Please note that in accordance with State Personnel Board Rules and Personnel Director's Administrative Procedures, this announcement is open only to individuals being offered a voluntary demotion. The announcement is for transparency purposes only to comply with the Equal Pay for Equal Work Act. Only voluntary demotion applications will be accepted. .*
Hybrid Workplace Arrangement:
Although this position will be designated under the department's hybrid workplace program, it will still be required to report to the department office on a scheduled basis and at the discretion of the supervisor, based on business need.
This announcement may be used to fill multiple vacancies.
The Department of Regulatory Agencies (DORA) is dedicated to preserving the integrity of the marketplace and is committed to promoting a fair and competitive business environment in Colorado.
Consumer protection is our mission.
DORA values and promotes diversity, supporting a workplace that is inclusive of people from different backgrounds and experiences; creating an environment that is reflective of our communities; promoting positive relationships; and putting forth unique perspectives to fulfill our mission.
Employer-sponsored RTD EcoPass, with offices located at Civic Center Plaza, above the RTD Civic Center station and just a few blocks from RTD light rail.
Extensive work-life programs such as flexible schedules, training and professional development opportunities on a wide variety of subjects, and more!
Employee wellness programs, including the Colorado State Employee Assistance Program (CSEAP), which provides free, confidential counseling services.
Bike-to-work programs, including access to storage lockers and bike racks.
Flexible retirement benefits, including a choice of the PERA Defined Benefit Plan or the PERA Defined Contribution Plan, plus optional 401K and 457 plans.
Medical and Dental Health Insurance for employees and optional coverage for their dependents.
Life Insurance for employees, and optional coverage for their dependents.
Paid Time Off, including 11 paid holidays.
Short- and long-term disability coverage.
Tuition assistance program.
Check out our excellentbenefits (https://dhr.colorado.gov/state-employees/state-of-colorado-employee-benefits) package!
Description of Job
The Division of Professions and Occupations provides consumer protection through its regulation of more than 610,000 licensees within more than 50 professions, occupations and businesses in the State of Colorado.
The work unit exists to provide oversight of operations in the Division to ensure customer friendly delivery of services internally and externally. The unit exists to provide collaborative, and strategic planning and assistance in operational functions including centralized services, external affairs, programs, data analytics, continuous improvement/process refinement, asset management, board support, centralized onboarding for staff, and staff training.
Position: SJA 9768
The purpose of this position is to support the Division, either directly or through direct reports, by reviewing internal processes to identify opportunities for improvement, by providing workload support, by training new employees on existing processes, and by training existing employees on new processes and ongoing processes. This position engages in an ongoing review of internal processes to determine the need to make adjustments and to identify the opportunities for improvement. Working in conjunction with the Senior Program Directors, and Centralized Services directors/managers, this position determines where workload holes or bottlenecks exist across the Division at any given time. This position is responsible for managing assignments of direct reports to assist in these needed areas as determined and for providing similar support directly if required. This position is further responsible for providing training to division staff and new employees, and for managing training assignments of direct reports, in order to onboard new employees or update existing employees on any approved process changes, or ongoing training needs.
Duties include, but are not limited to:
Evaluating the Division's need for process changes based on various factors, including new legislation, volume of work, employee and consumer feedback, and technological changes;
Recommending an appropriate course of action for process improvements that support the goals of the Division as measured by approved metrics, by identifying strengths, weaknesses, opportunities and threats (SWOT) across the Division;
Identifying and implementing training and mentorship models and opportunities for staff at all levels;
Ensuring that the SWOT unit is providing help to work units across the Division-this position assigns the SWOT staff and provides direct assistance as needed;
Onboarding new personnel and to providing education and training to existing personnel regarding Division processes, software and hardware.
Creating and updating content for new hire onboarding as it relates to the overview of the Division, the overview of the position, setting up hardware and software, using hardware, and using software like eLicense.
Minimum Qualifications, Substitutions, Conditions of Employment & Appeal Rights
MINIMUM QUALIFICATIONS (MQs):
There are two ways to qualify for this position: 1) Experience OR 2) A Combination of Education and Experience
Option 1: Experience
Eight (8) years of full-time professional* work experience in a government environment or in the public sector performing the following:
Working with stakeholders, including regulated entities, members of the public, and staff, explaining and clarifying policies and/or procedures;
Supporting and/or ensuring the follow-through of established processes and procedures within a work unit;
Utilizing and navigating computer systems/programs/applications and working with data, including entering, verifying, and maintaining information while ensuring accuracy and completeness.
Of the eight (8) years, one (1) year must have included formal supervisory** experience.
