Job Summary:
JOB DESCRIPTION - Finance Administrator II - Error Resolution
Location: Beverly Hills, CA
Division: US Ticketing Operations - Settlement
Line Manager: Sr Director, Contract Management
Contract Terms: Permanent, Full Time
THE TEAM
As part of the Ticketmaster Contract Management team, the Ticketmaster North America Settlement team is a diverse group of professionals to serve as the trusted source of payment and required reporting for Ticketmaster's client. Our main responsibility is to deliver accurate, reliable, and timely revenue share calculations for Ticketmaster client contracts located in the United States and Canada. Our team is also dedicated to providing excellent support to all stakeholders, both internal and external, and we are committed to meeting the challenges that come with the evolving business, regulatory and compliance landscape in which we operate.
THE JOB
We are seeking an organized Finance Administrator to join our team. This role is critical in supporting the accuracy of events related financial and service charge discrepancies. You will work closely with the contract build team, and client support team to ensure that contract agreements are accurately entered into our SAP system. You will be responsible for validating that programmed events on the Ticketmaster host ticketing system reflect the appropriate financial terms. When exceptions arise and are required, you will coordinate with Client Development and Finance Directors to obtain the necessary approvals. The ideal candidate excels in a fast-paced, deadline-driven environment and communicates effectively across cross-functional teams, including Finance, Operations, and Event Management
WHAT YOU WILL BE DOING
Investigate and resolve discrepancies in service charge calculations for live events
Validate that event builds in the Ticketmaster host system reflect the correct financial terms in accordance with client contract agreements
Identify root causes of service charge and event error and implement corrective actions in coordination with relevant departments
Manage the pending/event error mailboxes to ensure all exceptions are captured and e-mail communication is handled in a timely manner
Collaborate with field client support teams to address event issues and pending cases requiring resolution
Program event error exceptions and coordinate reprocessing requests to re-calculate new terms
Ensure accurate and timely entry of approved financial exceptions based on documented email or internal communications and policy
Daily transaction error clearing, as unresolved issues can lead to delayed and incorrect payments to clients
Obtain required approvals for event exceptions from CDDs and RFD's
Standard work hours: Monday through Friday, 9:00am to 6:00pm
Month -end, holiday shifts may be required, including evenings and weekends
WHAT YOU NEED TO KNOW (or TECHNICAL SKILLS)
Bachelor's degree in finance, accounting, related field
3+ years of professional finance experience in a comparable role required
High attention to detail and the ability to manage multiple priorities in a deadline-driven environment
Ability to work across different time zones and adjust workflow as needed
YOU (BEHAVIORAL SKILLS)
Effective written and verbal communication skills
Problem-solving and proactive attitude
Strong analytical and multi-tasking skills.
Collaborative, professional and trustworthy
Ability to work independently in fast-paced settlings
BENEFITS & PERKS
Through our 'Taking Care of Our Own' program, we provide benefits across six key pillars:
HEALTH: Medical, vision, dental and mental health benefits for you and your family, with access to a health care concierge, and Flexible or Health Savings Accounts (FSA or HSA)
YOURSELF: Free concert tickets, generous paid time off including paid holidays, sick time, and personal days
WEALTH: 401(k) program with company match, stock reimbursement program
FAMILY: New parent programs including caregiver leave, plus fertility, adoption, foster, or surrogacy support
CAREER: Career and skill development programs with School of Live, tuition reimbursement, and student loan repayment
OTHERS: Volunteer time off, crowdfunding match
LIFE AT TICKETMASTER
We are proud to be a part of Live Nation Entertainment, the world's largest live entertainment company.
Our mission at Ticketmaster is to connect people around the world to the live events they love. Ticketmaster is the world's largest ticket marketplace and the global market leader in live event ticketing products and services. Through official partnerships with thousands of venues, artists, sports teams, festivals, performing arts centers and theaters, Ticketmaster processes 550 million tickets per year across 35+ different countries.
We do it all with an intense passion for Live and an inspiring and diverse culture driven by accessible leaders, attentive managers, and enthusiastic teams. If you're passionate about live entertainment like we are, and you want to work at a company dedicated to helping millions of fans experience it, we want to hear from you.
Our work is guided by our values:
Reliability - Fans and clients count on us to power their live event experiences and we rely on each other to make it happen.
Teamwork - While we celebrate individual achievements, we know have more success as a team.
Integrity - We are committed to the highest moral and ethical standards on behalf of the countless partners and stakeholders we represent.
Belonging - We are committed to building a culture in which all people can be their authentic selves, have an equal voice and opportunities to thrive.
EQUAL EMPLOYMENT OPPORTUNITY
We aspire to build teams that reflect and support the fans and artists we serve. Every day we aim to promote environments where everyone can be themselves, contribute fully, and thrive within our company and at our events. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with.
Ticketmaster strongly supports equal employment opportunity for all applicants regardless of age (40 and over), ancestry, color, religious creed (including religious dress and grooming practices), family and medical care leave or the denial of family and medical care leave, mental or physical disability (including HIV and AIDS), marital status, domestic partner status, medical condition (including cancer and genetic characteristics), genetic information, military and veteran status, political affiliation, national origin (including language use restrictions), citizenship, race, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), gender, gender identity, and gender expression, sexual orientation, intersectionality, or any other basis protected by applicable federal, state or local law, rule, ordinance or regulation.
We will consider qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Ordinance, San Francisco Fair Chance Ordinance and the California Fair Chance Act and consistent with other similar and / or applicable laws in other areas.
We also afford equal employment opportunities to qualified individuals with a disability. For this reason, Ticketmaster will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant consistent with its legal obligations to do so, including reasonable accommodations related to pregnancy in accordance with applicable local, state and / or federal law. As part of its commitment to make reasonable accommodations, Ticketmaster also wishes to participate in a timely, good faith, interactive process with a disabled applicant to determine effective reasonable accommodations, if any, which can be made in response to a request for accommodations. Applicants are invited to identify reasonable accommodations that can be made to assist them to perform the essential functions of the position they seek. Any applicant who requires an accommodation in order to perform the essential functions of the job should contact a Human Resources Representative to request the opportunity to participate in a timely interactive process. Ticketmaster will also provide reasonable religious accommodations on a case-by-case basis.
HIRING PRACTICESThe preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.
Ticketmaster recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner. Ticketmaster may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, internet recruiting, job fairs, college recruiting and search firms.
The expected compensation for this position is:
$28.85 USD - $36.06 USD Hourly
** Pay is based on a number of factors including market location, qualifications, skills, and experience.
