FT Assistant Manager Customer Service

Hannaford • Manchester, NH • 2d ago

Category/Area of Expertise: Retail Operations

Job Requisition: 446622

Address: USA-NH-Manchester-79 Bicentennial Drive

Store Code: Store 08177 Front End (5151646)

Hannaford Supermarkets started out as a fresh produce vendor in Portland, Maine way back in 1883, and is still connected to those early roots as a local market. Hannaford actively seeks out farmers and producers to join our Local program which celebrates not only local foods, but the preservation of farmland, local traditions and local jobs. The connection we have to the source of our fresh foods is core to the way we do business, becoming the first major supermarket in the United States to document that all its seafood products were sustainably harvested.

DUTIES AND RESPONSIBILITIES

Ensure department associates are properly trained by certified trainers.

Maintain solid communication in the department, the store, and throughout the organization through the utilization of the Cash Office/Front End Communication Board and Task Management.

Observe and ensure compliance with company sanitation, safety, and food safety standards.

Observe and follow all company policies and established procedures. Support and comply with all company safety standards.

Communicate any needed equipment repairs or maintenance work needed. Keep work area free from debris and safety hazards.

Ensure that all of the various @types of sales transactions and media accepted by the

store are handled in strict accordance with established company policies and procedures

including full compliance with any legal requirements.

Supervise the effective operation of the office/service desk/kiosk/front end/bottle room

(if applicable) to include cleanliness, customer service, and accurate transactions.

Secure office and front-end cash drawers at all times when leaving it unattended;

protect company assets at all times.

Have a total understanding of labor and productivity reports, scheduling, and ordering.

Follow all Front End department standard practices to ensure efficient operations.

Assist in conducting performance appraisals and service observations in accordance with

company standards.

Maintain a neat, well-groomed personal appearance at all times and follow company

personal appearance policy.

Perform cashier and/or bagging functions, as needed.

Perform service desk/kiosk and bookkeeper associate functions, as needed.

Assist in special projects and perform other functions as assigned by supervisor.

QUALIFICATIONS

A high school graduate or equivalent preferred.

Strong understanding of store operations and merchandising techniques preferred.

Effective communication, customer service, and selling skills.

Must have effective interpersonal and organizational skills. Desire and ability to lead and manage a team.

Demonstrated ability and willingness to learn multiple tasks and technical requirements of the job.

Strong problem solving skills.

Must meet minimum age requirements.

Physical Requirements

Ability to use computers and other communication systems required, performing all job functions.

Perform repetitive hand and arm motions.

Bend and lift products weighing up to 15 lbs. continuously, 25 lbs. frequently, and 50 lbs. on occasion.

Pull or push up to 75 lbs. on occasion.

Be able to handle a variety of substances associated with cleaning and packaging materials, fresh fruits, vegetables, house plants/flowers and household cleaners.

Stand 100% of the time with occasional walking short distances.

Use hands to frequently/continuously handle currency (paper and coin) as well as operate a variety of equipment such as cash register, lottery machine, scanner, computer, and calculator.

Lift and carry up to 15lbs occasionally.

Frequent reaching and grasping at waist level: occasionally above shoulder or below waist level.

Meet established volume activity standards for the position.

Have sufficient visual activity to check ID cards, checks, invoices and other written documents.

PREFERRED REQUIREMENTS

Promote customer goodwill by role modeling and providing high standards in customer service.

Treat all associates with fairness, dignity, and respect. Provide recognition of accomplishments and offer constructive counseling when necessary to hold associates accountable to company standards. Foster a positive and inclusive environment to all associates.

Assist in managing the Front End operations in accordance with established department standard practices.

Assist in managing work schedules to effectively maintain customer service standards and meet associates' personal needs.

Fully utilize all Standard Practice Train Aids, Reference Documents, and Training Materials to train and develop associates to meet the departmental needs. Keep all yearly certification up to date.

Use good judgment in the delegation, assignment, and follow-up required for the efficient performance of the department as outlined on the Assignment Sheets.

Supervise performance of all duties and responsibilities of all Front End associates.

Assist the Manager of Customer Service in ensuring compliance with all Anti-Money Laundering regulations and training.

Must be able to meet the physical requirements of the position, with or without reasonable accommodations.

Salary range is between $18.95 - $27.25 Hrly

Hannaford provides equal opportunity in employment to all associates and applicants for employment without regard to race, religion, color, sex (including pregnancy, childbirth and related conditions), age, veteran status, national origin, sexual orientation, gender identity and gender expression, disability, or any other characteristic protected by law.

Similar Jobs

Retail Sales Associate

Staples • Londonderry, NH • 6h ago

Retail & Hospitality

Job Shift: Flex Hours Job Identification: 48330 Job Category: Retail Stores Job Schedule: Part time On-site Sales Associates provide exceptional customer service with our customers' needs in mind. You'll help customers f...

6h ago

Go to Apply

Food Service Worker Leader

Veterans Affairs, Veterans Health Administration • Manchester, NH • 13h ago

Retail & Hospitality

Summary This Food Service Worker Leader position is located within the Nutrition & Food Service at the Manchester VA Medical Center within VISN 1. This is a Full-time position at 40 hours per week. Responsibilities T...

13h ago

Go to Apply

Restaurant Team Member

Chipotle Mexican Grill • Hooksett, NH • 18h ago

Retail & Hospitality

CULTIVATE A BETTER WORLD Food served fast does not have to be a typical fast-food experience. Chipotle has always done things differently, both in and out of our restaurants. We are changing the face of fast food, starti...

18h ago

Go to Apply

Restaurant Team Member

Chipotle Mexican Grill • Concord, NH • 18h ago

Retail & Hospitality

18h ago

Go to Apply

Restaurant Team Member

Chipotle Mexican Grill • Manchester, NH • 18h ago

Retail & Hospitality

18h ago

Go to Apply

Account Executive - Small Retail Placement

Brink's • Concord, NH • 1d ago

Retail & Hospitality

About Brink's: The Brink's Company (NYSE:BCO) is a leading global provider of cash and valuables management, digital retail solutions, and ATM managed services. Our customers include financial institutions, retailers, go...

1d ago

Go to Apply

Front Desk Agent - TRU Hotel, Manchester, NH

Lafrance Hospitality • Manchester, NH • 1d ago

Retail & Hospitality

Are you looking to Grow your Hospitality Career, TRU by Hilton in Manchester, NH is looking to add to the team! Is that you? Picture yourself as a vital member of our dynamic team, where every day is filled with vibrant...

1d ago

Go to Apply

Retail Sales Associate

Staples • Concord, NH • 1d ago

Retail & Hospitality

Job Shift: Flex Hours Job Identification: 48145 Job Category: Retail Stores Job Schedule: Part time On-site Sales Associates provide exceptional customer service with our customers' needs in mind. You'll help customers f...

1d ago

Go to Apply

PT Bakery Sales Associate

Hannaford • Manchester, NH • 2d ago

Retail & Hospitality

Category/Area of Expertise: Retail Operations Job Requisition: 446950 Address: USA-NH-Manchester-605 Mast Road Store Code: Store 08311 Bakery (5150285) Hannaford Supermarkets started out as a fresh produce vendor in Port...

2d ago

Go to Apply

FT Assistant Deli Sales Manager

Hannaford • Manchester, NH • 2d ago

Retail & Hospitality

Category/Area of Expertise: Retail Operations Job Requisition: 446993 Address: USA-NH-Manchester-79 Bicentennial Drive Store Code: Store 08177 Deli (5151012) Hannaford Supermarkets started out as a fresh produce vendor i...

2d ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.