customer service representative

Robert Half • Fairfax, VA • 3h ago

Description We are looking for a dedicated Customer Service Representative to join our team in Fairfax, Virginia. This Contract-to-permanent position offers an exciting opportunity to contribute to a fast-paced environment while delivering exceptional service to our customers. The ideal candidate will handle a variety of tasks, including managing incoming calls, assisting with payment processing, and providing administrative support.

Responsibilities:

Respond promptly to high volumes of inbound customer calls, addressing inquiries and resolving issues efficiently.

Assist with processing payments and ensuring accurate posting to customer accounts.

Perform light administrative tasks such as mailing, scanning, and filing to support departmental needs.

Communicate effectively through email correspondence to provide updates and resolve customer concerns.

Handle order entry and ensure accuracy in data input.

Collaborate with team members to maintain a seamless workflow and excellent customer experience.

Manage outbound calls when necessary, providing follow-up and additional support.

Utilize call center tools and systems to track interactions and maintain organized records.

Support various departments by carrying out assigned tasks in a timely manner. Requirements - Minimum of 1 year of experience in a customer service or call center role.

Strong ability to manage high volumes of inbound and outbound calls.

Proficiency in data entry and maintaining accurate records.

Excellent written and verbal communication skills, particularly for email correspondence.

Familiarity with payment processing and order entry.

Detail-oriented with the ability to multitask in a fast-paced environment.

Comfortable using call center software and related tools.

Ability to work independently and as part of a team. TalentMatch®

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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