Summary The Supervisory IT Specialist, Strategic Operations; Service, Quality and Support (SQS) is located within End User Operations (EUO), Office of Information and Technology (OIT), DSO. Responsibilities OIT Mission: The mission of the Office of Information and Technology (OIT) is to collaborate with our business partners to create the best experience for all Veterans. OIT Vision: To become a world-class organization that provides a seamless, unified Veteran experience through the delivery of state-of-the-art technology. Major Duties: Responsible for IT Asset Management mission areas of automation, inventory, data management, databases, corporate reporting services, and system administration. Routinely interacts and provides advice in the areas of IT asset management, strategy, policy, planning, and governance. Leads and executes the implementation and maintenance of the information management/ information technology (IM/IT) related to IT Asset Management program delivery. Interprets VA and federal IT policies in order to support the program director in developing and promulgating IT strategies, plans and policies that ensure compliance with prevailing laws and establish standards and procedures. Performs functions as a technical expert in translating asset management requirements to leadership concerning strategic plans and policy requirements. Provides expertise in VA policy, goals and standards to support audits and investigations as they relate to asset management, and with recommendations for business improvements and compliancy. Responsible for reviewing and understanding the procurement, development, integration, modification, or operation and maintenance of the IT Asset Management program, associated applications, databases, components, and processes across the VA to support audits and investigations. Interprets federal IT policies in order to support the program director in conducting audits and investigations and promulgating internal agency IT strategies, plans and policies. Researches, plans and supports information systems, data, applications, and other system improvements, to include incorporation of new requirements and other technical data for asset management systems and inventory system of record interfaces. Analyzes and evaluates IT project development, progress and performance. Responsible for the drafting and updating internal organization IT policies, procedures, and plans. Monitors and audits the implementation of higher-level asset management policies across all areas of the organization. Bargaining Unit: Non-Bargaining Unit Eligible Position Description/PD#: Supervisory IT Specialist/PD191060 Relocation/Recruitment Incentives: Not Authorized Permanent Change of Station (PCS): Not Authorized Financial Disclosure Report: Not Required Travel Required: Occasional travel may be required as needed for this position Work Schedule: M-F 8Am-4:30; Tour of duty may be subject to change based on organizational needs. Compressed/Flexible: As determined by the Agency Policy Virtual: This is not a virtual position.. Physical Demands: The work may require some physical effort, such as standing, walking, bending, or sitting. The work often requires long hours to meet deadlines and to devise corrective action and solutions to unexpected technical crises resulting in sometimes highly stressful work situations. The work requires almost constant use of a video display terminal. Working Conditions: The employee works primarily in an office setting involving everyday risks or discomforts. Normal safety precautions are adequate. Position requires occasional travel to other VA installations. Requirements Conditions of Employment You must be a U.S. Citizen to apply for this job Selective Service Registration is required for males born after 12/31/1959 You may be required to serve a probationary period Selectee is subject to background/suitability investigation Selected applicant will be required to complete an online onboarding process Complete the initial online assessment. Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents). Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment. Qualifications To qualify for this position, all qualification requirements, listed below, must be met by the closing date of this announcement. Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For the GS-14 position you must have served 52 weeks at the GS-13. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. Applicants must meet all requirements when a request is received to fill a vacancy. You may qualify based on your experience as described below: Basic Requirements Experience: Experience must be IT related; the experience may be demonstrated by paid or unpaid experience and/or completion of specific, intensive training (for example, IT certification), as appropriate. For all positions individuals must have IT-related experience demonstrating each of the five competencies listed below. The employing agency is responsible for identifying the specific level of proficiency required for each competency at each grade level based on the requirements of the position being filled. Attention to Detail - Is thorough when performing work and conscientious about attending to detail. Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services. Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately. Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations. AND Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-13 in the normal line of progression for the occupation in the organization. Specialized experience is defined as: Experience with a range of enterprise-level system implementation, production operations, and service management. Incumbent responsible for IT Asset Management mission areas of automation, inventory, data management, databases, corporate reporting services, and system administration. Leads, coordinates, communicates, integrates, and is accountable for the overall success of the program, ensuring alignment with agency or enterprise priorities. Examines data from multiple disparate sources with the goal of providing new insight and continual service improvement. Designs and implements custom strategies and plans, workflow processes and layouts for complex, enterprise-scale data sets used for modeling, data mining and research purposes. Directly manages IT projects; provides overarching asset. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Veterans and Transitioning Service Members: Please visit the VA for Vets site for career-search tools for Veterans seeking employment at VA, career development services for our existing Veterans, and coaching and reintegration support for military service members. Education There is no substitution of education for experience at the grade level(s) of this announcement. Additional Information VA supports the use of telework as a way to help attract and retain talented individuals in public service, increase worker productivity, and better prepare the agency to operate during emergencies. This position may be authorized for telework. Telework eligibility will be discussed during the interview process. The Interagency Career Transition Assistance Plan (ICTAP) and Career Transition Assistance Plan (CTAP) provide eligible displaced VA competitive service employees with selection priority over other candidates for competitive service vacancies. To be well-qualified, applicants must possess experience that exceeds the minimum qualifications of the position including all selective factors if applicable, and must be proficient in most of the requirements of the job. Information about ICTAP and CTAP eligibility is on OPM's Career Transition Resources website which can be found at https://www.opm.gov/. Receiving Service Credit or Earning Annual (Vacation) Leave: Federal Employees earn annual leave at a rate (4, 6 or 8 hours per pay period) which is based on the number of years they have served as a Federal employee. VA may offer newly-appointed Federal employee's credit for their job-related non-federal experience or active duty uniformed military service. This credited service can be used in determining the rate at which they earn annual leave. Such credit must be requested and approved prior to the appointment date and is not guaranteed. Placement Policy: The posting of this announcement does not obligate management to fill a vacancy or vacancies by promotion. The position may be filled by reassignment, change to lower grade, transfer, appointment, or reinstatement. Management may use any one or any combination of these methods to fill the position. Veterans and Transitioning Service Members: Please visit the VA for Vets site for career-search tools for Veterans seeking employment at VA, career development services for our existing Veterans, and coaching and reintegration support for military service members. It is the policy of the VA to not deny employment to those that have faced financial hardships or periods of unemployment. This job opportunity announcement may be used to fill additional vacancies. A selectee receiving a first appointment to the Federal Government (Civil Service) is entitled only to the lowest step of the grade for which selected. The display of a salary range on this vacancy shall not be construed as granting an entitlement to a higher rate of pay. If you are unable to apply online or need an alternate method to submit documents, please reach out to the Agency Contact listed in this Job Opportunity Announcement.
