Be yourself at Protolabs Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. We are an equal opportunity employer, and we are committed to building a diverse team that feels they are valued in the workplace. So do you feel you do not meet every single requirement but still intrigued? We encourage you to still apply! You can help make our company even better. We do not discriminate based on race, color, national origin, sexual orientation, gender, age, mental or physical ability, or any way you represent yourself. We strongly believe diversity makes for more successful teams. Why Protolabs? We are the leaders in digital manufacturing. We hire doers, makers, and creative thinkers who tackle our roles with an entrepreneurial spirit. Our culture is centered around meaningful work that brings new and innovative products to market at unprecedented speeds. We are a diverse team that comes from all walks of life and take pride in our team who is smart, genuine, humble, and passionate about what we do. It's our people who fuel our creativity and make our culture feel like home. Join our team as a Strategic Account Manager! This is a hybrid role being onsite in Maple Plain, MN on Tuesday, Wednesday, and Thursday. A Strategic Account Manager (SAM) is responsible for managing one to three Top 50 enterprise customers. The primary responsibility of this role is to meet and exceed the annual bookings quotas as established by the company, ensuring that all strategic initiatives and customer engagements align with this critical objective. The SAM is dedicated to driving Protolabs' growth by bringing highly vetted programs that push Protolabs to expand our offerings and capabilities to develop, support, and grow our largest revenue producing customers. As one of Protolabs' top revenue generating salespeople, the SAM is expected to make a significant impact on our customers' businesses by providing innovative solutions that enhance efficiency and profitability for mutual benefit of both the customer and Protolabs. The SAM is considered a trusted advisor to the customer and a consultative manufacturing advisor, whom customers rely on by delivering unparalleled solutions at unprecedented speeds. Duties and Responsibilities: Develops multi-year strategy for the account's organization through business plans, reviews and other customer strategy meetings with senior leadership. Creates an account budget and strategic account plan that will guide the direction of the account over a 2-3-year horizon. Aligns with customer KPI's and utilizes Protolabs business analytics (technology, SFDC, DOMO, best practices, etc.) for the customer at the whole organizational level. Anticipates the customer's needs to provide solutions and penetrate the account. Sells across all service lines and aligns the customer to Protolabs full product life cycle capabilities to create competitive advantage. Introduces innovative, strategic manufacturing ideas across product life cycles for co-creating competitive advantage for the customer. Creates andPursues individual development. Provides input and guidance for other team members for the purposes of succession planning and ensuring appropriate resources for account. Identifies key customer contacts at multiple levels across multiple departments including corporate senior executive leadership, champions and coaches. Leads and leverages necessary internal resources. Clearly defines and communicates responsibilities for account team and organizes multiple internal functions. Accountable for operational results and connected to operational excellence but spends minimal time on day-to-day account operations or on account administration. Aligns Protolabs to the account's entire organization which may touch multiple services, locations, product life cycle, and geographies. Primarily focused on growth and strategy of between 1 to maximum 3 accounts as a trustedadvisor to the customer. Involved in strategic direction and decisions of account. Creates a world class experience to contacts who engage with Protolabs for the first time. Perform other related duties as assigned. What It Takes: Bachelor's degree in business or related field or equivalent education and/or experience 8+ years of experience managing large enterprise complex B2B accounts, preferably working with Fortune 500 customers. Demonstrated ability to develop and drive enterprise level programs and agreements with strategic customers that significantly grow sustainable business partnerships. Fluent in how to proactively grow customer relationships across business units, locations, and personas to develop multiple coaches and champions as part of strategic business, partnership and growth plans. Understands all of Protolabs' service lines and exemplifies what good looks like in introducing our products to all levels in a customer's organization. Skilled at co-creating innovative value with customers and knows how to effectively negotiate to bring win-win solutions for mutual benefit. Deep understanding of customer value propositions and consistently articulates how Protolabs' solutions can improve their customer's corporate initiatives and business objectives. Strong culture champion that elevates accountability of others and embodies Protolabs values: We are one team. We are kind. We are makers. We win or we learn. We take ownership. Proactively builds strong internal relationships across Protolabs' ecosystems with identified partners in the cross- functional team. Identifies, develops and executes new strategic business programs and capabilities in partnership with strategic customers to drive long term growth both with their own customers as well as assist others within same customer vertical where appropriate. Mastery of the sales process and techniques such as strategic planning, and company products/ services with a proven track record of over-achievement Consistent ability to proactively source leads and identify new business opportunities and maintain a robust pipeline. Excellent presentation and communication skills, both verbal and written at all levels inside and outside the organization. Proficient problem solving and negotiation skills for project requirements, customer documentation conversations, and difficult financial conversations. Technical aptitude for engaging in high-level conversations related to manufacturing and engineering, beyond the aptitude of Protolabs current offerings. Demonstrates a growth... For full info follow application link. All Proto Labs facilities in the United States are ITAR-compliant operations. Due to ITAR regulations, Proto Labs is only able to employ U.S. Citizens, lawful permanent residents (green card holders) or foreign nationals granted refugee or asylee status. Individuals with temporary visas (e.g. E, F-1, H-1, H-2, L, B, J, TN or OPT) are not eligible for hire. Proto Labs, Inc. is an Affirmative Action / Equal Opportunity Employer Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor s legal duty to furnish information.
