ROLE SUMMARY
The Sales Training and Development Program Manager is responsible for Sales Skills training program development and delivery for customer facing roles and other supporting functional teams. The role designs and delivers the content and training that supports the commercial organization's strategy, values, and goals, providing teams with the necessary tools, skills, knowledge and information required to achieve brand, customer and experience-based goals. The role ensures successful delivery and continuous improvement of sales skill programs such as Pfizer Selling Skills Framework, Customer Experience, Strategic Selling, Strategic Customer Engagement, Negotiation Skills, etc.
ROLE RESPONSIBILITIES
Design and develop curriculum and content for sales skills training programs to meet organizational development needs within specified timescales and resources; oversee the development of content to support high levels of learner engagement and achievement of learning outcomes.
Build tools and / or tools training to support and train sales teams to articulate the customer needs in the customer's business language and business @context and orient the seller's organization around delivering to the key needs of their customers.
Familiarize with and act as an expert in salesforce training and effectiveness, acquire newest best practice and industry development, share with the team, and leverage insights to shape and drive salesforce development.
Conduct engaging sales skills training programs, both virtually and in-person, helping sales team acquire skills or behavioral competencies necessary to be successful.
Utilize learning technology and manage training courses using Pfizer endorsed platforms such as Microsoft Teams, PLA Platform, and Questionmark.
Oversee multi-modal learning resources, including print, eLearning modules, leader-led workshops, presentations, coaching, and sustainability programs related to sales skills training.
Collaborate with other members of the Customer Engagement Training team to ensure timely and relevant creation, delivery and continuous improvement of training content and outcomes, leveraging the integrated training model to ensure high impact, customer centric content that supports CFC best in class results, ensuring the uniform delivery of learning across roles and topics
Collaborate with the Integrated Learning and Development team and other relevant stakeholders to determine suitable content for implementation in alignment with platform
Work with Sales Training and Development Program Team Lead to develop best practices and materials for Global Customer Engagement Training Team to leverage salesforce development.
Train peers, brand teams and vendors on the selling model, ensuring consistency in approach and integration into workshop discussions and role-play.
Utilize key metrics for sales effectiveness to enhance brand outcomes and customer loyalty, enduring continuous improvement where necessary to achieve best in class performance and results.
BASIC QUALIFICATIONS
Bachelor's degree required with a minimum of 4+ years of experience of relative work experience, preferably in sales and/or training.
Previous leadership experience demonstrated via a matrixed organization within commercial (i.e. sales, account management, marketing, etc.)
Project Management experience and organizational abilities to simultaneously manage multiple complex projects
Ability to make sense of complex information to make sound judgment and decision making with minimal direction
BU Sales and Product experience
Experience delivering training as a field faculty member or similar capacity
Ability to align knowledge with business priorities and execute strategies accordingly
Executive presence and ability to influence senior stakeholders internally and externally
Strong interpersonal skills with a track record of building partnership, interacting with stakeholders at varying levels, and working collaboratively across functions to meet share objectives
Outstanding presentation, facilitation and writing skills
Ability to develop and deliver multi-mode communications that convey a clear understanding of the unique needs of different audiences.
Demonstrated creativity skills, with a track record of creating innovative ideas, develop new and better ways of working
A track record of holding self and others accountable to meet commitments
Experience leading a diverse team to achieve common goals, leveraging diverse perspectives.
Ability to understand the business environment and objectives and develop solutions accordingly
PREFERRED QUALIFICATIONS
Experience in instructional design and curriculum development
Experience in marketing, enablement, or other cross-functional support roles
People leadership or cross-functional leadership roles (ABM, Account Management or Access Support Roles)
ADDITIONAL JOB INFORMATION
Last Date to Apply: August 11, 2025
Work Location Assignment: Hybrid Pfizer site preferred or Any US Remote Location
The annual base salary for this position ranges from $135,100.00 to $225,100.00.* In addition, this position is eligible for participation in Pfizer's Global Performance Plan with a bonus target of 17.5% of the base salary and eligibility to participate in our share based long term incentive program. We offer comprehensive and generous benefits and programs to help our colleagues lead healthy lives and to support each of life's moments. Benefits offered include a 401(k) plan with Pfizer Matching Contributions and an additional Pfizer Retirement Savings Contribution, paid vacation, holiday and personal days, paid caregiver/parental and medical leave, and health benefits to include medical, prescription drug, dental and vision coverage. Learn more at Pfizer Candidate Site - U.S. Benefits | (uscandidates.mypfizerbenefits.com). Pfizer compensation structures and benefit packages are aligned based on the location of hire. The United States salary range provided does not apply to Tampa, FL or any location outside of the United States.
The annual base salary for this position in Tampa, FL ranges from $121,600.00 to $202,600.00.
Relocation assistance may be available based on business needs and/or eligibility.
Sunshine Act
Pfizer reports payments and other transfers of value to health care providers as required by federal and state transparency laws and implementing regulations. These laws and regulations require Pfizer to provide government agencies with information such as a health care provider's name, address and the @type of payments or other value received, generally for public disclosure. Subject to further legal review and statutory or regulatory clarification, which Pfizer intends to pursue, reimbursement of recruiting expenses for licensed physicians may constitute a reportable transfer of value under the federal transparency law commonly known as the Sunshine Act. Therefore, if you are a licensed physician who incurs recruiting expenses as a result of interviewing with Pfizer that we pay or reimburse, your name, address and the amount of payments made currently will be reported to the government. If you have questions regarding this matter, please do not hesitate to contact your Talent Acquisition representative.
EEO & Employment Eligibility
Pfizer is committed to equal opportunity in the terms and conditions of employment for all employees and job applicants without regard to race, color, religion, sex, sexual orientation, age, gender identity or gender expression, national origin, disability or veteran status. Pfizer also complies with all applicable national, state and local laws governing nondiscrimination in employment as well as work authorization and employment eligibility verification requirements of the Immigration and Nationality Act and IRCA. Pfizer is an E-Verify employer. This position requires permanent work authorization in the United States.
Pfizer endeavors to make www.pfizer.com/careers accessible to all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process and/or interviewing, please email disabilityrecruitment@pfizer.com. This is to be used solely for accommodation requests with respect to the accessibility of our website, online application process and/or interviewing. Requests for any other reason will not be returned.
Sales Training
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