Senior Business Systems Analyst - Manufacturing & Quality - 675_0-8088

ICU Medical, Inc. • Springfield, IL • 5h ago

This job was posted by https://illinoisjoblink.illinois.gov : For more information, please see: https://illinoisjoblink.illinois.gov/jobs/12887453 Job Description

Position Summary

The Senior Business Systems Analyst is responsible for implementing projects and managing the production support of the Manufacturing, and Quality applications in Oracle E-Business Suite. He/she will be working is proficient in project management as it relates to ICU Medical business and Manufacturing application projects, enhancements, and minor break/fix with the Business to document requirements and assisting in the development of designs for new implementations. The role requires in-depth knowledge of internal business and processes, including Inventory, BOM, WIP and EAM. This position will interface with various departments including Engineering, Manufacturing, Operations, Planning, Purchasing, Quality, and Customer Service.

Essential Duties & Responsibilities

Provide application support to users at global manufacturing,

service, and warehouse locations and maintain existing applications

Lead and manage the application support including working with

Oracle Support, External Service Providers and System Integrators to resolve application issues

Manage the application support and enhancement requests queue logged

in the Service Desk application, ServiceNow, for Manufacturing and Quality applications. This will require conducting meetings with the business stakeholders, prioritizing requests, and driving resolution of the issues and requests

Manage and support the Change Control process for application

issues.

Implement new and enhancement projects from initiation to

implementation phase including gathering requirements, writing functional design documents, communicating requirements to technical team members, writing test scripts, implementing, and training end users and IT support staff

Work on all areas of E-Business suite including Bills of Material,

Work-in-Process, Inventory, Planning and Scheduling, Procurement, Quality, Enterprise Asset Maintenance and Supply Chain

Work on or support key processes and elements including work in

process, manufacturing execution, bills of material, routers, planning and scheduling, inventory replenishment, serial-level transactions, purchase order processes, requisition/PO approval process, internal order/sales order process, receiving processes against POs/internal orders/inter-org shipments, outside processing, integration with outsourced warehouses, consigned inventory, incoming/in-process quality etc.

Identify process improvements and work with business partners

effectively to implement change

Guide internal/external teams in developing reports, customizations,

interfaces and extensions for Oracle applications

Act as a liaison between business users and other technical

resources, including ICU IT Infrastructure/Operations team members, and external service providers

Support and enhance Oracle Applications interfaces integrated with

non-Oracle systems including MES

Create functional design, and perform application configuration

Drive test planning and execution

Train site application support teams in Oracle E-Business

Assist end users with day-to-day applications troubleshooting and

end user questions

Participate in 24/7 department on-call program

Work on special projects as assigned

Serve as liaison between technology and business end-users.

Identify, assess, and document business requirements, recommending

business priorities and advising business on options, risks and costs versus benefits of various solutions.

Triage incidents/problems with Procurement systems as they arise (as

Tier II/III support), Problem-solving and analytical abilities to identify and resolve issues within Oracle EBS and either manage or directly perform enhancements/fixes to provide resolution satisfactory to our business partners.

Knowledge & Skills

Able to collaborate with Business leaders and IT, as well as being

able to operate comfortably at all levels of the organization

Excellent documentation skills; methodological experience with

Oracle AIM, Agile-Scrum, and/or similar methodologies

Deep knowledge of manufacturing processes in Oracle E-Business

Suite, preferably in a Federally Regulated Medical Device industry

Good knowledge of incoming, in-process, and customer quality

processes in Oracle E-Business Suite is highly preferred

SQL query knowledge: identify the tables and write basic queries to

support the issues.

Demonstrate proactive business judgment and decision making skills;

past results are indicative of consistently providing sound and effective business decisions

Strong customer service skills

Excellent verbal and written communication skills

Strong analytical and problem solving skills

Excellent collaboration skills and able to work in a team

environment

Able to work quickly and effectively under pressure and to

efficiently handle multiple priorities simultaneously

Minimum Qualifications, Education & Experience

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