Help Desk Technician

Robert Half • Irvine, CA • 1d ago

Description

We are seeking a skilled and customer-focused help desk technician to provide technical support and assistance to end-users across various systems, hardware, and software platforms. As a help desk technician, you will be responsible for troubleshooting and resolving technical issues, ensuring timely resolution, and delivering exceptional customer service in alignment with company standards. Candidates with experience in both Windows and Mac environments are strongly preferred.

Key Responsibilities

Technical support: Serve as the first point of contact for technical assistance via phone, email, or chat, diagnosing and troubleshooting hardware, software, and network issues effectively.

Incident resolution: Record, prioritize, and resolve end-user issues in a ticketing system while ensuring timely updates and proper documentation of solutions.

User training and guidance: Provide clear, step-by-step instructions to end-users on resolving technical problems and using systems effectively.

System maintenance: Assist with routine system updates, installations, and maintenance tasks to optimize system performance and reduce downtime.

Escalation: Collaborate with other IT teams and escalate complex technical issues when necessary to ensure a prompt resolution of high-impact incidents.

Customer service: Deliver exemplary service through effective communication, maintaining professionalism while addressing technical concerns.

Documentation: Create and maintain detailed documentation of processes, FAQs, and solutions for future reference.

Requirements

Proven experience in a technical support or help desk role.

Strong knowledge of computer systems, hardware, software, and networking concepts.

Experience troubleshooting technical issues in both Windows and Mac environments.

Proficient in troubleshooting technical issues and delivering effective solutions.

Excellent verbal and written communication skills.

Customer-focused mindset with strong interpersonal skills.

Ability to multitask, prioritize tasks, and work effectively under pressure.

Familiarity with ticketing systems and remote support tools preferred.

Certification in IT support (such as CompTIA A+ or HDI) is a plus.

Technology Doesn't Change the World, People Do.®

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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