Customer Service Representative I, OCM - 744000071169069-5844

SGS North America Inc. • Naperville, IL • 7h ago

This job was posted by https://illinoisjoblink.illinois.gov : For more information, please see: https://illinoisjoblink.illinois.gov/jobs/12886060 Company Description

We are SGS - the world\'s leading testing, inspection and certification company. We are recognized as the global benchmark for quality and integrity. Our 93,000 employees operate a network of 2,600 offices and laboratories, working together to enable a better, safer and more interconnected world.

Job Description

The Customer Service Representative is a valuable member of our client services team and plays an essential role in our laboratory operations process.

Job Functions

Provides exceptional customer service/ client support

Meets and greets walk-in guests

Responsible for sample receipt and login using LIMS

Answers phones and directs clients as needed

Communicates with department supervisors and management regarding

issues with sample workflow

Resolves customer requests and escalates issues as needed

Processes media requests

Possesses thorough knowledge of laboratory services and applicable

procedures, so as to thoroughly communicate to customers with confidence

Assists in planning/ developing improved operational procedures.

Requisitions or purchases supplies.0Other duties as assigned.

Qualifications

Education and Experience

High school diploma or GED (Required)

Customer service experience; environmental industry and/ or

industrial hygiene experience is a plus (Preferred)

0-2 years of customer service experience (Required)

pay \$18 - \$22 an hour

Licenses and Certifications

N/A ()

Knowledge, Skills and Abilities

Language Skills: English (Required)

Mathematical Skills: Basic (Required)

Reasoning Skills/Abilities: Basic (Required)

Excellent interpersonal and communication skills with the ability to

establish and maintain effective working relationships with subordinates, peers, management, external customers and the public. (Required)

Ability to work independently with minimal or no supervision

(Required)

Excellent organization skills, which includes the ability to execute

many assignments simultaneously while dealing with a steady of seemingly conflicting requests/priorities. Ability to exercise discretion and independent judgment when necessary. (Required)

Computer Skills

Knowledge of Microsoft Office Suite, typing skills (Required)

Excellent knowledge in Microsoft Office Suite (MS Word, Excel, Power

Point, etc.) and other office applications. (Required)

Physical Demands of the Job

Stand: Occasionally

Move or traverse: Occasionally

Sit: Frequently

Use hands: Constantly

Reach with hands and arms: Occasionally

Climb or balance: Occasionally

Stoop, kneel, crouch or crawl: Occasionally

Talk/hear: Frequently

Taste/Smell: None

Lift/carry/push or pull: Occasionally

Additional Information

The company will provide a reasonable accommodation upon request after an offer is extended.

SGS is an Equal Opportunity Employer, and as such we recruit, hire, train, and promote persons in all job classifications without regard to race, color, religion, sex, national origin, disability, age, marital status, sexual orientation, gender identity or expression, genetics, status as a protected veteran, or any other characteristics protected by law.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily with or without reasonable accommodations. The requirements listed above are representative of the knowledge, skills, and/or abilities required.

This job description should not be construed as an exhaustive statement of duties, responsibilities or requirements, but a general description of the job. Nothing contained herein restricts the company\'s rights to assign or reassign duties and responsibilities to this job at any time.

If you are applying for a position within the United States and you have difficulty completing the on-line employment application because of a disability, please call 201-508-3149 for assistance and leave a message. You will receive a call back. Please note, this phone number is not for general employment information, but is only for individuals who are experiencing difficulty applying for a position due to a disability.

All your information will be kept confidential according to EEO guidelines.

Job Location

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