Aquatics Operations Manager
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Aquatics Operations Manager
Salary
$64,468.43 - $76,044.25 Annually
Location
Charlottesville (22902), VA
Job Type
Regular Full-Time
Job Number
250700013
Department
Parks and Recreation
Division
Aquatics
Opening Date
08/04/2025
Closing Date
Continuous
Bargaining Unit
N/A
Description
Benefits
Questions
General Summary
The Aquatics Operations Manager performs responsible, work overseeing and managing the daily operations of various outdoor and indoor aquatics facilities. Directs overall operations, scheduling, and maintenance of city aquatic facilities, including supervision of the Aquatic Specialist(s), lifeguards, front desk workers, and others. Work is performed independently, under the limited supervision of a Recreation Operations Division Manager.
The preferred hiring range for this position is between $64,468.43 - $76,044.25 Ann ually . Starting offer is based on applicable education, experience, and internal equity. This is a full-time, exempt, position which provides excellent benefits including 13 paid holidays plus 1 floating holiday, paid vacation and sick leave, health insurance options with employer contribution, employer-paid life insurance, City's retirement options, gym membership reimbursement, tuition reimbursement, and continuing education/training opportunities.
For a general summary of benefits offered by the City, please click the 'benefits' tab on this posting, or visit https://www.charlottesville.gov/1047/Employee-Benefits.
The City of Charlottesville manages its own retirement system which offers both a defined benefit and a defined contribution option. While the City does not participate in VRS, the City has a Portability Agreement with VRS and there are certain provisions that must be met. For questions pertaining to the Portability Agreement, please contact the City's Benefits Administrator at 434-970-3462.
Note: This job opportunity is advertised with a closing date of "Continuous." If interested in being considered, an application should be submitted as soon as possible. Applications may no longer be considered once a reasonable number of applications has been received or once a candidate to fill the position is identified. Applications may be evaluated on a continuous basis and interviews may be conducted as soon as possible during the recruitment. This job announcement may close at any time after 7 calendar days.
Essential Responsibilities and Duties
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations will be considered to enable individuals with disabilities to perform the essential functions. The essential functions of the job are not limited to those listed in the job description. The City retains the discretion to add to or change the duties of the position at any time.
Manages, oversees, plans, schedules, and evaluates the operations, maintenance, and safety at city aquatics facilities.
Supervisors, schedules, trains, motivates, coaches, assigns/directs work, and evaluates the performance of subordinate staff; makes final decisions on interviewing, hiring, and administration of disciplinary action, and in accordance with established personnel policy and procedures.
Maintains efficient and effective operations, including in response to sudden changes in staffing and workloads.
Ensures facilities are properly prepared for activities and coordinates needs with P&R staff.
Coordinates with Aquatic Maintenance to correct imbalances or mechanical failures.
Handles complex problems/situations and provides technical expertise to staff.
Conducts daily site visits to all facilities.
Advises management in the development of short-, medium-, and long-term strategies, goals and objectives of the program; and implements those strategies and objectives.
Examines pool equipment, tests and/or treats water quality and makes other necessary adjustments.
Authorizes, allocates, inventories and purchases equipment and aquatic supplies within authorized limits.
Develops, prepares, submits and monitors annual Aquatic Operations budget. Develops budget justifications for capital equipment, staffing and annual operating supplies, making budget recommendations to management.
Performs inventory checks, forecasts needed equipment and supplies and makes purchase requisition in order to maintain inventory as necessary.
Develops and maintains professional working relationships with community and corporate partners, and other agencies.
Responds to and communicates with participants, parents, co-workers, and the public effectively, professionally, courteously, and thoroughly, including in the handling of complaints and concerns.
Works with other department divisions to coordinate and provide facility services.
Plans, schedules, conducts, and documents specialized on-site staff training.
Accountable for accurate time and attendance reports and accident reports for subordinate staff; checks, verifies, updates, and/or corrects program payroll, timesheets, and time records for approval.
Completes, maintains, and submits various financial, administrative and statistical reports.
Ensures that all facilities meet quality standards for housekeeping, cleanliness, and maintenance; coordinates issues with appropriate P&R staff.
Ensures that facilities, and personnel meet all standards and compliance for certifications and licenses, health and safety standards, department program standards, and operational procedures related to the area of assignments; including completing safety assessments, maintaining a hazard free environment, and documenting issues to identify risk areas and recommendations.
Enforces, implements, and complies with all applicable policies and procedures, evaluates their effectiveness and recommends changes.
