Customer Service Representative

Aston Carter • Mesa, AZ • 21h ago

Position: Transportation Specialist

Pay: $21 - $22

Training: Mon-Fri 8-5pm MST

Hours: Days will vary; 9:00-6:00pm MST, Weekend availability required

Overtime: During Peak (now through mid-January) reps may be required to work mandatory overtime up to 6 day/week totaling 60 hrs/week

Holidays: Must be able/open to working Holidays

Work Environment: Onsite in Tempe, AZ

Contract Duration: 4 Month Contract - High potential to convert after 4 months.

DESCRIPTION

Seeking a highly skilled and motivated Transportation Specialist to assist in the resolution of stakeholder issues of daily freight movements flowing into and out of our North American fulfillment centers and our associated fulfillment network. This is an exciting opportunity to join our team, our transportation partners and ultimately our customers. When network disruptions happen, you'll be at the forefront of helping the network/transportation partners clear those issues and ensure our customers get shipments on time.

An ideal candidate has a background in customer service/call center, transportation, and/or supply chain environments. Additionally, a passion for quickly providing solutions and resolution to challenges by using strong communication, problem solving and organizational skills is a must. Successful candidates will enjoy working in a fast-pace, high-volume environment with a lot of growth opportunity. They will thrive on accountability to themselves, team, carriers/drivers and work schedules!

Key job Responsibilities:

Deliver outstanding carrier and driver experience/solutions, in a contact center environment, through researching, problem-solving, setting appropriate expectations and working within the Transportation network

Work in fast-paced environment, and adhere to schedules: start/stop, and breaks/lunches

Responsibility of detecting potential "failures" in the system regarding the pickup, transport or deliver of customer loads

Will be making outbound calls seeking to understand the potential or current "failure" discovered in the systems

Support workload surges and/or weather-related operations as needed to include working significant overtime during designated high-volume peaks

Use internal systems to gather data from multiple sources to support reporting on a daily, weekly, monthly and quarterly basis (AAP, Reach, Decisiv, FMC & YMS)

Work with cross-functional teams. Use analytical skills to drive data-driven decision and effectively communicate insights to others across Transportation Operations Management (TOM), Freight Partners (AFP), and Fleet.

Provide support to field teams in driver assignment, load acceptance and driver/equipment availability

BASIC QUALIFICATIONS

Call Center Background (Inbound or outbound)

Call control is main skill, focus on details/facts to get to resolution

Looking for Sympathy vs Empathy; must be able to get past emotions and solve the problem

Tech Savvy (1+ years of working with computers and Microsoft Office (including Outlook, Word, and Excel) experience)

Work 40 hours/week, and overtime as required

Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays

PREFERRED QUALIFICATIONS

1+ year of call center experience

Collections, insurance, claims, investigations

Ability to problem solve in the moment

Agile- Open to change and enjoys a fast-paced work environment

Performance Metrics:

There will be weekly performance progress reports that will monitor certain performance goals for the department

Utilization and Productivity are key metrics

Call volume 50-60 outbound calls a day 5-7 min long

Once direct, there is an ability to change shifts (4X10s OR M, T-Th, F) (M-F front or back half) based on business need

Growth potential and upward mobility

PTO and Sick time

Benefits

Pay and Benefits

The pay range for this position is $23.00 - $23.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Mesa,AZ.

Application Deadline

This position is anticipated to close on Aug 13, 2025.

About Aston Carter:

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com (%20astoncarteraccommodation@astoncarter.com) for other accommodation options.

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