Customer Service Representative

Robert Half • Paterson, NJ • 19h ago

Description We are looking for a skilled and success-driven Customer Service Representative to join our team in Paterson, New Jersey. This role involves supporting business-to-business (B2B) clients in the interior design, wholesale, and industrial sectors. The ideal candidate will excel at fostering strong customer relationships while ensuring the smooth handling of orders and inquiries.

Responsibilities:

Provide onboarding support to new customers, including explaining terms and conditions and delivering welcome materials.

Accurately input customer purchase orders into the SAGE100 system, verifying pricing, payment terms, and shipping details.

Cultivate trust-based relationships with clients through open and proactive communication.

Address customer complaints professionally, ensuring timely resolution.

Perform measurement conversions such as yards, feet, and inches into square feet or meters as required.

Collaborate with sales, production, shipping, and accounting teams to meet customer needs efficiently.

Offer assistance to other departments when necessary, contributing to a team-oriented environment. Requirements - Demonstrated experience in customer service within a B2B or manufacturing @context.

Proficiency in Windows operating systems and Microsoft Office, along with accurate typing skills.

Familiarity with ERP systems such as SAGE100 is advantageous.

Strong verbal and written communication abilities.

Capability to multitask and maintain organization in a fast-paced setting.

Solid math skills and proficiency in measurement conversions.

A positive attitude and willingness to learn new tools and processes. TalentMatch®

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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