Ensures that all required certificates, licenses, permits, and operating requirements are current and posted.
May assist in grant or RFP proposals to obtain needed services, funds, etc.
May be required to work weekends, nights, holidays or to be called back to work in weather or non-weather emergencies or as needed to provide necessary services to the public.
Responsible for appropriate use and maintenance of City equipment, tools and other resources, including work time.
Regular and reliable attendance.
Other Duties:
Performs additional duties to support operational requirements as apparent or assigned.
Education, Experience and Skills
Education and Experience: Candidates may qualify by demonstrating the required knowledge and skills outlined for the job through experience(s) other than formal education.
Bachelor's degree in recreation, physical education, hospitality, business management, or related field AND 3 years of progressively responsible experience in aquatic operations, programming, pool management or related area, including at least 2 years of supervisory experience in an aquatic/recreation environment.
OR
Associate degree in recreation, physical education, hospitality, business management, or related field AND 5 years of progressively responsible experience in aquatic operations, programming, pool management or related area, including at least 2 years of supervisory experience in an aquatic/recreation environment.
OR
High School diploma or GED AND 7 years of progressively responsible experience in aquatic operations, programming, pool management or related area, including at least 2 years of supervisory experience in an aquatic/recreation environment.
OR
An equivalent combination of education and experience may be considered in lieu of the specific requirements listed above.
Preferred:
Parks & Recreation Professional certification (CPRP).
Certifications/Licenses/Other Requirements:
Must obtain and maintain a valid Virginia driver's license and acceptable record according to City criteria.
Lifeguard and First Aid/CPR/AED certification.
American Red Cross Lifeguarding Instructor certification.
Water Safety Instructor Certification.
Certified Pool Operator certification or Aquatic Facility Operator Certification within 6 months of start date.
Required to successfully pass a pre-employment background check and pre-employment drug screen.
Knowledge, Skills, Abilities and Other Characteristics:
Job Knowledge
Thorough knowledge of the operations, planning, and best practices regarding aquatic operations.
Thorough knowledge of Lifeguarding and Red Cross proficiencies, and water safety rules, practices and techniques.
Thorough knowledge of water chemistry, pool maintenance and repair.
Thorough knowledge of applicable local, State, and Federal policies, procedures, regulations, and fiscal management.
Knowledge of first aid methods and safety precautions used in recreational work.
Knowledge of fiscal record keeping and inventory procedures.
Knowledge of methods to motivate, supervise, and evaluate staff and to develop and implement staff training programs.
General knowledge of customer service methods and procedures.
General knowledge of required software applications.
Reading
Intermediate: ability to read and understand written materials such as newspapers, magazines, journals, multi-step instruction manuals, and reference materials.
Writing
Intermediate: ability to organize data and write clear and concise reports, prepare materials such as business letters, explanations, and summaries with proper format, punctuation, spelling, and grammar, using all parts of speech. Ability to prepare financial, administrative, and operational reports.
Math
Intermediate: ability to deal with number systems; simple formulas, practical application of fractions, percentages, ratios/proportions and measurement.
Communication Skills
Intermediate: Establishes and maintains effective working relationships with patrons, parents, co-workers, staff, and the public. Provides information on current and revises policies and procedures. Contacts that may involve stressful, negative interactions requiring high levels of tact and the ability to respond to aggressive interpersonal interactions. Requires the consideration of different points of view to reach understanding and gain cooperation and acceptance of ideas. Elements of persuasion may be necessary to gain cooperation and acceptance of ideas.
Independence and Decision-Making
Requires Limited Direction: normally completes work according to their own judgment, requesting supervisory assistance occasionally. Special projects are managed with little oversight and assignments may be reviewed upon completion. Performance reviewed periodically.
Technical Skills
Skilled: comprehensive, practical knowledge of a technical field with use of analytical judgment and decision-making abilities appropriate to the assigned and apparent job responsibilities. Intermediate skill in Microsoft Office applications, departmental software, and peripheral equipment.
Fiscal Responsibilities
Develops, prepares, and submits annual budget for Aquatics Operations, providing justifications for capital equipment, staffing and annually operating supplies. Responsible for monitoring budget/fiscal expenditures for a work unit of less than department size (programs, activities, projects or small organizational units). May recommend budget allocations.
Supervisory Responsibilities
Manages, oversees, and monitors performance for a regular group of employees. Makes decisions on hiring, discipline, work objectives/goals, performance evaluation and work assignments.
