Customer Service Representative

Veolia North America • Woodridge, IL • 10h ago

Company Description

Elga Labwater, a division of Veolia Water Tech. is the industry leader in providing water purification systems and services to laboratories. Veolia Water Tech. provides water services through public-private partnerships and industrial outsourcing agreements and is composed of the top water professionals in every corner of the globe. Our parent company, Veolia, is the world leader in ecological transformation.

Job Description

The Customer Service Representative plays a crucial role in maintaining the integrity of our sales process and ensuring customer satisfaction. This position demands a high level of professionalism and attention to detail in all aspects of customer interaction and order management.

Utilize CRM database with precision to process sales orders, generate order confirmations, and update orders for accurate billing

Respond promptly and professionally to incoming calls and emails regarding purchase orders, billing/payment inquiries, pricing information, product availability, and other critical customer concerns

Navigate distributor online portals with efficiency to retrieve and confirm purchase orders, ensuring timely processing

Manage Return Merchandise Authorization (RMA) requests with strict adherence to company policies and procedures

Execute payment processing tasks, including customer credit card transactions, with utmost care and confidentiality

Maintain an unwavering commitment to customer-centric behavior and professionalism while establishing and nurturing positive relationships with customers, sales representatives, technicians, and office colleagues

Provide essential support to other departments for Customer Care-related matters, demonstrating cross-functional collaboration and organizational dedication

Qualifications

Minimum of 3 years of experience in B2B or Retail customer support role, preferably in a customer service, manufacturing or distributor setting

Demonstrated ability to work under pressure while maintaining high attention to detail

Proficiency in Google Suite and general computer operations

Superior organizational and time management skills

Exceptional verbal and written communication abilities

Proven capacity to multi-task and manage shifting priorities effectively

Strong teamwork skills and professional demeanor

Demonstrated honesty, assertiveness, and systematic approach to work

Preferred Qualifications:

Experience in ISO certified standard operating procedures

Advanced problem-resolution and critical-thinking skills

Proven track record of resolving customer complaints and conflicts with patience and professionalism

The ideal candidate will possess a strong commitment to maintaining the highest standards of customer service while adhering to company policies and procedures. They must demonstrate the ability to work efficiently in a fast-paced environment, consistently delivering accurate results. A thorough understanding of customer relationship management principles and practices is essential for success in this role.

Additional Information

We offer a competitive salary package and benefits, along with opportunities for growth and advancement within our organisation. If you are a dedicated professional with a passion for delivering outstanding field service, we encourage you to apply for this rewarding opportunity

We are an Equal Opportunity Employer! All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

(Salary Range $ 48,000- $58,000 USD per year plus potential bonus)

As an inclusive company, Veolia is committed to diversity and gives equal consideration to all applications, without discrimination.

Go to Apply

Employee Benefits Account Executive, Team Manager - R_316166-6153

MMC • Orland Park, IL • 2d ago

Management & Administrative

This job was posted by https://illinoisjoblink.illinois.gov : For more information, please see: https://illinoisjoblink.illinois.gov/jobs/12888905 Account Executive , Team Manager Our not-so-secret sauce. Award-winning,...

2d ago

Go to Apply

Customer Relations Project Manager - R29333-4894

Veritiv • Lockport, IL • 2d ago

Management & Administrative

This job was posted by https://illinoisjoblink.illinois.gov : For more information, please see: https://illinoisjoblink.illinois.gov/jobs/12887124 Job Purpose: Our Customer Relations Project Manager will be responsible f...

2d ago

Go to Apply

Procurement Analyst - 3583-3669

BWAY • Oak Brook, IL • 2d ago

Management & Administrative

This job was posted by https://illinoisjoblink.illinois.gov : For more information, please see: https://illinoisjoblink.illinois.gov/jobs/12886445 JOB DESCRIPTION This entry level procurement position will support the de...

2d ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.