS360, Tanium, ServiceNow, etc.
Strategizes, designs, implements, and maintains all physical user hardware including laptops, desktops, printers, and cell phones
Strategizes, designs, implements, and maintains all physical enterprise hardware including servers, switches, routers, and storage devices
Strategizes, designs, implements, and maintains all cloud infrastructure (mostly AWS)
Strategizes, implements, and maintains all company cell phones (currently iPhones)
Strategizes, implements, and maintains 3rd party lab equipment software
Implements and maintains the company network including firewalls, routers, switches, etc.
Manages Windows OS patching process for all workstations, servers, labs, and network devices to ensure IT security compliance
Facilitates employee onboarding and offboarding, including computer provisioning/repurposing and account management
Designs remote access solutions such as VPN and RDP
Utilizes our IT service desk ticketing tool (ServiceNow) to provide support and consistently achieve SLA commitments
Maintains IT systems knowledge base articles; documents various IT systems and processes
Participates in and support cyber security incidents and initiatives, and acts always with a security mindset
Documents IT assets, and keeps asset database current
Disposes of old and unneeded IT assets, following the company's e-waste recycling process
Monitors and reports licensing to ensure compliance on a periodic basis
Attends CAB meetings and submit change requests for all planned project work
Carries out other such duties as may be assigned or requested
Required Skills/Experience:
Advanced IT troubleshooting experience for both end users and IT infrastructure - Windows laptops, Windows servers, cell phones (iPhones), cloud (AWS), network.
Infrastructure architecture experience and skills - designing, implementing, and maintaining large, enterprise sized company networks including on-prem servers, cloud servers (AWS), hybrid environments, and complex networks
Advanced understanding of networking
AWS and/or Azure Cloud experience
Active Directory (GPOs, DNS, DHCP, Domains/Trusts) experience
Microsoft O365 experience
VMWare and/or Hyper-V experience
Experience with Change Management Boards, and change process in an enterprise environment
Ability to participate in an on-call schedule on a rotating basis
Excellent communication skills with a focus on customer service
Preferred Experience:
ServiceNow, CyberArk, LastPass, Okta, Maas360, Tanium, smtp.com
Apple/Mac, Unix/Linux experience
Education:
Bachelor's in computer science or relevant IT certifications: MCITP, MCSE/MCSA, CCNA, CCNP
12+ years of related experience, 15+ years preferred
Travel: 15% as required
Physical Demands and Work Environment (OFFICE Position)
The physical demands and work environment characteristics described below are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Physical Demands include constant sitting, walking, standing, simple grasping and fine manipulation with hands; frequent bending at the neck and waist; and occasional squatting, climbing, kneeling, crawling, twisting at the neck and waist, power grasping, pushing and pulling with hands, reaching above shoulder level, lifting and carrying up to 25 lbs.
Work Environment includes exposure to or working in or around equipment and machinery including lab equipment, agriculture, and computer equipment
Frequency Definitions: Constant = Over 40% / Frequent = Up to 40% / Occasional = Up to 10%
What We Offer
We recognize that compensation and benefits play a crucial role in your career decisions. That's why we're dedicated to equitable pay practices and transparency in how we reward our employees.
Base Salary: The estimated annual base salary for this position ranges from:
$130,000 - $187,500. Individual pay is based upon location, skills, experience, and other relevant factors.
Incentives: All full-time employees are eligible for an incentive program or profit-sharing program in addition to their base salary.
Benefits:
High-quality healthcare coverage starting on day one, with options for medical (HSA/HRA), vision, and dental plans
5% company contribution to your 401(k), plus a quarterly discretionary bonus
Immediate 100% vesting of all retirement contributions
Financial assistance programs to support your goals
Life and disability insurance for added security
Generous paid time off, including vacation, holidays, and volunteer days
Flexible work arrangements available
Our Commitment to a Sustainable Future
At Valent Group of Companies, we're proud to power a sustainable future through our work. Sustainability and corporate social responsibility (CSR) have been at the core of our culture since the beginning. Today, they continue to drive everything we do.
Join us in making a meaningful impact and contributing to a better world.
Valent U.S.A., Valent North America LLC, Valent BioSciences LLC and Mycorrhizal Applications LLC are an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation and/or identity, national origin, citizenship, immigration status, disabilities, or protected veteran status.
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