Other Characteristics
Organization and time management skills; sometimes under strict time constraints.
Excellent customer service skills.
Works closely with others as part of a team.
Independently balances multiple complex tasks.
Frequent change of tasks and interruptions/requests for service.
Works effectively with sensitive and confidential issues and information.
May require emergency response.
May be required to work additional hours outside of normal schedule.
May require dealing with angry, frustrated and/or upset individuals.
Physical Conditions & Additional Information
Physical Demands:
Medium Work: Exerting up to 50 pounds of force occasionally, and/or up to 25 pounds of force frequently, and/or up to 10 pounds of force constantly to lift, carry, push, pull or otherwise move objects.
Must be able to communicate information and ideas so others will understand. Must be able to exchange accurate information in these situations.
Ability to observe details at close range (within a few feet of the observer).
Machines, Tools, Equipment, Software and Hardware:
Typically requires use of standard office equipment and telephone, and related software and hardware; and any other equipment as appropriate or as assigned.
Work Environment:
Work is performed inside or outside at a pool facility where there may be exposure to extreme temperatures, extreme brightness, outdoor weather conditions, vibration, chemicals/hazardous waste, blood-borne pathogens, acidic or harsh substances, electrical hazards, fumes/airborne particles, and fuels.
The noise level is usually moderate.
The City of Charlottesville is an Equal Opportunity Employer and supports workforce diversity at all levels of the organization. The City prohibits discrimination on the basis of race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by federal, state or local laws. The City is dedicated to this with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities, access to facilities and programs, and general treatment during employment.
Requests for reasonable accommodation by individuals with disabilities may be requested by contacting Human Resources at (434) 970-3490 or hr@charlottesville.gov.
The City of Charlottesville conducts job related background checks, reference checks, and pre-employment drug tests, in accordance with federal, state, and local law, of applicants who reach the final stages of the employment selection process. The City's policy has not changed because of the decriminalization of marijuana in the Commonwealth of Virginia. Marijuana remains an illegal drug under federal law, and it continues to be a violation of the US Department of Transportation regulations and the City's policy prohibiting employees from testing positive for marijuana.
SUMMARY OF EMPLOYEE BENEFITS
Updated July 1, 2022
Benefits cited represent those for regular 40-hour employees and may differ for Management Level, Part-Time, and/or Library positions. Long-term temporary employees are eligible for all benefits except retirement. Interns, temporary, seasonal, substitute, and relief employees are not eligible for benefits.
LEAVE:
Vacation:
3.09 hours accrued biweekly -- 0 -
3.85 hours accrued biweekly -- 3 -
4.62 hours accrued biweekly -- 5 -
5.40 hours accrued biweekly -- 10 -
6.16 hours accrued biweekly -- 15 -
6.93 hours accrued biweekly -- 20 -
7.70 hours accrued biweekly -- 25+ years
Sick:
4.62 hours per biweekly pay period, approximately 120 hours a years, no limit on accumulation
Holidays:
14 paid holidays per calendar year (13 observed and 1 floating)
INSURANCE:
Aetna Medical -
Choose from three options with different premiums and levels of coverage and coverage is effective on the first of the month following date of hire:
HMO: $0 premium for employee only coverage
POS 1: Employee-only premium of $36.28 per biweekly pay
POS 2: Employee-only premium of $13.02 per biweekly pay
(Dependent coverage is available but the cost of the premium is not subsidized.)
Prescription Card ($10 generic, $30 lower cost name brand, $55 higher cost name brand)
Mail Order Maintenance Prescription Drug Program ($20 generic, $60 lower cost name brand, $110 higher cost brand)
Dental (Delta Dental)
No cost for employee only coverage. Dependent coverage is available but the cost of the premium is not subsidized.
Diagnosis and Preventive -- 100% of allowable charge; Basic Dental Care - 80%; Major Dental Care - 50%
Primary -- $50 deductible, 80/20
Prosthetic & Complex Restorative -- $50 deductible, 50/50
$1,500 maximum annual benefit
$1,000 Orthodontic Benefit
MetLife Vision Plan: Optional
Employee only coverage: $2.50 bi-weekly; Dependent coverage also available at differing rates.
Eye health exam, dilatation, prescription and refraction of glasses covered after $10 co-pay;
$130 allowance for frames, after co-pay, plus additional discounts where accepted.