Option 2: A Combination of Education AND Experience
Associate's Degree and Experience: Graduation from an accredited college or university with an associate's degree in business, business administration, communications, political science, psychology, public administration, or a field of study related to the work assignment; AND
Six (6) years of full-time professional* work experience in a government environment or in the public sector performing the following:
Working with stakeholders, including regulated entities, members of the public, and staff, explaining and clarifying policies and/or procedures;
Supporting and/or ensuring the follow-through of established processes and procedures within a work unit;
Utilizing and navigating computer systems/programs/applications and working with data, including entering, verifying, and maintaining information while ensuring accuracy and completeness.
Of the six (6) years, one (1) year must have included formal supervisory** experience.
OR
Bachelor's Degree and Experience: Graduation from an accredited college or university with a bachelor's degree in business, business administration, communications, political science, psychology, public administration, or a field of study related to the work assignment; AND
Four (4) years of full-time professional* work experience in a government environment or in the public sector performing the following:
Working with stakeholders, including regulated entities, members of the public, and staff, explaining and clarifying policies and/or procedures;
Supporting and/or ensuring the follow-through of established processes and procedures within a work unit;
Utilizing and navigating computer systems/programs/applications and working with data, including entering, verifying, and maintaining information while ensuring accuracy and completeness.
Of the four (4) years, one (1) year must have included formal supervisory** experience.
Document this experience in your applicationIN DETAIL, as your experience will not be inferred or assumed. Part time experience will be prorated.
SUBSTITUTIONS:
Partial credit toward the degree requirement will be given for completed college/university coursework that did not result in a degree. A master's or doctorate degree from an accredited college or university in a field of study related to the work assignment will substitute for the bachelor's degree requirement.
*Professional work involves exercising discretion, analytical skill, judgment and personal accountability and responsibility for creating, developing, integrating, applying, and sharing an organized body of knowledge that characteristically is: uniquely acquired through an intense education or training regimen at a recognized college or university; equivalent to the curriculum requirements for a bachelor's or higher degree with major study in or pertinent to the specialized field; and continuously studied to explore, extend, and use additional discoveries, interpretations, and application and to improve data, materials, equipment, applications and methods.
Preferred Qualifications:
Demonstrated experience performing SWOT analysis within work units to streamline processes;
Demonstrated experience creating detailed processes, training manuals, and orientation resources for employees;
Demonstrated experience utilizing data to determine changes in processes, in order to ensure quality, cost, and time efficiencies;
Demonstrated experience providing training to staff on policies, procedures, and position requirements;
Demonstrated leadership/mentorship experience, specifically, guiding and motivating employees while facilitating the implementation of established, new, or amended processes.
Demonstrated customer service experience, including providing information to the public and external stakeholders, while maintaining confidentiality as necessary.
Required Competencies:The following knowledge, skills, abilities, and personal characteristics are required competencies and may be considered during the selection process (including examination and/or interview):
Demonstrated written communication skills, including the ability to convey information to various stakeholders in a clear, accurate, and concise written manner;
Demonstrated verbal communication skills, including the ability to effectively convey information to audiences in a concise manner;
Demonstrated attention to detail;
Demonstrated critical thinking and analytical skills, including having the ability to evaluate information in order to apply knowledge and to decide on the most appropriate course of action;
Demonstrated prioritization skills, including planning, organizing tasks, and managing work assignments;
Demonstrated time management skills, including the ability to multi-task to effectively manage competing and constantly changing priorities in order to meet tight deadlines;
Demonstrated ability to understand and abide by workplace principles, practices and behaviors as internally identified and defined by the division and department;
Demonstrated ability to read, understand, interpret, apply, and explain laws, rules, policies, and procedures;
Sound judgment and the confidence to make decisions on a routine basis;
Ability and willingness to adapt and respond to changing work situations and environments;
Complex problem-solving skills, including the ability to identify issues, formulate solutions, and provide recommendations;
Leadership and mentoring skills, including the ability to train, coach, have tough conversations with staff, and maintain a positive culture;
Interpersonal skills to support collaboration and relationship building with stakeholders and division staff;
Proficiency in organizational effectiveness, as well as process and workflow improvement skills, including the identifying and facilitating process improvement initiatives;
Ability to guide and provide training to staff;
Ability to travel independently, including work in-office, as required by business needs and scheduled by the supervisor;
Integrity and high ethical standards;
Accountability, reliability, including attendance;
Ability to maintain confidential, controversial, or sensitive information;
Self-starter, including the ability to work independently, learn new processes, utilize own knowledge and that of supervisor, and complete work with minimal supervision;
Demonstrated professional demeanor;
Knowledge and understanding in the use of PC software applications including Microsoft Office (Access, Word, Excel, etc.), and Google Suite (Doc's, Sheets, Slides, etc).
