Account Manager

KPH Healthcare Services, Inc. • United States, United States • 6h ago

Overview

Scope of Responsibilities : Works under general supervision to see that the needs of ProAct clients and members are met. Build and maintain relationships with clients, brokers and consultants to maintain and grow ProAct's book of business. Relies on experience and judgment to plan and accomplish required tasks and goals.

Travel: Travel required; some overnight travel required.

Job Summary: As the primary point of contact for ProAct clients, the Account Manager is responsible for building relationships with new clients and coordinating internal parties and external vendors to meet and exceed client expectations. The Account Manager will work with operations to ensure proper execution in providing clients and members the best possible service and support. Regular onsite meetings with clients will be held to provide clients with information on their prescription plan and deliver recommendations for cost containment and continuous improvement.

Responsibilities

Job Duties:

Establish and maintain strong client and business partner relationships

Champion the customer/client at all levels internally

Adaptable to support incoming new sales

Identify needs and requirements to promote Pro Act's solutions and achieve mutual satisfaction

Conduct reviews with existing business on a regular basis to provide insight into their prescription benefit, trends, and costs

Respond to clients' questions and ensure their problems are resolved

Assist in the implementation stages of new clients, including employee orientation meetings

Assist in the sales process to outline ProAct's value proposition as it relates to our service offering

Responsible for production of employee communication materials

Responsible for the management of the renewal process of existing clients

Assist in planning and implementing client educational forums and special events

Attend on-site client service meetings, employee orientation meetings and health fairs

Oversee contract administration

Coordinate attendance and exhibits for trade shows, health fairs and all other special events

Responsible for completing all mandatory and regulatory training programs

Perform other duties as assigned

Qualifications

Experience:

Preferred: 3-5 years' previous experience in Account Management, Client Service, or similar customer service-related field.

Special Conditions of Employment:

Drug test

Initial and continuous exclusion and sanction/disciplinary monitoring

Any and all additional eligibility requirements based on the specific position

Required Training:

HIPAA Privacy & Security Course

Fraud, Waste and Abuse Course

Job Skill Requirements:

Business to business experience required

Superior communication skills, both verbal and written

Superior organizational skills

Ability to multi-task and prioritize

Coordinate and lead others in process improvement and change

Flexibility and ability to work under and meet deadlines

Educational Requirements:

Minimum: Associates Degree in business administration, management, marketing or similar field

Preferred: Bachelors Degree in business administration, management, marketing or similar field

Management Skills Required:

Client/Customer Service: Must provide timely and accurate responses to all business associates and clients

Planning: Must develop effective plans, objectives and goals that achieve desired results in a timely manner

Organization: Must organize work in a systematic way, establish clear lines of responsibility, and delegate effectively

Communication: Must write and speak clearly and effectively at all levels, listen and be attentive to others

Decision Making: Gather, analyze data and make and/or implement effective decisions in a timely manner

Technology: Must use technology to its fullest potential to achieve department and corporate goals

Leadership Skills Required :

Leadership: Gains acceptance of ideas and accomplishes goals through subordinates, peers and teams

Personnel Development: Selects, trains, coaches and develops associates and teams for peak performance

Teamwork: Must strengthen team performance by sharing information, establishing guidelines and celebrating success

Empowerment: Demonstrates positive and active ownership of one's responsibilities and fosters the same in others

Employee Relations: Provides and solicits constructive feedback, evaluates performance and takes corrective action

Behavioral Traits :

Intuitive/Open minded: Must be able to see opportunities, develop and implement creative solutions to complex problems

Achievement Drive: Driven to achieve goals, objectives and results. Fosters a culture of continuous improvement

Positive/Supportive: Inspires and shows faith in others, builds a positive and supportive work environment

Flexibility: Ability to adapt to changing business needs. To balance multiple priorities and deliver under pressure

Connect With Us! (https://kphcareers-kphhealthcareservices.icims.com/jobs/14527/account-manager/job?mode=apply&apply=yes&in_iframe=1&hashed=-336031866)

Posted Date 3 hours ago (8/1/2025 3:34 PM)

Requisition ID 2025-14527

of Openings 1

Category Administrative/Clerical

Similar Jobs

Port Operations Manager

Amentum • Frankfort, KY • 15min ago

Management & Administrative

This opportunity is contingent on contract award. Port Operations Manager Overseeing all port operations including loading and unloading of cargo, vessel traffic, and storage operations Ensuring that all operations compl...

15min ago

Go to Apply

Port Operations Manager

Amentum • Boston, MA • 15min ago

Management & Administrative

15min ago

Go to Apply

Port Operations Manager

Amentum • Honolulu, HI • 15min ago

Management & Administrative

15min ago

Go to Apply

Port Operations Manager

Amentum • Des Moines, IA • 15min ago

Management & Administrative

15min ago

Go to Apply

Port Operations Manager

Amentum • Montgomery, AL • 16min ago

Management & Administrative

16min ago

Go to Apply

Facilities Operations Manager

Defense Logistics Agency • Pennsylvania, Pennsylvania • 16min ago

Management & Administrative

Summary See below for important information regarding this job. Responsibilities Serving as the Installation Maintenance, Operations Officer, and principle adviser to the Installation Site Director, Commander, tenants, s...

16min ago

Go to Apply

Port Operations Manager

Amentum • Denver, CO • 16min ago

Management & Administrative

16min ago

Go to Apply

Port Operations Manager

Amentum • Hartford, CT • 16min ago

Management & Administrative

16min ago

Go to Apply

Port Operations Manager

Amentum • Concord, NH • 16min ago

Management & Administrative

16min ago

Go to Apply

Sr. Operations Manager

Amazon • Moreno Valley, CA • 16min ago

Management & Administrative

Description Our Sr. Operations Managers responsible for all budgetary, people development and operations objectives. The Sr. Operations Managers is responsible for all aspects of operation or functions at the site. Addit...

16min ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.