Summary This Food Service Worker Leader position is located within the Nutrition & Food Service at the Manchester VA Medical Center within VISN 1. This is a Full-time position at 40 hours per week. Responsibilities This position is located in the Nutrition and Food Services within the Department of Veterans Affairs Health Administration. The primary purpose of this position is to perform, lead employees in food service operations including food handling, preparation, storage and delivery. Major duties and responsibilities include (but are not limited to): Responsible for training Food Service Employees in the Food Service and Production Section. Trains lower grade employees and provides on the job training to new Food Service and Production employees as requested by the immediate supervisor. Trains in continuing and new departmental media to deliver necessary training. Embodies the concepts of Customer Service and emphasizes it's importance with employees in the performance of ones duties. Encourages and coordinates employees to fully utilize their time and to fulfill their assigned task in an efficient and satisfactory manner Works with employees in planning and organizing duties to accomplish work objectives and foster a team effort. Makes necessary adjustments when there are unforeseen circumstances that may change the staff needs and methods of the operational needs of the service. Checks work while in progress and when finished to see whether the instructions on work sequence, procedures , methods and deadlines have been met by lower grade employees Maintains a wide knowledge of food service operations, is capable of performing all lower graded task. Ensures a safe clean area to work and working climate where employees function efficiently and effectively Embodies the concept of customer service and emphasize its importance with employees in the performance of an individuals duty Performs duties of lower grade food service workers if staffing requires Assist and participates in quality improvement projects assigned from the immediate supervisor Communicates significant day to day events to the immediate supervisor and receives instructions should change in established procedures and policies change. Ensures all areas of responsibility are clean and orderly and are left that way at the end of tour of duty Follows up on sanitation inspection action items Assures proper food handling techniques are used and good personal hygiene is used according to established policies and procedures Collaborates with the Food Service Supervisors. Leads food production and delivery activities in the absence of a Supervisor or Food Production Manager Participates and works with the sections supervisors in obtaining needed information and in decision making to resolve problems that arise within the service and/or have a significant impact with established policies and procedures. Identifies existing or potential safely hazards and promptly notifies the immediate supervisor. Takes appropriate action by following established policies and procedures and reports to the immediate supervisor if an employee injury occurs on the job. Ensures that all equipment and/or tools are operated in a safe manner. Participates in various quality improvement projects such as a test tray evaluations, safety and sanitation inspections and/or other projects as assigned. Performing other duties as assigned. Work Schedule: Work Hours, 6:00am-2:30pm or 11:00am-7:30pm, Days off will vary; including weekends and holidays. Relocation Incentive: Not Authorized Compressed/Flexible Work Schedule: Not Authorized Telework: Not Available Virtual: This is not a virtual position Position Description: #99918A Notification: This position is a NAGE Bargaining Unit position. This is in the Competitive Service Requirements Conditions of Employment You must be a U.S. Citizen to apply for this job Selective Service Registration is required for males born after 12/31/1959 You may be required to serve a probationary period Subject to background/security investigation Pre-employment physical required Selected applicants will be required to complete an online onboarding process Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP) Qualifications To qualify for this position, applicants must meet all requirements by the closing date of this announcement. EXPERIENCE: A specific length of training and experience is not required, but you must show evidence of training or experience of sufficient scope and quality of your ability to do the work of this position. Evidence which demonstrates you possess the knowledge, skills, and ability to perform the duties of this position must be supported by detailed descriptions of such on your resume. Applicants will be rated in accordance with the OPM Federal Wage System Qualification Standards. SCREEN-OUT ELEMENT: Your qualifications will first be evaluated against the prescribed screen out element, which usually appears as question 1 in the on-line questionnaire. Those applicants who appear to possess at least the minimal acceptable qualification requirement are considered for further rating; those who do not are rated ineligible and are eliminated. The potential eligibles are then rated against the remainder of the Job Elements: Dexterity and Safety Interpret Instructions, Specifications (other than blueprint reading) Lead or Supervise Materials Technical Practices Use and Maintain Tools and Equipment Work Practices Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Physical Requirements: Required to perform heavy work, such as scouring and scrubbing large size cooking utensils and pushing heavy carts and trucks in unloading, storing, and delivering supplies. Subject to continuous standing and walking and frequent stooping, reaching, pushing, pulling and bending. May be required to work on ladders and news powered cleaning equipment. Frequently lift or move objects waiting weighing 18 kilograms (40 pounds) and occasionally lift or move objects weighing more than 60 pounds. Working Conditions: Work is performed in the kitchen areas. Steam and heat from cooking and dishwashing equipment often causes uncomfortably high temperatures and high humidity. Work area is well lighted and noise levels exist from food service activities. Danger of slipping on floors where food or beverages have been dropped. Regularly exposed to hot liquids, sharp cutting blades, hot working surfaces and extreme temperature changes when entering into walking refrigeration or freezing units. Education Substitution of Education: There is no educational substitution for this position. Additional Information The Interagency Career Transition Assistance Plan (ICTAP) and Career Transition Assistance Plan (CTAP) provide eligible displaced VA competitive service employees with selection priority over other candidates for competitive service vacancies. To be well-qualified, applicants must possess experience that exceeds the minimum qualifications of the position including all selective factors if applicable, and must be proficient in most of the requirements of the job. Information about ICTAP and CTAP eligibility is on OPM's Career Transition Resources website which can be found at https://www.opm.gov/. Receiving Service Credit for Earning Annual (Vacation) Leave: Federal Employees earn annual leave at a rate (4, 6 or 8 hours per pay period) which is based on the number of years they have served as a Federal employee. VA may offer newly-appointed Federal employee's credit for their job-related non-federal experience or active duty uniformed military service. This credited service can be used in determining the rate at which they earn annual leave. Such credit must be requested and approved prior to the appointment date and is not guaranteed. This job opportunity announcement may be used to fill additional vacancies. If you are unable to apply online or need to fax a document you do not have in electronic form, view the following link for information regarding an Alternate Application. Important Notice Regarding Identification Requirements for New Hires Effective May 7, 2025, all new hires must present a valid, unexpired REAL ID-compliant driver's license or a U.S. passport during the onboarding process. Please note that standard (non-REAL ID) driver's licenses or state-issued ID cards will NOT be accepted. In most states, REAL ID-compliant credentials are marked with a star symbol in the corner. We encourage applicants to consult their local RMV/DMV for information on how to obtain a REAL ID. Important: The absence of a REAL ID or passport does NOT disqualify you from applying or being selected for this position, however it could delay your future start date.
