Wyndham Hotels & Resorts is now seeking a Manager, Franchise Operations (Extended Stay) - Dallas, TX to join our team at the Remote in Texas location in Remote in Texas, Texas.
Why Wyndham?
By joining Wyndham Hotels & Resorts, you will play an integral role in our mission to make hotel travel possible for all. You'll be part of the largest hotel franchise company in the world, where we strive to deliver the best value to our owners and guests. Most importantly, you'll be entrusted to live our unique Count on Me culture, set by our core values of integrity, accountability, inclusive, caring and fun. At Wyndham, we provide all team members the opportunity to grow through best-in-class training and career development, leadership training, mentorship opportunities and educational support. Supporting our team members is a top priority, which is why we offer competitive compensation and benefits, vacation, team member appreciation days, workplace flexibility and much more. At Wyndham Hotels & Resorts, we value and embrace a culture of diversity, equity and inclusion that supports team members of all backgrounds and experiences. We can't wait to welcome you!
The Role
The primary responsibility of Manager of Extended Stay Operations (MESO) is to live and exhibit our "Owners First" culture. MESO will provide first-line operational support for our extended-stay brand developers/owners/management companies/hotel staff. The MESO will engage internal and external teams to deliver on the value proposition and drive revenue through engagement in WHR programs and services that yield top line revenue (i.e. Revenue Management Services, Remote Sales, Wyndham Sales, Signature Reservations and future programs). MESO will also leverage their background and experience to advise on extended-stay operational excellence to improve the bottom line for owners.
What you'll do
Manage a dynamic, growing portfolio of extended-stay hotels.
Provide operational excellence from contract execution through hotel opening and ongoing operations, including on-site opening support for new hotels.
Drive extended-stay occupancy (ESOC) to best-in-segment levels for each hotel by training hotel teams to leverage WHR tools and programs.
Support WHR efforts to expand overall revenue generation opportunities, drive growth and performance (RPI).
Guide hotel teams toward consistently-high quality performance and increased customer satisfaction (Net Promoter, OSAT) for our extended-stay hotels.
Build and maintain relationships with key influencers within the management company/hotel teams and assist them in resolving day-to-day and complex challenges.
Recommend decisions that have a direct impact on financial goals and operations.
Understand local market conditions impacting hotel operations and performance with the ability to identify, recommend and influence revenue-generating opportunities.
Recommend improvement actions that will drive positive guest reviews.
80% travel with flexible work schedule.
Work under pressure with extended hours/days when required in order to meet deadlines.
You'll be successful if you have
Deep understanding of the extended-stay segment, how it differs from the transient segment and how to use this knowledge to drive the business.
Proficient at analyzing and organizing data consistently to execute meaningful messages during hotel onsite and virtual visits.
Proficient influencing skills to achieve operational results and hotel staff engagement.
Ability to effectively communicate up the internal chain of command to resolve issues.
Fluent understanding of existing WHR tools & resources and ability to leverage them for the benefit of the hotel and management company teams.
Builds on existing internal relationships and trust & provides feedback/solutions to leadership on hotel needs & challenges.
Fluent in ability to manage conflict and difficult conversations.
Expert in independently prioritizing, organizing and managing time effectively.
Excellent verbal and written communication skills required to effectively present material to various audiences.
Portfolio management experience.
Industry certifications.
Required Qualifications/Experience
2-4 years of progressive experience either as a GM of an extended-stay hotel, as a management company representative for extended-stay hotels or corporate experience from another extended-stay hotel company.
4-year college degree.
Proficient in using Salesforce and Microsoft Suite (i.e. Office, Word, PowerPoint, Excel etc.).
2-3 years of Wyndham Operations experience (preferred).
Company Overview
Wyndham Hotels & Resorts is the world's largest hotel franchising company by the number of properties with approximately 9,200 hotels across over 95 countries on six continents. Through our network of approximately 872,000 rooms appealing to the everyday traveler, Wyndham commands a leading presence in the hospitality industry. Headquartered in Parsippany, N.J. with offices around the world in London, Shanghai, Buenos Aires, Dubai and more, Wyndham employs more than 2,000 corporate team members worldwide who are dedicated to the Company's mission of making hotel travel possible for all. Supporting thousands of franchisees and a growing global portfolio of 24 hotel brands-think household names like Wyndham, La Quinta, Ramada, Days Inn and Super 8-Wyndham team members are a widespread group of individuals with diverse interests and backgrounds. Our unique Count on Me culture, commitment to flexibility and core values of Integrity, Accountability, Inclusivity, Caring and Fun are just part of what continues to make Wyndham an award-winning best place to work.
Wyndham Hotels & Resorts is an Equal Employment Opportunity Employer.
Job Location: Remote in Texas, Remote in Texas, Remote in Texas, Texas 75038
Employment Status: Full-time
Compensation & Benefits
For U.S. based positions only, the expected pay range for this position is $75k-95k annually.
Wyndham Hotels & Resorts carefully considers a wide range of factors when determining compensation such as work location, background, experience, and performance. Compensation decisions are dependent on the facts and circumstances of each case.
In addition to the base pay, this role is eligible to receive an incentive payment pursuant to the DFO Incentive Plan, subject to the terms of the Plan.
Wyndham Hotels & Resorts is committed to attracting, motivating, and retaining talented team members who align with our company's core values. We are proud to reward our full-time team members with comprehensive benefit programs and resources which include:
Health insurance with HSA and FSA options
Dental insurance
Vision insurance
Life/AD&D insurance
Short- and Long-Term Disability coverage
401(k) with generous company match
Vacation time- Accrue1.25 hours of paid vacation per week
Paid holidays- 11 Core Scheduled Paid Holidays with potential additional paid days off as business operations and the calendar permit (e.g. in 2025, there is an additional 8 days of paid company closure).
Paid sick leave accrued as state and local laws require
Additional paid time off in the form of one volunteer day, bereavement time, as well as jury duty time.
Participation in any of the benefit plans and programs made available to team members is subject to satisfaction of eligibility requirements. More information can be found on Our Benefits (https://careers.wyndhamhotels.com/content/Our-Benefits/?locale=en_US) Page. Wyndham Hotels & Resorts reserves the right to amend or terminate any benefit plan or program at any time in accordance with applicable law.
We are accepting applications for this position through 10/01/2025.
