IT Coordinator

ASM Global • Louisville, KY • 1d ago

KFC YUM! CENTER operated by ASM Global is a multi-use entertainment venue in Louisville, Kentucky. The KFC Yum! Center offers a variety of world class events including concerts, family shows, sporting events and other special events, while providing a clean and safe environment and guaranteeing the ideal entertainment guest experience and satisfaction.

ASM Global houses offices on five continents, the company uses its global network of venues, portfolio of powerful sports and music brands, ticketing and content distribution platforms and its integrated entertainment districts to deliver the most creative and innovative live sports and entertainment experiences that inspire athletes, teams, artists and fans.

Position Summary:

The IT Coordinator, core function is to assist with on-site technical IT support for KFC Yum! Center. Such responsibilities will include assisting with the support and maintenance of network infrastructure, computer hardware and software, upkeep of system documentation, daily problem resolution, as well as acting as an escalation point for users in problem resolution relating to general hardware, software, and communication issues relayed through the ASM IT Help Desk, or by direct contact from the user base. This position will also be responsible for fulfilling the needs of the events occurring at the arena including working events as scheduled.

Essential Functions:

Respond promptly to customer support issues by identifying hardware / software problems and facilitating resolutions to ensure minimal downtime.

Provide on site dedicated IT support to all events at KFC Yum! Center.

Accurate trouble ticket creation and documentation within Altiris Service Desk.

Maintain clear communication with ASM Corporate IT to ensure the understanding and compliance with ASM standard practices.

Reduce response time for IT issues through proactive onsite monitoring and immediate assistance.

Assist with network and telecom needs for local staff, and events to include patching/extending circuits and ports, pulling wire, punch downs, cross connects and phone placement.

Troubleshoot wireless, LAN, and WAN issues under ASM Network team supervision.

Protect ASM interests by validating user requests on hardware and software.

Collaborate with ASM Corporate IT on projects.

Assist with ASM owned and supported mobile devices.

Assist with desktop antivirus protection and control measures.

Required Qualifications (Job Knowledge, Skills, and Education):

A minimum education level of: Bachelor of Arts/Sciences Degree (4-year)

Area of Study: Information Technology Systems

Years of related work experience: 1-2

Minimum of 1 year of experience in a technical position with primary responsibilities supporting users in a Microsoft environment, including Office 365, Windows 10/11.

Minimum of 1 years of experience in a technical position in a facility with standard network and server protocols: TCP/IP, DNS, DHCP

Minimum of 1 years of experience with business applications, with experience in report writing, creating user documentation and/or specifications, etc. Minimum 1 years of experience in network and telecom operational support to include MACs, structured cabling, patching, and cross connecting (110 and 66 blocks).

Previous Customer Support Management, Self-motivated and able to work independently

Strong working knowledge of Cisco network devices, Ability to perform VLAN switching and switchport activation, Ability to perform basic Unity Connection changes such as resetting voicemail passwords, Ability to perform basic Call Manager changes such as phone extension changes

Strong knowledge of various mobile handheld devices such as Samsung and iPhone

Strong working experience with Windows desktops and laptops

Strong interpersonal skills for interaction with internal and external staff.

Ability to speak and write clearly and concisely.

Willingness to work different shifts and extended hours as needed, to support scheduled events.

Preferred Qualifications (if applicable):

Knowledge of Wi-Fi spectrums, channels and troubleshooting

Knowledge of Audio systems and IPTV systems

The essential responsibilities of this position are described under the headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.

ASM Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.

Please ensure that you are applying through ASM career site:

For more information, please contact Human Resources at (502) 690-9000.

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