Life:
Two times annual salary (paid by the City)
Optional supplemental life available for employee, spouse, dependents (paid by employee)
AFLAC: Optional
Cancer/accident/short term disability/intensive care insurance (paid by employee)
Long Term Disability
Protection from income loss due to long-term illness or injury (paid by the City)
RETIREMENT: The City of Charlottesville manages its own retirement system and does not participate in VRS, however the City has a Portability Agreement with VRS. There are certain provisions that must be met and the portability request must be executed within 18 months of vesting in the City's Plan.
Pension:
Choose from two options:
A Defined Benefit Pension plan pays a monthly benefit in retirement using a defined formula based on the employee's earnings history, tenure of service, and age. Our plan has a 5 year vesting period and an employee contribution of 5% of salary.
A Defined Contribution 401a plan in which fixed contributions are paid into an individual's account by the employer, the contributions are invested, returns (positive or negative) are credited to the account, and the account balance is used to provide retirement benefits. The vesting schedule for our 401a plan is 33% after one year of service, 67% after two years of service, and 100% after three years of service. There is no required contribution from salary. (Note that: the Defined Contribution retirement plan is the only plan available for Library employees)
Supplemental:
Deferred Compensation (457) - employee contribution
OTHER BENEFITS:
Flexible Spending Accounts:
Health Care Expenses
Dependent Care Expenses
Parking/Mass Transit Expenses
Parking Subsidy of $50 per month
Wellness Programs:
Gym Reimbursement Program
Monthly On-Site Nurse and Annual Flu Shots
Health Screenings and Fairs, Education Sessions, & Weekly Fitness Classes
Weight Watchers at Work
Bike Commuter Program:
Reimbursement of up to $20 per month for reasonable bike commuting expenses
Employee Assistance Program:
A variety of confidential, personal professional services for you and your family available 24 hours a day.
Tuition Reimbursement Program:
Up to $1,500 for undergraduate OR Up to $3,000 for graduate level tuition per fiscal year per employee.
01
Please indicate your level of experience in aquatic operations, programming, pool management or closely related area: (Must be verifiable in reference to the Work History section on your online application.)
Less than Three (3) years.
Three (3) to less than Five (5) years.
Five (5) to less than Seven (7) years.
Seven (7) years or greater.
02
Do you have at least Two (2) years of supervisory experience in an aquatic/recreation environment? (Must be verifiable in reference to the Work History section on your online application.)
Yes; I have at least Two (2) years of supervisory experience in an aquatic/recreation environment.
No.
03
Briefly describe your responsible experience in aquatic operations, programming, pool management or related area. If no experience, please write 'none.'
04
Please indicate your highest level of education below: (Must be verifiable in reference to the Education History section on your online application.)
Bachelor's degree or higher in recreation, physical education, hospitality, business management, or related field.
Associate degree in recreation, physical education, hospitality, business management, or related field.
High School Diploma or GED.
None of the above.
05
Which of the following certifications/licensures do you currently posses? (Check all the apply)
Lifeguard and First Aid/CPR/AED certification.
American Red Cross Lifeguarding Instructor certification. Water Safety Instructor Certification.
Certified Pool Operator certification.
Aquatic Facility Operator Certification.
Parks & Recreation Professional certification (CPRP).
Other related certification(s).
None of the above.
06
This position requires driving to perform essential job duties and requires a valid driver's license. The candidate selected for this position must meet the driver eligibility requirements of the City and must provide a certified copy of their DMV driving record. Do you possess a valid driver's license and are you willing to provide a certified copy of your DMV driving record, if selected as a finalist, for the City to confirm your driving eligibility?
Yes; I possess a valid driver's license and am willing to provide a certified copy of my DMV driving record.
No; However, I am willing and able to obtain a valid driver's license and am willing to provide a certified copy of my DMV driving record.
No; I do not have a valid driver's license, nor am I willing or able to obtain one, and/or am not willing to provide a certified copy of my DMV driving record.
07
To be considered, qualifying education and experience, including City of Charlottesville employment, must be clearly documented in the education, work history, and additional information sections of the employment application. Resumes can be attached but should not be used as a substitute for the required information on the application. I understand that an attached resume may not be accepted in place of a completed employment application and that my qualifications should be stated on the employment application itself.
Yes
No
08
I certify that the information above is true and correct, and I certify that it can be verified with reference to the information in my basic application. I understand that my application may be rejected if the responses to supplemental questions do not match my basic application.
Yes
No
Required Question
Employer
City of Charlottesville
Address
P. O. Box 911 605 East Main Street Charlottesville, Virginia, 22902
Phone
(434) 970-3490
Website
http://www.charlottesville.gov/jobs
