Customer Service Representative

Robert Half • Torrance, CA • 5h ago

Description We are looking for a dedicated and detail-oriented Customer Service Representative to join our team on a contract basis in Torrance, California. This role is integral to maintaining smooth customer interactions and ensuring the efficient management of printing projects from initial request to final delivery. The ideal candidate will bring a strong background in customer service within the printing or graphic arts industry and thrive in a fast-paced, deadline-driven environment.

Responsibilities:

Accurately gather and document print job specifications, entering orders into the production system with precision.

Provide clear and concise communication to clients regarding turnaround times, pricing, and available printing options.

Collaborate with design and production teams to ensure client expectations are met throughout the process.

Monitor and track the progress of print jobs, offering timely updates and addressing any delays or issues.

Resolve customer inquiries and complaints promptly, ensuring a positive resolution.

Prepare packages for shipment, coordinating logistics to ensure timely delivery, and managing local pickups.

Process invoices accurately based on completed jobs, addressing any billing questions or discrepancies.

Monitor and maintain inventory levels for office and production supplies, placing orders as needed to support operations. Requirements - At least 2 years of experience in a customer service or production coordination role, ideally within the printing or graphic arts industry.

Strong understanding of printing terminology, materials, and processes.

Exceptional organizational and multitasking abilities.

Clear and effective verbal and written communication skills.

Proficiency in Microsoft Office; experience with print management systems is a plus.

Ability to excel in a fast-paced, deadline-driven work environment.

Detail-oriented mindset with a focus on delivering excellent customer service. TalentMatch®

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

Robert Half will consider for employment qualified applicants with arrest or conviction records in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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