We Put the World on Vacation
Travel + Leisure Co. is the world's leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide.
The Content Manager, Sales Operations is responsible for managing and optimizing the Sales Experience across the customer journey, ensuring content quality, consistency, and alignment across all sales touchpoints. This role serves as a central point of coordination for consumer facing sales content, with oversight of digital and physical assets across multiple channels including Specialist Presenter, Touch Screens, Passport and Onsite Materials. With comprehensive visibility into all customer interactions, the Content Manager plays a critical role in ensuring that every asset reflects current messaging, supports enterprise initiatives, and meets legal and brand standards. This role requires a meticulous, detail-oriented professional who excels at tracking content updates, managing workflows, and driving content accuracy at scale.
This individual will work closely with cross-functional internal business partners including but not limited to: Sales Training, Instructional Design, Marketing, Owner Onboarding, Business Ops, Product and Program Development, Club, Brand, Legal, Corp Comm, and other corporate teams to deliver sales content and required support to Field Sales Teams. This position should demonstrate excellent interpersonal skills as this candidate will need to coordinate various activities and communicate both verbally and in writing with all levels of the organization including Senior Leadership.
Essential Job Functions
Strategy & Planning: (20%)
Create and maintain the Sales & Marketing Deployment Schedule.
Facilitate Sales and Marketing monthly push planning sessions to ensure alignment of goals, deliverables, and timelines.
Identify and collaborate with key stakeholders to gather requirements prior to project intake.
Create agendas and conduct status calls with the Sales Content Committee to review deliverables.
Development & Execution: (30%)
Lead the end-to-end creation and execution of sales content including Specialist Presenter, Touch Screens, Passport and Onsite Materials.
Draft and complete creative briefs, provide annotated markups for asset updates, and develop mocks for new content pieces.
Streamline the Brand and Legal ticket process. (Project Management tool experience a plus)
Manage brand and legal tickets while overseeing internal reviews and feedback loops to ensure quality and timely execution.
Confirm all assets are fully reviewed and approved before go-live, and maintain accurate documentation of approvals.
Ensure all materials reflect accurate information, brand consistency, and usability for the field throughout Marketing, Sales, and Owner Onboarding touchpoints.
Field Observation & Content Optimization: (25%)
Travel to sales centers to observe and assess live sales presentations and in-market content usage.
Conduct regional calls to identify best practices, content gaps, and variations in delivery.
Build relationships with field teams to gather direct feedback and frontline insights.
Manage Content Project Tracker: (15%)
Create, maintain and update a centralized project tracker to monitor status, timelines, ownership, and deliverables.
Track asset development from intake to completion, ensuring proactive communication and accountability.
Partner with sales enablement manager to deliver final assets and align content deployment.
Publication, Communication, and Measurement: (10%)
Communicate upcoming updates with the field via monthly Bolo, Quarterly Emails, and Compass Sales and Marketing Hub.
Partner with Sales Enablement manager to support onboarding and effective use of content in the field.
Monitor content usage and performance metrics to evaluate impact and identify opportunities for improvement.
Travel Requirements
Describe the travel requirements of the job (frequency, distance, and purpose):
Possible moderate travel required up to 25%.
Minimum Requirements and Qualifications
a) Education
Bachelor's degree equivalent experience in project management, business administration, marketing, Communications, Graphic Design or related areas.
b) Training requirements (licenses, programs or certificates)
Project Management, Content Development and/or content development experience preferred.
c) Knowledge and skills
Understanding of the timeshare industry, vacation ownership products, and club structures
Familiarity with the travel industry is a plus
Proven ability to manage multiple projects and tasks simultaneously
Strong organizational skills with keen attention to detail
Ability to prioritize effectively, meet deadlines, and maintain high-quality work under pressure
Proactive with a strong sense of urgency to keep work on track
Strong written and verbal communication skills
Ability to build and maintain relationships across all levels of the organization
Demonstrated ability to work both independently and as part of a team in a diverse and dynamic environment
Strong networking skills and ability to solicit feedback to improve processes and strategies
Flexible and adaptable to changing priorities, products, and programs
Ability to exercise discretion, independent judgment, and critical thinking in decision-making
Motivated, self-driven, and eager to learn and grow professionally
d) Technical Skills
Proficiency in Adobe Creative Suite, Canva and other design programs and video editing tools
Advanced working knowledge of Microsoft Office Suite including PowerPoint, Excel, Visio & Outlook
Comfortable using project management tools
e) Job experience
Minimum of five (5) years of experience in content management, marketing, or managing projects, implementing initiatives OR experience in a leadership role.
Specific knowledge of Travel + Leisure Vacation Ownership products, club rules, and owner needs preferred.
Experience supporting field teams or sales channels is strongly preferred
Demonstrated ability to interact effectively across department lines and with all levels of management preferred.
Unless there is a legal requirement, experience will be accepted for the education requirement.
Complexity
Describe the following:
a) Level of decision-making authority: Moderate
Ability to make decisions based on knowledge of operational area, business needs, policies and procedures and project requirements.
Adjusts and reprioritizes workload as needed to meet demands and deadlines.
Creates and maintains project plans.
Resolves project barriers.
b) Level of autonomy: Moderate
Moderate supervision received and expectation is to be self-sufficient with continuous support on projects with minimal direction required once a project is fully underway.
c) The impact of his/her decision on the organization
High impact on project management and project execution
d) Supervisory responsibility:
This position does not supervise.
Organizational Relationships
Interacts with peers, staff, Supervisors, Managers, Directors, and Senior Management personnel inside and outside his/her business unit to work in tandem with business colleagues to understand problem areas and to design and introduce practical business solutions.
Interacts with external business partners/vendors.
The position reports to Sr. Director of Presenter Program
How You'll Be Rewarded:
We offer a diverse range of comprehensive health and welfare benefits to associates who work 30 or more hours per week to meet your needs and support you throughout your career with us. Travel + Leisure Co. benefits include:
Note: Temporary and/or seasonal associates are ineligible for Paid Time Off.
Medical
Dental
Vision
Flexible spending accounts
Life and accident coverage
Disability
Depending on position, paid time off, parental leave and holidays (speak to your recruiter for additional information)
Wish day paid time to volunteer at an approved organization of your choice
401k with employer match (subject to eligibility requirements, including tenure - speak to your recruiter for additional information)
Legal and identify theft plan
Voluntary income protection benefits
Wellness program (subject to provider availability)
Employee Assistance Program
Where Memories Start with You
Hospitality is at the heart of all we do at Travel + Leisure Co. Here, you'll find an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another. We're always looking ahead to what's next and how we can strengthen our business, its neighboring communities, and the customer experience. Join our global team and build a career where memories start with you.
We are an equal opportunity employer, and all applications will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to MyCareer@travelandleisure.com , including the title and location of the position for which you are applying.
