High Touch Operations Manager

ManpowerGroup • Richardson, TX • 4h ago

Our client, a leading technology solutions provider, is seeking a High Touch Operations Manager to join their team. As a High Touch Operations Manager, you will be part of the Customer Operations supporting various teams. The ideal candidate will have exceptional communication skills, strong problem-solving abilities, and a customer-centric mindset which will align successfully in the organization.

Job Title: High Touch Operations Manager

Location: Location: Preferably anyone in Central or West Coast (Richardson, TX or Phoenix, AZ or Remote, CA)

What's the Job?

Identify, build, and maintain relationships with customer's internal management.

Act as a single point of contact for operational issues.

Coordinate technical issues and customer needs.

Travel to quarterly customer site visits to present operational issues/activity.

Create and present quarterly reports to customers with analysis of support needs.

What's Needed?

Minimum of 3 years of experience in a related field.

Strong incident management skills.

Ability to coordinate and conduct status reports and conference calls.

Experience in creating processes and procedures for customized support services.

Understanding of customer's internal business functions and culture.

What's in it for me?

Opportunity to work with a dynamic team in a fast-paced environment.

Engagement with high-profile clients and projects.

Professional development and growth opportunities.

Exposure to diverse operational challenges.

Ability to make a significant impact on customer satisfaction and operational efficiency.

Upon completion of waiting period consultants are eligible for:

Medical and Prescription Drug Plans

Dental Plan

Vision Plan

Health Savings Account

Health Flexible Spending Account

Dependent Care Flexible Spending Account

Supplemental Life Insurance

Short Term and Long Term Disability Insurance

Business Travel Insurance

401(k), Plus Match

Weekly Pay

If this is a role that interests you and you'd like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you!

About ManpowerGroup, Parent Company of: Manpower, Experis, Talent Solutions, and Jefferson Wells

ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands - Manpower, Experis, Talent Solutions, and Jefferson Wells - creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2023 ManpowerGroup was named one of the World's Most Ethical Companies for the 14th year - all confirming our position as the brand of choice for in-demand talent.

ManpowerGroup is committed to providing equal employment opportunities in a professional, high quality work environment. It is the policy of ManpowerGroup and all of its subsidiaries to recruit, train, promote, transfer, pay and take all employment actions without regard to an employee's race, color, national origin, ancestry, sex, sexual orientation, gender identity, genetic information, religion, age, disability, protected veteran status, or any other basis protected by applicable law.

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