Conditions of Employment:Candidates who fail to meet the conditions of employment will be removed from consideration.
The successful passing of a reference check and/or, if required, a background check.
A reference check may include but is not limited to: contacting previous and current supervisors to verify employment and discuss performance, a review of the personnel file, a review of the performance record, a review of job-related public information,etc.
The @type of background check depends on the job duties of the position, and can include a review of any criminal record, credit report, and/or driving record.
Ability to travel independently, including work in-office, as required by business need and scheduled by the supervisor.
Supplemental Information
PLEASE READ - Required Application Materials
Interested individuals must submit the following online:
A completed State of Colorado Application(log-in to your current NeoGov account or create a NeoGov account to complete the online application). Note: Incomplete applications, including incomplete work history sections or "see résumé," "see attachment," or "see addendum" statements, will not be accepted in lieu of a completed application form.
2.A current email addresson your application, as all communication pertaining to this position will be conducted via email. Please set up your email to accept messages from info@governmentjobs.com and '@state.co.us' addresses, and check your email often. Note: The department cannot guarantee the successful delivery of email, including incorrect filtering into junk mail folders.
A detailed cover letter, explaining how you meet the required competencies and how your accomplishments, qualifications, skills, areas of expertise, personal characteristics, etc. make you a good fit for this position; you may also attach additional documents that demonstrate this.
Comparative Analysis Process: Structured Application Review
Part of, if not the entire, comparative analysis process for this position will involve a review of the information you submit in your application materials; Therefore, it is paramount that in the experience portion of your application and cover letter, you describe the extent to which you possess the education, experience, and competencies outlined in the job announcement as well as the required and/or preferred qualifications/competencies. You are also encouraged to attach additional documents to that effect. Failure to include adequate information or follow instructions may affect your score and prevent you from competing in subsequent measures used to arrive at a top group of applicants.
Part of the comparative analysis process and/or the interview process may be conducted through remote video conferencing (i.e. Google Meet, Zoom, etc.)
Veterans' Preference: Candidates who wish to assert Veterans' Preference should attach a copy of their DD214 to their application. Failure to do so will result in being denied Veterans Preference.
PLEASE NOTE:Former State Personnel System employees who were disciplinarily terminated or resigned in lieu of termination must disclose this information on the application. Colorado Revised Statutes require that all state employees be hired and promoted through competitive examination of merit and fitness. Failure to include the required information, failure to follow instructions, and/or failure to submit materials by the application deadline may result in your application not being considered for the position and may affect your score or inclusion in the final pool of qualified candidates.
The State of Colorado strives to create a Colorado for All by building and maintaining workplaces that value and respect all Coloradans through a commitment to equal opportunity and hiring based on merit and fitness.
The State is resolute in non-discriminatory practices in everything we do, including hiring, employment, and advancement opportunities.
ADAAA Accommodations: DORA is committed to the full inclusion of all qualified individuals. As part of this commitment, our agency will assist individuals who have a disability with any reasonable accommodation requests related to employment, including completing the application process, interviewing, completing any pre-employment testing, participating in the employee selection process, and/or to perform essential job functions where the requested accommodation does not impose an undue hardship. If you have a disability and require reasonable accommodation to ensure you have a positive experience applying or interviewing for this position, please direct your inquiries to our ADAAA Coordinator, atdora_adacoordinator@state.co.us.
Check out our excellentbenefits (https://dhr.colorado.gov/state-employees/state-of-colorado-employee-benefits) package!
THIS ANNOUNCEMENT MAY BE USED TO FILL MULTIPLE VACANCIES
While a salary range is posted for this position, an eventual salary offer is determined by a comprehensive salary analysis, which considers multiple factors including but not limited to education and experience compared to others in the organization doing substantially similar work.
Appeal Rights:
If you receive notice that you have been eliminated from consideration for this position, you may file an appeal with the State Personnel Board or request a review by the State Personnel Director.
An appeal or review must be submitted on the official appeal form, signed by you or your representative. This form must be delivered to the State Personnel Board by email, US Mail, faxed or hand-delivered within ten (10) calendar days from your receipt of notice or acknowledgment of the department's action.
For more information about the appeals process, the official appeal form, and how to deliver it to the State Personnel Board go to spb.colorado.gov or refer to 4 Colorado Code of Regulations (CCR) 801-1, State Personnel Board Rules and Personnel Director's Administrative Procedures, Chapter 8, Resolution of Appeals and Disputes, at spb.colorado.gov under Rules.
The State of Colorado offers permanent employees a variety of benefits including medical, dental, life and disability insurance, as well as a comprehensive leave program. Please click the following link for detailed information: www.colorado.gov/pacific/dhr/benefits
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