Hotel Front Desk Agent (Part-time)

Normandy Farm Hotel & Conference Center • Blue Bell, PA • 22h ago

Normandy Farm is seeking a qualified individual who is interested in working in an upscale hospitality environment. An exemplary work ethic, meticulous attention to detail and a passion for providing superior customer service are necessary for all applicants. Applicants with experience working for first-class hospitality organizations will be strongly considered.

We are hiring a part-time Front Desk Agent who will also be trained for a back-up Bellman/Shuttle Driver. Must be able to work 2-4 days a week as needed for the following shifts (7:00am-3:30pm & 3:00pm- 11:30pm) to include weekends.

Must be willing to undergo a pre-employment background and drug test.

Must have a valid driver's license with a clean driving record for bellman position.

**Must be 21 years of age or older for the bellman position.

Front Desk Agent Functions:**

Assist guests with front office related inquiries in an efficient, courteous, and professional manner.

Keeps the front desk organized and clean.

Ensure the proper use of radio etiquette within the department.

Ensure correct and accurate cash handling.

Post charges to the guest accounts that have not been posted or were incurred on the night audit shift.

Maintain and monitor 'Lost and Found' procedures and policies according to Hansen Hospitality standards.

Accurately and efficiently input information into computer systems.

Complete the checklists accurately which includes the summary arrival report, exceeded credit limit report, folio balance, etc.

Utilizing downtime during slower periods of the shift by ensuring there are enough sundry items, copies of checklists, information, sheets, etc. at the front desk.

Monitoring the lobby and making sure it is up to Hansen Hospitality standards.

Fulfills guests' requests (i.e. places, phone calls, holds letters or packages, etc.)

Coordinates room status updates by notifying housekeeping of all check-outs, late check-outs, early check-ins, special requests and part-day rooms.

Operates telephones; answers the telephone; transfers calls to proper extensions; take messages for staff.

Attends and participates in all training sessions and team meetings.

Develops and maintains positive working relationships with others while listening and responding in an appropriate manner.

Follow instructions, adhere to all procedures, and company policies while maintaining a high standard of conduct.

Notifies and reports any problems or concerns to management.

Reports to Front Desk Manager

Bellman/Shuttle Driver

Welcome all guests to the hotel as well as bid them farewell in a cheerful manner

Escort guests to their accommodations

Assist guests with luggage pick up and drop off

Transports guests using the company shuttle passenger van

Ensure all luggage is stored and labeled properly

Has full knowledge of all aspects and accommodations offered on the property

Cleans and maintains the main lobby, entrance space, and luggage trolleys

Restocks and Maintains Business Center and Lobby Spa Water

Set up Sunday Grab n' Go Continental Breakfast

Cleans and locks up according to prescribed procedures

Attends and participates in all training sessions and team meetings

Develops and maintains positive working relationships with others while listening and responding in an appropriate manner

Follow instructions and adhere to all procedures and company policies while maintaining a high standard of conduct

Notifies and reports any problems or concerns to management

Reports to Front Desk Manager

Requirements

Must be at least 21 years of age

High School Diploma or Equivalent

Must be able to speak clear English (Fluency in a foreign language is a plus)

Must have a valid driver's license with a clean driving record

Must be authorized to work in the United States

Must have successful results from a pre-employment background and drug.

Hotel Attendant experience at a full-service hotel preferred

Previous Bellman experience is a plus

Experience with cashiering is preferred.

Possess a basic knowledge of excellent service standards as well as etiquette.

Available to work weekends, evening shifts and major holidays (Easter, Mother's Day, Thanksgiving, along with other special events from time to time)

Mandatory compliance with all safety regulations, procedures, policies and rules

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