Research Customer Service

TEKsystems • Vernon Hills, IL • 2d ago

Description

-This position entails processing (30%) and customer service (70%) incoming phone calls and a few outbound calls.

-Take ownership of assigned operational function and ensure all related work is completed accurately and in a timely manner.

-Process member transactions including check deposits, wire transfers and ACH transactions.

-Monitor assigned exception reports and process corrections and adjustments as necessary.

-Review and evaluate check held in Deposit Anywhere portal.

-The incoming calls are surrounding wire Transfers. On the call they are transferred over from the call center department and then verify the member. Then take detailed information about the wire calls such as account and routing number. Lots of typing and repeat. About 4 mins phone calls.

Skills & Qualifications

Must have skills:

-Customer service experience - at least 2 years of experience, retail experience is ideal

-Banking experience

-Typing

-Computers skills

SOFT SKILLS

-Team environment, work very closely with others

-Coachable

-Positive attitude

-Good communication - speak up if you don't know something

-Multi-task

-Professional written and verbal communication

Pay and Benefits

The pay range for this position is $20.00 - $25.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a hybrid position in Vernon Hills,IL.

Application Deadline

This position is anticipated to close on Aug 16, 2025.

h4>About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

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