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Help Desk Tier 2 Specialist, Journeyman

CACI International • Reston, VA • 11h ago

Job Category: Information Technology

Time Type: Full time

Minimum Clearance Required to Start: Secret

Employee Type: Regular

Percentage of Travel Required: Up to 25%

Type of Travel: Local

The Opportunity:

Are you interested in continuing your career in Europe in a mission focused environment? CACI has established upcoming positions throughout the European theater supporting multiple customers for the Department of Defense. We are looking for experienced, innovative and motivated IT Specialists to support enablement of USAREUR-AF and their Mission Partners mission objectives.

CACI has an excellent opportunity for an experienced, self-directed ,Help Desk Tier 2 Specialist, Journeyman . This position is in support of a Department of Defense (DoD) organization, USAREUR-AF and their Mission Partner HSD located in Reston, Virginia.

Responsibilities:

Key Responsibilities:

Provides Tier 2 in-depth troubleshooting and system-level support for incidents that cannot be resolved by the Tier 1 Help Desk support

Highly knowledgeable of help desk processes, procedures, and response plans

Completes issue assessment and resolution within the specific Tier 2 SLAs or escalates to Tier 3 support

Applies knowledge and experience for the systems, equipment, software, and configurations being supported (e.g., ServiceNow, Service Desk+, Remedy)

Provides desktop and laptop Army Gold Master imaging and deployment and any custom imaging required by the MP being supported

Provides Tier 2 support for end users with thin client, network, application, or hardware issues

Provides system administration and desktop function support at the Pentagon for USAREUR-AF officials, as needed

Provides services for the European domain (i.e., Non-Secure Internet Protocol Router (NIPR) and Secret Internet Protocol Router (SIPR)) and associated peripheral devices such as printers and Voice over Internet Protocol (VoIP) devices

Coordinates with the Pentagon for network privileges, security badging, and support requirements with the USAREUR-AF CG Communications Team??

Possesses and applies expertise on multiple complex work assignments

Operates with appreciable latitude in developing methodology and presenting solutions to problems

Qualifications:

Required:

Experience 4-7 years with a BA/BS in related field preferred or equivalent experience considered.

Possess a Secret clearance with the ability to retain.

Certification - 8140 - A+ or Network+ Demonstrates thorough knowledge of help desk processes and incident response procedures, with the ability to conduct Tier 2 support and complex troubleshooting.

Exhibits proficiency in various IT systems, including ITSM tools such as ServiceNow and Remedy.

Capable of supporting a wide variety of requests related to thin client, network, application, or hardware issues, with skills in desktop and laptop

Desired:

Desired ITIL Intermediate Service Capability

Adaptable to changing circumstances and operational needs

Understanding of Department of Defense Military standards

Experience with DoD IT security requirements

What You Can Expect:

A culture of integrity.

At CACI, we place character and innovation at the center of everything we do. As a valued team member, you'll be part of a high-performing group dedicated to our customer's missions and driven by a higher purpose - to ensure the safety of our nation.

An environment of trust.

CACI values the unique contributions that every employee brings to our company and our customers - every day. You'll have the autonomy to take the time you need through a unique flexible time off benefit and have access to robust learning resources to make your ambitions a reality.

A focus on continuous growth.

Together, we will advance our nation's most critical missions, build on our lengthy track record of business success, and find opportunities to break new ground - in your career and in our legacy.

Your potential is limitless. So is ours.

Learn more about CACI here. (https://careers.caci.com/global/en/life-at-caci)

Pay Range : There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits. Learn more here (https://careers.caci.com/global/en/employee-benefits) .

The proposed salary range for this position is:

$59,600 - $122,100

CACI is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, age, national origin, disability, status as a protected veteran, or any other protected characteristic.

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