Overview
Job Description
The Business Support Associate is responsible for providing timely and value-adding customer service to our customers including, but not limited to candidates, contract employees, clients and internal partners. This is a customer-facing role that will require ongoing support of customer interactions, problem resolution, and maintaining general office operations, via telephone, email, and in-person.
Responsibilities
Support candidate onboarding process; including I-9 form review, completion, and validating proper documentation, providing assistance with pre-employment paperwork completion, and distributing PPE/ other assets as needed
Manage consultant compliance with key E-Verify requirements (e.g. expired documents, expired compliance) and certification requirements
Serve as contact for consultant questions, and facilitate communication to the center through ACT and Cases to help resolve onboarding, payroll and invoicing issues with a goal of ensuring customer satisfaction and timely resolution
Partner with the appropriate parties to update consultant records for address updates, direct deposit changes, etc.
Direct unemployment filing questions and workers compensation inquiries to the proper teams for resolution
Support client onboarding process; including driving AT&E utilization
Provide outstanding front office customer service (telephone and reception area)
In partnership with Business Support Supervisor, manage internal payroll process and setting up equipment/desks for internal new hires for local operation
In partnership with Business Support Supervisor, manage office purchasing (P-card reconciliation) and vendor management (copier maintenance, kitchen appliance service, etc.)
Order, maintain and organize all office supplies, manage mailing and shipments, and file and maintain office paperwork and office directory
Provide education and accountability to local field producers on vital processes, including timely start and termination submissions
Qualifications
Associates degree with 1+ year(s) of experience in customer service or 2+ year(s) of applicable experience in customer service
Ability to prioritize, organize, and problem solve to achieve expected deadlines
Capability of working in a team-oriented environment and deliver/receive feedback in real time
Excellent written/oral communication and interpersonal skills
Ability to build strong partnerships with all internal customers, both locally and in our corporate locations
Integrity and ability to maintain confidentiality while adhering to HR and company policies
Ability to tackle complex issues and develop innovative, practical solutions
Action and detail oriented; able to prioritize while handling multiple tasks
Per Pay Transparency Acts:
The base salary for this position is $42,000 + bonus potential of up to $4,000 per year.
Benefits are subject to change and may be subject to specific elections, plan, or program terms. This role is eligible for the following:
Medical, dental & vision
401(k)/Roth
Insurance (Basic/Supplemental Life & AD&D)
Short and long-term disability
Health & Dependent Care Spending Accounts (HSA & DCFSA)
Transportation benefits
Employee Assistance Program
Tuition Assistance
Time Off/Leave (PTO, Primary Caregiver/Parental Leave)
About Actalent
With global headquarters outside of Baltimore, MD, Actalent has an existing network of almost 30,000 engineering and sciences consultants and more than 4,500 clients across the U.S., Canada, Asia, and Europe, including many of the Fortune 500. We give clients access to specialized experts that drive scale, innovation, and speed to market, supporting engineering and science initiatives that advance how companies serve the world.
Our Aston Carter brand provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies.
Our Culture
Actalent is an equal opportunity employer. We are committed to creating and fostering an inclusive environment for all employees. We encourage all employees to bring their most authentic selves to work. To achieve these goals, we offer a range of community groups and service opportunities for all employees.
Allegis Group Foundation
The Allegis Group Foundation is a central part of our commitment to giving back to the communities in which we work and live. Did you know that the Allegis Group Foundation can accelerate your efforts to create meaningful change in our communities? Incorporated in 2000, this philanthropic arm of our business awards direct grants to nonprofit organizations and provides additional financial support through our Employee/Office Match Program.
We form strategic alliances with national organizations for the contributions they make to the communities we serve, their ability to help our organization make an impact in the marketplace, and the development offerings they have for our internal employees and consultants.
Check out our Instagram and LinkedIn to see what it's like to be part of our team: instagram.com/weareactalent | https://www.linkedin.com/company/actalentservices (https://www.linkedin.com/company/actalentservices/mycompany/verification/)
actalentinternal #LI-Onsite
Telecommute
No
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At Actalent - we are the bridge connecting talented people to what is possible. The Actalent experience is one of high standards for professional and personal growth, integrity, and inclusivity. We encourage our teams to bring their best to work every day in terms of caring, competitive spirit, and character. Our people lead by example and work with purpose and pride. By committing to fostering an inclusive, safe environment, everyone can be their authentic selves. People to Possible.
Our objective is to drive exceptional growth and increased opportunity for our consultants, clients and our colleagues. How we ACT makes a difference and our culture embodies our core values.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, call 888-237-6835 or ActalentAccommodation@actalentservices.com for other accommodation options. However, if you have questions about this position, please contact the Recruiter located at the bottom of the job posting. The Recruiter is the sole point of contact for questions about this position.
Job ID 2025-12618
Category Human Resources
Min USD $42,000.00/Yr.
Location : Location US-MD-Columbia
Type Regular Full-Time
Telecommute No
