Please paste the following URL into a browser to view the entire job posting in the CAPPS Career Section: https://capps.taleo.net/careersection/ex/jobdetail.ftl?job=00051386
You may apply to the job directly through the CAPPS Career Section. It is not necessary to apply both through Work In Texas and CAPPS Career Section
APPLICATIONS SHOULD BE COMPLETED ONLINE THROUGH CAPPS RECRUIT AT: https://capps.taleo.net/careersection/ex/jobdetail.ftl?job=00051386
APPLICATIONS SUBMITTED THROUGH WORK IN TEXAS:Applicants may submit applications through Work In Texas (WIT), however, applicants must complete the supplemental questions in CAPPS Recruit to be considered for the position. In order to complete the supplemental questions, please register and/or login to CAPPS Recruit and access your profile. Go to CAPPS Recruit to Sign In (Link: https://capps.taleo.net/careersection/ex/jobsearch.ftl?lang=en)
Your job application must be complete and thorough including responding to all the supplemental questions. Your application must contain complete job histories, which includes job titles, dates of employment, name of employer and a description of duties performed. If this information is not submitted, your application may be rejected because it is incomplete. Resumes do not take the place of this required information.
NOTES TO THE APPLICANT:
TMD State Employees support the Texas Military Department by delivering critical services that enable the agency to meet its strategic goals. Your work will contribute to the support we offer our Texas National Guard members, thereby multiplying their capability to serve at home and abroad as missions dictate. The Texas Military Department provides a benefits package that includes, but is not limited to:
Health insurance benefits (employee premiums are covered at 100%, family premiums at 50%)
Optional Vision, Dental, Life, and Disability insurance at competitive rates
Generous paid vacation, sick leave, and State and Federal holidays
Defined benefit retirement structure known as a cash balance benefit, with a state match equal to 150% of the account balance at retirement and guaranteed earnings of at least 4% annually
Additional voluntary retirement savings programs (Texa$aver 401(k) and 457 programs)
Flexible spending account options for medical and childcare expenses
Potential for modified work schedules including flex, compressed, or telework (position dependent)
Free access to Camp Mabry Museum and historical structures
Robust free training access through Texas Military Departments Web-Based Learning Program
Expansive Employee Assistance Program and complimentary counseling services
Employee Wellness and Physical Fitness Programs
Military membership is not required for this position.
ABOUT US:
Our Agency: The Texas Military Department (TMD) is commanded by The Adjutant General of Texas, the state's senior military official appointed by the governor, and is comprised of the Texas Military Department (State Federal Civilian Employees), the Texas Army National Guard (TXARNG), the Texas Air National Guard (TXANG)andthe Texas State Guard (TXSG).
Our Vision: Americas premier state military organization comprised of professional mission-ready forces, fully engaged with our communities, and relevant through the 21st century.
Our Mission: Provide the Governor and the President with ready forces in support of state and federal authorities at home and abroad.
BRIEF POSITION SUMMARY
Performs advanced (senior-level) customer service work, providing customer service to hotel guests. The ideal candidate will have a passion for hospitality and have excellent guest service skills. Reports to the Lodging Manager, and works under limited supervision, with considerable latitude for the use of initiative and independent judgment.
WORK HOURS:8 hours a day, 40 hours a week, including some weekends/evenings as needed
ESSENTIAL JOB FUNCTIONS AND RESPONSIBILITIES
Greet guests warmly upon arrival andprovide exceptional customer service throughout their stay.
Answer incoming calls, assist with reservations, confirmations, room need requests and questions.
Process payments and maintain accurate records.
Provide guests with appropriate room assignments, room keys, and directions to the rooms upon check-in.
Facilitate guest departures providing accurate statements, collecting payments due, and ensuring guest satisfaction upon check out.
Coordinate with guests and/or other departments to resolve complaints promptly and professionally to ensure guest satisfaction.
Monitor the work of the housekeeping staff, implementing quality control checks and reporting discrepancies.
Communicate with guests, staff and other departments in person, by telephone, email, mail, or online.
Enter information into databases, process letters to customers, and perform other general clerical services.
Receive and review documents for completeness and accuracy.
May help develop administrative or operating procedures and guidelines.
May help evaluate customer service processes and procedures.
May help train new employees.
May act as manager on duty for the hotel and manage front desk shift operations during the Lodging Managers absence.
May be required to perform duty in support of national emergencies, disasters, missions, and other requests to include holidays, evenings, and weekends.
Perform related duties as assigned by the Lodging Manager.
Attend work regularly and observe approved work hours in accordance with agency state employee policies procedures handbook.
Work shifts may include evenings, weekends and holidays
Qualifications: MINIMUM QUALIFICATIONS
EDUCATION
Graduation from a standard senior high school or equivalent is required.
PREFERRED EDUCATION:
College coursework in hospitality management or equivalent is preferred.
EXPERIENCE
Three (3) years of experience in hospitality or hotel guest customer service is required.
Experience using Microsoft Office (such as Outlook, Word, or Excel) is required.
PREFERRED EXPERIENCE:
A minimum of 3 years experience at a hotel front desk is preferred.
A minimum of 1 year of experience at a hotel housekeeping department is preferred.
1 year of experience working with a hotel management computer system is preferred.
REGISTRATION, CERTIFICATION OR LICENSURE:
Valid drivers license is required. *The ability to obtain a Texas Drivers License will be required within first 30 days of employment. A satisfactory driving record is required for driving state or federal vehicles to conduct agency business.
OTHER REQUIREMENTS:
Background Investigation. Selected candidate must pass a federal security background investigation and complete and submit the Office of Personnel Management (OPM) Standard Form (SF) 86. The process includes a National Agency Check and Inquiry (NACI) and fingerprinting. Completed forms are submitted to the OPM for the background investigations.
Eligibility to Work in the U.S. The Immigration Reform and Control Act of 1986 requires all new employees to present proof of eligibility to work in the United States within three (3) days of being hired. The Texas Military Department participates in E-Verify and will provide the Social Security Administration (SSA) and, if necessary, the Department of Homela
