IT Operation Manager

NTT America, Inc. • United States, United States • 1d ago

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a IT Operation Manager to join our team in Alexandria, Virginia (US-VA), United States (US).

The Operations Manager is a key leadership role responsible for overseeing the day-to-day operations. This role focuses on ensuring efficient and effective processes, optimizing resource allocation, and driving continuous improvement initiatives to achieve operational excellence and meet business objectives.

Key Responsibilities:

Directs the completion of tasks within estimated timeframes and budget constraints.

Schedules and assign duties to subordinates and subcontractors and ensures assignments are completed as directed.

Enforces work standards and reviews.

Resolves work discrepancies to ensure compliance with contract requirements. Interfaces with the Contractor's Program Manager as well as Government management personnel including, but not limited to, the Contracting Officer and the Contracting Officer's Technical Representative.

Prepares written and oral reports for contractor management and Government representatives.

Provides competent leadership and responsible program direction through successful performance of a variety of detailed, diverse project transitioning elements.

Develop and implement standardized procedures and workflows to enhance efficiency and productivity.

Monitor process performance, gather data, and analyze results to track progress

Oversee the allocation of resources, including personnel, equipment, and materials, to ensure optimal utilization and minimize costs.

Develop and manage operational budgets, track expenses, and identify cost-saving opportunities.

Implement inventory control measures to ensure adequate stock levels while minimizing holding costs.

Generate regular reports on operational performance, including progress towards goals, key metrics, and areas of concern.

Basic Qualifications:

Bachelor's degree

Minimum 10 years of experience managing operations of an enterprise program

Minimum 10 years of experience working with government employees to define performance measures for a help desk/service desk

Minimum 10 years of experience providing exceptional customer service in a federal environment

Minimum 3 years of managerial/leadership experience.

Ability to obtain a Public Trust Clearance

Preferred Qualifications:

Experience managing call center and supporting staff in a high customer satisfaction environment

ITIL v4 Foundation certification

About NTT DATA

NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at us.nttdata.com (http://us.nttdata.com/en)

Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client's needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com, @nttdatafed.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, https://us.nttdata.com/en/contact-us .

NTT DATA endeavors to make https://us.nttdata.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at https://us.nttdata.com/en/contact-us . This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here (http://us.nttdata.com/en/compliance#eeos) . If you'd like more information on your EEO rights under the law, please click here (http://us.nttdata.com/en/compliance#know-your-rights) . For Pay Transparency information, please click here (http://us.nttdata.com/en/compliance#ppnp) .

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