Customer Service Representative I

PARTNERS IN DIVERSITY, INC. • Costa Mesa, CA • 5h ago

The Customer Service Representative I (CSR I) is responsible for handling customer inquiries into the Service Center. This may include phone and email response, walk-in center customer service, inbound call customer service and inbound mail response. CSR may be reassigned on a long term or temporary basis to other shifts or other schedules to balance manpower or meet the needs of the company.

DUTIES AND RESPONSIBILITIESinclude some or all of the following. Supervisor may assign other duties as needed.

Serve as the first point of public contact for all customer service issues

Promote positive customer relations with customers and coworkers

Respond to calls from the public and provide general information and service

Maintain a thorough knowledge and understanding of the customer service center and operations to assist customers and resolve problems

Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution

Quickly and accurately identify and assess individual needs, as well as take the appropriate action steps to satisfy those needs

Maintain customer records by updating account information.

Process requests for new customer accounts

Open cases for unsolved customer inquiries

Process customer disputes

Process the closing of customer accounts and initiate refunds when required

Perform updates to toll violations, violation payments, customer payments or accounts to keep demographics, vehicle, and credit card information current

Consistently meet established productivity, schedule adherence, and quality standards.

Communicate effectively with a variety of people across various levels both within and outside the organization.

Make positive suggestions on improving and streamlining workflow processes and enhancing profitability

Develop a strong teamwork ethic

Follow communication procedures, guidelines, and policies

Provide face-to-face customer service with walk-in center customers when required

Respond to customer emails from the customer service email inbox to answer questions and provide assistance when required

[]{fr-original-="" style="font-size: 18px; font-family: 'Times New Roman', Times, serif, -we

Go to Apply

Product Manager, Marketing (Med Device)

BD (Becton, Dickinson and Company) • Irvine, CA • 3h ago

Management & Administrative

Job Description Summary Job Description We are the makers of possible BD is one of the largest global medical technology companies in the world. Advancing the world of health is our Purpose, and it's no small feat. It ta...

3h ago

Go to Apply

Supply Chain/Supply Management Intern - Summer 2026

Medtronic • Irvine, CA • 4h ago

Management & Administrative

We anticipate the application window for this opening will close on - 13 Oct 2025 At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all....

4h ago

Go to Apply

Field Service Engineer

ATS Automation • Irvine, CA • 5h ago

Management & Administrative

ATS Company: ATS Corporation Requisition ID: 15402 Location: Irvine, CA, US, 92606 Date: Aug 1, 2025 Field Service Engineer Job Description BioDot Inc. is recognized as a world leader in the supply of diagnostic manufact...

5h ago

Go to Apply

Administrative Assistant

Providence • Fullerton, CA • 6h ago

Management & Administrative

Description Performs a broad range of administrative duties focusing on the Call Center, Food & Nutrition Services, Engineering, Environmental Services, PBX and Construction Administration department. Performs shared...

6h ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.