Customer Service Advocate

Select Genetics • Willmar, MN • 1d ago

Join an Industry Leader and Make a Difference Every Day!

Position: Customer Service Advocate (Full-Time)

Location: Willmar, MN Corporate Office

Reports to: Supply Chain & Sales Coordinator

Select Genetics is searching for a natural problem-solver with a heart for delivering superior customer service. If you thrive in a fast-paced, team environment where attention to detail and communication skills truly make a difference, we'd love to meet you!

Select Genetics takes pride in presenting a solid platform to serve our customers. In association with Aviagen Turkeys, we provide top-tier poults and solutions to our customers on a national and international scale.

As a Customer Service Advocate, you'll be a vital part of the team, working directly with customers to ensure smooth communication, accurate order fulfillment, and a seamless experience from start to finish. This Customer Service Advocate position is based in the Willmar, MN office reports to the Supply Chain & Sales Coordinator role .

What you'll do:

Serve as the go-to contact for assigned customers, handle and respond to customer requests with care and efficiency, utilizing internal operational and technical resources. Keep the customer informed throughout the resolution process.

Maintain continuous contact and communication with customers on poult placement delivery schedule details.

Collaborate with Supply Chain & Sales Coordinator to balance daily production and order placements to align schedules and orders with customer needs.

Ensure respective internal team members stay informed and aware of customer trends, concerns and changes in a timely manner.

Keep orders and schedule for customers up to date as far in advance as the customer will allow (weeks, months, or year) and provide sales projections.

Spearhead the sales forecasting process, collecting input from Sales and Customer Service team members, provide data to CEO and Supply Chain & Sales Coordinator for strategic planning purposes.

Maintain accurate records of pertinent information in the appropriate software systems on customers, orders, delivery and invoicing.

Produce & maintain weekly trucking schedules, delivery tickets and invoices for assigned customers.

Ensure customers stay informed about the company via various channels of communication such as newsletters, technical bulletins, and announcements.

What we're looking for:

A genuine passion for customer care and high-quality service

Clear, professional communication - verbal and written

Strong multitasking and organizational skills in a dynamic work environment

Self-motivated and proactive time management

Accuracy working with software systems, managing and entering detailed records

Ability to work both independently and as a productive team member

3-5 years in customer or administrative services

Prior poultry industry experience preferred

What we offer:

Be part of a collaborative, mission-driven team.

Opportunity to make a real impact on customer success and satisfaction.

Develop your knowledge and skills in a supportive and fast-moving environment.

Work schedule - generally 8 am - 5 pm business hours, some potential for night/weekend work at times.

We offer a comprehensive benefits package which includes medical, dental, vision, telehealth, 401k, life insurance, short- and long-term disability plans, company-paid holidays, paid time off, bonus potential and more.

Starting Range: $23.00 - $30.00/hr

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