Description
About Us
Oncor Electric Delivery Company LLC, headquartered in Dallas, is a regulated electricity transmission and distribution business that uses superior asset management skills to provide reliable electricity delivery to consumers. Oncor (together with its subsidiaries) operates the largest transmission and distribution system in Texas, delivering power to nearly 4 million homes and businesses and operating more than 143,000 miles of transmission and distribution lines in Texas.
Summary
This position is responsible for directing the operation and maintenance of Technology and Telecommunications systems including all associated equipment, processes and resources (e.g. fiber optics, microwave, two-way radio, Advanced Metering System (AMS), Distribution Automation (DA), MPLS network, etc.). This role ensures Telecom personal are prepared for timely response to emergencies and operational issues, directs project work associated to Telecom initiatives and ensures a safe working environment for day-to-day Telecom operations. . This position also supervises activities for Technicians, Stores personnel, and Contractors. Some key objectives of this role are to facilitate the performance and tracking of maintenance activities, enable data analysis around network and telecom system performance, contribute to strategy development, and ensure appropriate management and regulatory reporting across the Smart Grid Telecom capability. This position assigns and directs the activities of field personnel in all aspects of construction, maintenance, and operations to ensure a safe, reliable and efficient delivery of services for communication needs across Oncor.
Key Roles & Responsibilities
Directs the efforts of technical experts and support personnel in the development, maintenance and operations of various telecommunication systems and processes
Provides technical oversight and support for various telecommunication systems and tools and provides the necessary direction for field technicians who directly support those systems
Interfaces effectively and works in partnership with various individuals throughout the Transmission, Distribution, Technology, Measurement and Customer organizations for collaboration around communication needs across Oncor
Oversees the development, implementation, monitoring, troubleshooting, and recommend changes to various field network solutions
Keeps abreast of technology changes, evaluates and recommends network components, and develops documentation and installation standards for these components
Ensures team participation in and directly manages both project and maintenance work related to the implementation of new and troubleshooting of existing telecommunication systems
Works with vendors and service providers in order to assist in the diagnosis and resolution of escalated network problems
Establishes protocols, procedures, metrics and reporting capabilities in support of efficient and effective field operations
Manages Technology and Telecom projects efficiently and ensures that projects are completed in a timely manner in order to control costs, resources and scope
Assists in coordinating and implementing emergency service restoration procedures for Technology, Telecom and Smart Grid Communications while following approved change management procedures
Provides the leadership required to maintain proper working relationships with subordinates to ensure the flow of information necessary to meet employee needs
Ensures that safety meetings are conducted regularly in order to inform employees of the requirements of Company safety standards and to promote safe work practices
Promotes Company policies and benefits and keep employees informed about Company activities that are of interest to them and the public
Provides for training and job-related experience in support of employee growth and development
Performs routine performance management check-ins and oversees the performance of general functions required to effectively perform the duties of the Telecom Technician role
Ensures that all equipment and vehicles are properly maintained
Facilitates the on-call Telecom technician schedule - the transport network is a 24x7 operation and all personnel will be on call in the event of a problem
Performs other duties as required
Skills
General knowledge of telecommunications network design and architecture, various telecom / network equipment technologies, standards and regulatory requirements, and general technology system and process knowledge
Strong computer skills including Microsoft Office applications, Word, PowerPoint, Excel, Outlook, SharePoint, and Internet/Intranet applications
Excellent organizational, communication and interpersonal skills
Demonstrated ability to interface effectively with internal and external stakeholders at all levels
Demonstrated ability to effectively direct, prioritize and work in a fast-paced, changing environment
Knowledge of Company policies and procedures and the ability to provide input and feedback to employees via the performance management process
Education and Experience
High school diploma, GED, or equivalent is required
Bachelor's or associate degree in electrical engineering technology, Technology, Engineering, Management or another related field is encouraged to apply
4 years of related work experience with degree is required
In lieu of a degree, 6 years six years of related work experience is required
Measures of Success
Meets Technology Smart Grid Communication and Controls' capability goals as it pertains to telecommunication / network system reliability and performance
Develops and accomplishes aggressive workgroup goals and metrics for enhancing the effectiveness of communications across Oncor
Develops a team environment focused on safe and effective operations with an emphasis on continuous improvement
Team stays in compliance with all Technology, Company, regulatory, security and safety policies, procedures and processes
Benefits
At Oncor, we offer a comprehensive set of benefits, compensation and performance management programs designed specifically to attract, retain, motivate and reward our high-performing workforce. Our supportive and inclusive culture allows every team member the opportunity to thrive and make a difference. We invest in our employee's success and well-being by offering such things as:
Annual incentive program
Competitive health and welfare benefits (medical, dental, vision, life insurance)
Ability to earn wellness incentives (up to $2,000 in 2025) and other wellbeing resources
401k with dollar-for-dollar company match up to 6%
401k match with student debt program
Cash balance pension plan
Adoption Assistance
Mental health resources
Employee resource groups
Tuition reimbursement
Competitive vacation, 10 company holidays and 2 personal holidays
Paid parental leave
Salary continuation for up to 6 months for approved employee illness or injury
Other perks such as commuter benefits, electric vehicle incentive program, appliance purchase plan
Participation in benefit programs for employees in collective bargaining units is subject to the applicable collective bargaining agreement.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.
