GCI's Wholesale Major Account Manager will develop and employ account management of Wholesale and Carrier accounts in support of department EBITDA, revenue, market share, customer acquisition, and retention goals with guidance to support GCI's strategic and financial goals. Position will manage wireless and wireline accounts and support large accounts managed by Account Directors.
Develop and implement formal sales and business plans with established goals.
Assist in problem solving, planning, strategy, and business evaluation of opportunities.
Develop pricing and proposals and actively participate in contract negotiations.
Focus on managing the customer relationship and specifically for wholesale accounts, as both a customer of GCI and a provider of service to GCI.
Provide inside and outside sales and direct account activities, depending on the needs of the assigned accounts.
Maintain the highest level of internal and external communications and adhere to all Company policies and business practices including GCI's Declaration of Principles and Basic Principles of a Collaborative Workplace.
Customers include current accounts in the wireless carrier, wholesale including integrated communications companies based in Alaska, the Lower 48, and other geographic areas.
ESSENTIAL DUTIES AND RESPONSIBILITIES AT ALL LEVELS:
Account Management
Manage relationships with customers in line with departmental strategic plans.
Assist in identifying, problem solving, planning, strategy, and business evaluation of opportunities individually as account manager and in support of large accounts with Account Director.
Account Plans
Creation, revision, and implementation of annual and ongoing account plans.
Account Support
Ensure successful implementation and management of products and services to accounts. Provide account support for large accounts.
Proposal Development and Response
Under the direction of the Director, Wholesale Business, engage in proposal development and review in line with departmental guidelines.
Support internal pricing development and product messaging to customers.
Contract and Compliance
Assist with customer contracts including review, internal and external performance of obligations and negotiation.
Ensure compliance within all internal and external obligations.
COMPETENCIES:
ACCOUNTABILITY- Takes ownership for actions, decisions, and results; openly accepts feedback and demonstrates a willingness to improve.
BASIC PRINCIPLES - Interacts with people in a way that builds mutual trust, confidence, and respect; adheres to GCI's Code of Conduct for Employees - the Basic Principles.
COLLABORATION - Works effectively with others to accomplish common goals and objectives; maintains positive relationships even under difficult circumstances.
Ability to interface with other units within the company.
COMMUNICATION- Conveys thoughts and expresses ideas appropriately and professionally.
Excellent verbal and written communication required.
Must be able to articulate information in presentation format in front of internal and external customers.
Must have the ability to develop effective presentations and public speaking.
COMPLIANCE - Follows internal controls; protects confidential information; abides by GCI's Code of Business Conduct & Ethics.
CUSTOMER FOCUS - Demonstrates commitment to service excellence; gives high priority to customer satisfaction.
Experience required in maintaining relationships with decision makers and leading customer service aspects of customer relationships including coordination and interface with operational teams.
RELIABILITY - Consistently follows through on assigned tasks as expected; demonstrates timely attendance at meetings, training, and other work obligations.
RESULTS - Uses a combination of job knowledge, initiative, sound decision making, innovation, adaptability, and problem solving.
Demonstrated ability to analyze problems and situations leading to optimal solutions.
Excellent analytical, customer service, sales, organization, computer, and office skills
Proven experience with telecommunications products and services.
Demonstrated experience in managing successful sales relationships and account management initiatives.
Must have proven experience in developing and presenting business cases and or customer proposals to internal and external audiences including pricing.
Must have the ability to create and implement account plans.
Excellent time management skills including prioritization and coordination between multiple internal and external groups.
SAFETY & SECURITY - Supports a safe work environment by following all workplace safety rules and guidelines; complies with applicable Security policies and procedures.
Proficient computer skills and MS Office knowledge (e.g., Outlook, Teams, Word, Excel) to complete job duties effectively.
Additional Job Requirements:
This is an advanced level position requiring the ability to perform highly complex and diverse duties under deadlines and operating constraints. Must have advanced knowledge and expertise in responsibility and company policies/procedures. Must be able to provide functional leadership.
Minimum Qualifications:
Required: *A combination of relevant work experience and/or education sufficient to perform the duties of the job may substitute to meet the total years required on a year-for-year basis
High School diploma or equivalent.
Bachelor's degree in marketing, business, economics, or similar emphasis. *
Minimum of ten (10) years of experience in sales, marketing, technical/product management role, account management, business planning such as sales, marketing and/or operations, and developing pricing and contract negotiation. *
Preferred:
Experience in reciprocal sell/buy relationships.
Telecommunications experience.
Other telecom industry or job specific certifications.
DRIVING REQUIREMENTS:
This position requires driving a company-owned vehicle, company provided vehicle, or a personal vehicle on behalf of the company. Must possess and maintain a valid driver's license, proof of insurance, a satisfactory driving record, and successfully complete Defensive Driving course.
PHYSICAL REQUIREMENTS and WORKING CONDITIONS:
Work is primarily sedentary, requiring daily routine computer usage.
Ability to work shifts as assigned, work in standard office/home office setting, and operate standard office equipment.
Ability to accurately communicate information and ideas to others effectively.
Physical agility and effort sufficient to perform job duties safely and effectively.
Ability to make valid judgments and decisions.
Ability to work non-standard hours to meet deadlines, including additional time on weekends, holidays, before or after normal work hours when necessary.
Must work well in a team environment and be able to work with a diverse group of people and customers.
Regular interaction on a strategic level with peers, senior management, and interdisciplinary teams, including current, new and/or angry customers, vendors, or employees.
Regular travel within Alaska and the Lower 48 states required.
Virtual workers must comply with remote work policies and agreement.
The company and its subsidiaries operate in a 24/7 environment providing critical services to Alaskans and may need to respond to public health and safety matters or other business emergencies. Due to business needs employees may be contacted outside of the core business hours to respond to the immediate emergency. As such, you will be requested to provide emergency after hours contact numbers, to include your home and cell phone numbers if you have those services.
Culture, Engagement, and Connection: At GCI, we foster an environment where the unique perspectives of our employees, customers, and fellow Alaskans are celebrated. We add value to our community by nurturing and empowering each member of our workforce, ensuring equal opportunities for every Trailblazer.
EEO: GCI is an equal opportunity employer. Qualified applicants are considered for employment without regard to race, color, religion, national origin, age, sex, sexual orientation, gender identity, marital status, mental or physical disability, veteran status, or any other status or classification protected under applicable state or federal law.
DISCLAIMER: The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.
All employees of GCI work in support of the GCI Mission Statement and Declaration of Principles which are located on the GCI Career page and Employee portal.
