Healthcare Customer Service Representative

Center For Diagnostic Imaging • Saint Louis Park, MN • 4h ago

RAYUS now offers DailyPay! Work today, get paid today! RAYUS Radiology is looking for a Customer Service Specialist to join our team. We are challenging the status quo by shining light on radiology and making it a critical first step in diagnosis and proper treatment. Come join us and shine brighter together! As a Customer Service Specialist in our Revenue Cycle Management (RCM) group, you'll assist patients, clinics, referring doctors, attorneys, and insurance companies with medical billing questions. You'll answer telephone calls, respond to voice mails, and route email/mail to ensure the appropriate departmental resource follows up on billing accounts. While exceeding our Quality Assurance standards, you'll focus on the patient first, be accountable, and play an important part in creating a superior patient experience. This is a full-time fully remote position working 40 hours per week. Working Monday thru Friday; corporate hours. ESSENTIAL DUTIES AND RESPONSIBILITIES: (85%) Customer Service Assists clinics, referring doctors, attorneys, insurance companies and patients/responsible parties with general questions Responds to RCM voice mail and email in a timely manner Routes telephone calls and mail to appropriate departmental resource for follow up on problem accounts Communicates effectively with various departments within Revenue Cycle Management Researches explanation of benefits (EOBs) and/or denials in imaging system in order to assist patients and explain balances Meets or exceeds team Quality Assurance standards Escalates more complex inquiries to Senior Customer Service Specialist for support and resolution (10%) Administrative duties Faxes itemized statements and letters of protection (LOPs) to attorneys by request ensuring proper authorization is on file Updates billing system with updated patient demographic information Calls referring doctors, patients, insurance companies, and attorneys to get updated insurance or demographic information on patient accounts Researches missed discounts, duplicate charges, reverse collection decisions and insurance denials (5%) Performs other duties as assigned Required: High school diploma or equivalent 1-2 years previous customer service experience Proficient with using computer systems and typing Proficiency with Microsoft Excel, PowerPoint, Word, and Outlook Preferred: Ability to speak Spanish or other languages in addition to English Health care experience RAYUS is committed to delivering clinical excellence in communities across the U.S., driven by our passion for and superior service to referring providers and patients. RAYUS Radiology is built on our brilliant medicine, brilliant team, brilliant technology and services - all to provide the highest level of patient care possible. We bring brilliance to health and wellness. Join our team and shine the light on Radiology Services! RAYUS Radiology is an EO Employer/Vets/Disabled. We offer benefits (based on eligibility) including medical, dental and vision insurance, 401k with company match, life and disability insurance, tuition reimbursement, adoption assistance, pet insurance, PTO and holiday pay and many more! Visit our career page to see them all www.rayusradiology.com/careers. *DailyPay implementation is contingent upon initial set-up period Rayus is an equal opportunity employer; applicants are considered without discrimination with regard to race, color, religion, sex, national origin, age, disability, veteran status or other statuses protected by state, local or other applicable laws. This policy extends to all aspects of employment, including recruitment and hiring. Rayus and its associates have an employment relationship, which is known as employment-at-will. This means that either Rayus or an associate has the right to terminate the employment relationship at any time, for any reason with or without cause or prior notice.

Similar Jobs

Post-Doctoral Associate - Electrical and Computer Engineering

University of Minnesota - 15th Ave • Minneapolis, MN • 5h ago

Hospital & Medical

Apply for Job Job ID369523 LocationTwin Cities Job FamilyAcademic Full/Part TimeFull-Time Regular/TemporaryRegular Job Code9546 Employee ClassAcad Prof and Admin Add to Favorite Jobs Email this Job About the Job Duties a...

5h ago

Go to Apply

Field Medical Director-Vascular Surgery

Evolent • Saint Paul, MN • 11h ago

Hospital & Medical

Your Future Evolves Here Evolent partners with health plans and providers to achieve better outcomes for people with most complex and costly health conditions. Working across specialties and primary care, we seek to conn...

11h ago

Go to Apply

Clinical Support Associate - PICU

Children's Minnesota • Saint Paul, MN • 19h ago

Hospital & Medical

About Children's Minnesota Children's Minnesota is one of the largest pediatric health systems in the United States and the only health system in Minnesota to provide care exclusively to children, from before birth throu...

19h ago

Go to Apply

Sr. Pharmacy Account Manager - Coalitions Remote

UnitedHealth Group • Eden Prairie, MN • 1d ago

Hospital & Medical

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the ca...

1d ago

Go to Apply

Food & Beverage Manager - Kyndred Hearth

OMNI HOTELS MANAGEMENT CORP • Eagan, MN • 1d ago

Hospital & Medical

Food & Beverage Manager - Kyndred Hearth Job Locations US-MN-Eagan Requisition ID 2025-125667 # of Openings 1 Category (Portal Searching) Food & Beverage Overview A substantial part of the 200-acre Viking Lakes m...

1d ago

Go to Apply

Cleanroom Medical Packager

Aerotek • Saint Paul, MN • 1d ago

Hospital & Medical

Job Title: Cleanroom Technician Job Description As a Cleanroom Technician, you will be responsible for operating stretch wrappers and utilizing the warehouse management system to manage inventory and locations. You will...

1d ago

Go to Apply

Medical Writer III

Actalent • Maple Grove, MN • 1d ago

Hospital & Medical

Description Medical Writer III Our location in Maple Grove MN currently has an opportunity for a Principal Clinical Evaluation Reporting / Medical Writer CER The Medical Writer on our Regulatory Clinical Evaluation team...

1d ago

Go to Apply

Physical Therapist (on call)

Children's Minnesota • Minneapolis, MN • 1d ago

Hospital & Medical

1d ago

Go to Apply

Physical Therapist

Children's Minnesota • Roseville, MN • 1d ago

Hospital & Medical

1d ago

Go to Apply

Psychiatric Associate - Adult Inpatient Mental Health

Fairview Health Services • Minneapolis, MN • 1d ago

Hospital & Medical

Job Overview Fairview Health Services is looking for a Psychiatric Associate to join our outstanding Adult Inpatient Mental Health unit! Unit 32 has 17 beds. The unit team consists of one attending Psychiatrist; two soci...

1d ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.