The Apps Sup Tech Lead Analyst is a strategic professional who stays abreast of developments within own field and contributes to directional strategy by considering their application in own job and the business. Recognized technical authority for an area within the business. Requires basic commercial awareness. There are typically multiple people within the business that provide the same level of subject matter expertise. Developed communication and diplomacy skills are required in order to guide, influence and convince others, in particular colleagues in other areas and occasional external customers. Significant impact on the area through complex deliverables. Provides advice and counsel related to the technology or operations of the business. Work impacts an entire area, which eventually affects the overall performance and effectiveness of the sub-function/job family.
Responsibilities:
The Apps Support Tech Lead Analyst is responsable to partner with multiple technology teams to ensure appropriate integration of functions to meet goals; identify and define necessary system enhancements; analyze existing system logic, identify problems; and recommend and implements solutions.
Provides expertise in area and an advanced level of understanding of the principles of apps support.
Formulates and defines systems scope and objectives for complex, high impact application enhancements and problem resolution through in-depth analysis and evaluation of complex business processes, systems and industry standards; documents requirements.
Partners with multiple technology areas and management teams to ensure appropriate integration of functions to meet goals.
Works closely with Product Owners, Business Analysts and Systems Analysts to determine and document Systems impacts and support requirements
Considers the implications of the application of technology to the current environment.
Identifies risks, vulnerabilities and security issues; communicates impact; proposes risk mitigation options.
Acts as advisor or coach to new or lower level analysts; allocates work.
Provides in-depth analysis with interpretive thinking to define problems and develop innovative solutions.
Directly impacts the business by influencing strategic functional decisions through advice, counsel or provided services.
Persuades and influences others through strong and comprehensive communication and diplomacy skills
Performs other duties and functions as assigned
Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.
Qualifications:
6-10 years experience
Practical problem solving and strategic thinking skills
Demonstrated leadership, interpersonal skills and relationship building skills
Service oriented attitude
Ability to work in a fast-paced environment
Experience working or leading requirement gathering efforts for multiple large development projects at one-time
Proficient using basic technical tools and systems
Good interpersonal and communication skills
Education:
Bachelor's/University degree, Master's degree preferred
Mine and analyze large sets of data related to system performance, availability, and reliability, focusing on Golden Signals, Service Mapping, and Business Transactions.
Identify gaps and opportunities for improvement in system reliability and performance using data-driven insights, applying trend analysis and forecasting techniques.
Leverage data to develop strategic roadmaps for improving SRE practices and automation, with a focus on toil reduction.
Define and deploy key SRE metrics (SLIs, SLOs, error budgets) for measuring process improvement and system reliability.
Institute feedback models and automated alerting systems to enable continuous process improvement and proactive incident management.
Conduct research, perform chaos engineering experiments, and publish artifacts to drive simplification and automation of SRE processes.
Review / Author operational procedures related to SRE best practices and incident response, incorporating service level concepts (SLI, SLO, SLA, Error Budget).
Distill complex technical information into executive-level narratives to communicate SRE performance and initiatives.
Establish foundational and execution work streams for process improvement and automation initiatives within the SRE domain, focusing on cloud-native applications, Docker builds, Kubernetes, Helm, Terraform, and Load Balancing Architecture.
Partner with Domain, Technical architecture, and SRE teams to drive efficiency and reliability.
Develop and maintain dashboards and reporting to provide visibility into system health and performance using observability stacks (e.g., Grafana, ELK).
Participate in on-call rotation and incident response activities as needed, managing production environments.
Additional Qualifications:
Strong understanding of SRE Fundamentals: Service Levels Concepts (SLI, SLO, SLA, Error Budget), Toil reduction, Automation, Observability primers, Chaos Engineering, and Production Management.
Solid understanding of Observability Fundamentals: Golden Signals, Service Mapping, Business Transactions, Metrics-Logs correlations, Forecasting, and Trend analysis.
Knowledge and experience of a variety of exploratory data analysis, predictive modelling, anomaly detection techniques, and their real-world advantages/drawbacks, particularly in the @context of SRE.
Experience using statistical computer languages like Python or Java, and familiarity with Go, Rust, Perl, Javascript, and Typescript.
Machine learning experience for predictive alerting and automated incident mitigation is a plus.
Experience in predictive model a/b testing and training models for SRE use cases.
Experience in complex data extraction techniques and data cleansing methodologies, especially from monitoring and logging systems.
Job Family Group:
Technology
Job Family:
Applications Support
Time Type:
Full time
Primary Location:
Irving Texas United States
Primary Location Full Time Salary Range:
$125,760.00 - $188,640.00
In addition to salary, Citi's offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.
Most Relevant Skills
Please see the requirements listed above.
Other Relevant Skills
For complementary skills, please see above and/or contact the recruiter.
Anticipated Posting Close Date:
Aug 05, 2025
Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.
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View Citi's EEO Policy Statement (https://www.citigroup.com/global/eeo-aa-policy) and the Know Your Rights (https://www.eeoc.gov/sites/default/files/2023-06/22-088\EEOC\KnowYourRights6.12ScreenRdr.pdf) poster.
Citi is an equal opportunity and affirmative action employer.
Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.
