Team Lead

OM SERVICES PA • Cleveland, OH • 1h ago

About Us
One Medical is a primary care solution challenging the industry status quo by making quality care more affordable, accessible and enjoyable. But this isn't your average doctor's office. We're on a mission to transform healthcare, which means improving the experience for everyone involved - from patients and providers to employers and health networks. Our seamless in-office and 24/7 virtual care services, on-site labs, and programs for preventive care, chronic care management, common illnesses and mental health concerns have been delighting people for the past fifteen years.
In February 2023 we marked a milestone when One Medical joined Amazon. Together, we look to deliver exceptional health care to more consumers, employers, care team members, and health networks to achieve better health outcomes. As we continue to grow and seek to impact more lives, we're building a diverse, driven and empathetic team, while working hard to cultivate an environment where everyone can thrive.
The Opportunity
As we continue to expand and transform the primary care experience, we're looking for a Team Lead (internally known as Practice Coordinator) to join us on our journey to make it drastically easier for customers to find, choose, afford, and engage with the services, products, and professionals they need to get and stay healthy! As a Practice Coordinator at One Medical, you will be the onsite lead and support your practice team members in delivering the highest quality and best experience to our patients. You will be responsible for championing best practices with our patients and team members to ensure the practice runs smoothly with a focus on operational excellence, active daily management, scheduling, inventory management, and facilities management. The Practice Coordinator is the subject matter expert on workflows and processes and serves as the practice team's main point of contact for daily clinical operational oversight. You will motivate, support, and under direction of your Operations Manager, provide direction, and coach your teammates to ensure consistent high performance of the practice and support your team through change and growth.
You are proficient in the art of customer-service, support roles, administrative work, and motivating a team or peers, especially through times of change. You are skilled in nuanced patient communication with an emphasis on consistent high quality patient-centered experiences, and foster open communication with team members. You are currently looking for your next opportunity to support and lead a team at an organization that is transforming healthcare. If this sounds like you, we would love to connect.
What you'll likely work on:
Ensure operational readiness of the practice through regular team check ins, review of staffing, monitoring of task queues, adherence to standard work, and conducting end of month practice operations such as publishing shift schedules for both administrative and clinical team members
Provide team support and leadership through training, coaching, and mentoring of team members and team recognition
Drive performance improvement though active daily management, including office huddle facilitation and monitoring performance metrics
Perform inventory management including ordering and receiving supplies, expiration tracking, waste minimization, and completing counts
Support the financial health of the practice through office budget review and managing copay and revenue cycle
Monitor and own Net Promoter Score (NPS) responses and respond to service recovery cases, escalating to the Operations Manager as needed
In partnership with with Clinical Leadership and the Operations Manager, support quality health outcomes, patient safety, regulatory compliance, and implement improvement initiatives to manage population health
Use impeccable C-I-CARE (a framework containing the key elements of a great interaction a

Similar Jobs

CDL Truck Driver Van OTR Fleet

Roehl Transport • Euclid, OH • 29min ago

Trucking & Construction

In our over the road Van Fleet, you'll haul largely no-touch freight across 48 states and Canada. As you see the nation, you'll also see many different shippers and locations. You'll get our Dynamic Pay Plan that better...

29min ago

Go to Apply

(USA) Personal Shopper - Sam's - PM shifts

Walmart • Oakwood Village, OH • 29min ago

Position Summary... What you'll do... Develops and supports Membership by providing information on Membership benefits promoting the value of Company products and services processing Memberships upgrades and credit accou...

29min ago

Go to Apply

Automotive Finishes Sales Representative

The Sherwin-Williams Company • Cleveland, OH • 30min ago

Sales & Marketing

The Sales Representative is responsible for developing sales in a specific geographic territory. Duties include prospecting for new business and making calls to existing and new customers for the purpose of selling Autom...

30min ago

Go to Apply

(USA) Personal Shopper - Sam's - Mid shifts

Walmart • Oakwood Village, OH • 30min ago

30min ago

Go to Apply

(USA) Personal Shopper - Sam's - AM shifts

Walmart • Oakwood Village, OH • 32min ago

32min ago

Go to Apply

Adobe Experience Manager (AEM) Developer

Rockwell Automation, Inc. • Cleveland, OH • 36min ago

Management & Administrative

Milwaukee, Wisconsin, United States Houston, Texas, United States Mayfield Heights, Ohio, United States Rockwell Automation is a global technology leader focused on helping the world's manufacturers be more productive, s...

36min ago

Go to Apply

Tax Director

CBIZ Operations, Inc. • Cleveland, OH • 1h ago

Finance, Accounting & Banking

Status Category: Full-Time Exempt/Non-Exempt: Exempt Job Code: FS215TC CBIZ, Inc. is a leading professional services advisor to middle market businesses and organizations nationwide. With unmatched industry knowledge and...

1h ago

Go to Apply

Practice Coordinator

OM SERVICES PA • Cleveland, OH • 1h ago

1h ago

Go to Apply

PRN Medical Assistant Pediatrics (incl Sat. AMs) - Garfield Hts.

University Hospitals Health System • Cleveland, OH • 1h ago

Hospital & Medical

Description A Brief Overview This position is responsible for fully performing basic Medical Assistant duties. What You Will Do Facilitates unit operations by managing patient flow. Responsible for all front desk duties...

1h ago

Go to Apply

Delivery Operations Associate Manager

Accenture • Cleveland, OH • 1h ago

Retail & Hospitality

Within Operations, we are growing our Digital Inside Sales (DIS) team. Our groundbreaking approach to sales brings clients the right combination of trusted technical sellers and innovative technology, powered by data and...

1h ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.