Who We Are At CPC (Colder Products Company), we're not just connecting fluid lines - we're connecting people, ideas, and possibilities. For nearly 50 years, we've been engineering cutting-edge fluid connection technologies that power industries from biopharmaceutical, thermal management (liquid cooling of electronics), medical, industrial, and chemical handling markets. But what sets us apart? Our people. We're a team of problem-solvers, innovators, and forward-thinkers who thrive in a culture that values collaboration, creativity, and continuous improvement. Headquartered in Minneapolis/St. Paul, with over 700 employees in 14 countries, we're growing fast, and we want you to grow with us! Your Role Are you ready to make an impact and work with a company that values your expertise, ideas, and career growth? As our next Customer Service Specialist I, you'll be at the forefront of shaping our organization's success. This isn't just a job - it's a career move where you'll thrive, learn, and enjoy coming to work. Responsibilities: Ensure customer satisfaction when interacting with both internal and external customers Respond timely and professionally to inquiries from customers, channel partners and sales. Inquiries may include but are not limited to - purchase order status, order change requests, product lead times, custom product updates, billing, pricing, audit, basic product information, website functionality, company information, product compliance Complete communications in a timely, thorough manner Make consistent informed decisions utilizing process, policy guidelines and customer needs Handle Customer Return Material Authorizations (RMAs) associated with customer complaints and quality investigations On Time Delivery: Work with internal teams regarding supply, demand, and customer communications Responsible for managing Oracle exception and available-to-promise process to provide customers with the most accurate dates throughout the sales order cycle Proactively manage open customer sales orders to meet delivery dates and provide communication to customers Document all activities in Microsoft CRM Cases, to include accurate coding of issues and provide follow-up to resolution if within scope of Specialist responsibilities Provide back-up support to Customer Service workflow teams and order entry processing as needed Performs other job duties as assigned to meet business needs. Qualifications: Basic Requirements: Bachelor's degree in business, marketing, communications, supply chain or commiserate experience of 5 years in customer service. Experience in a manufacturing customer service team is advantageous. Excellent interpersonal and communication skills, both oral and written Demonstrated success in building relationships with internal and external customers This role may require up to 5% travel. Candidates should be comfortable with occasional travel as needed to support business objectives. Preferred Skills: 2+ years of Oracle experience 2+ years Microsoft CRM experience Why You'll Love Working Here Our Culture At CPC, our people aren't just employees, they're the driving force behind our success. We've built a culture rooted in respect, collaboration, and integrity, where every voice matters, and innovation thrives. It's not just us saying it; CPC has been recognized as a Top Workplace 5x in the past 6 years, because we genuinely care about our employees' growth, well-being, and success. This isn't just a workplace; it's a community where you'll feel valued, empowered, and inspired to do your best work every day. Growth & Development We invest in you. Whether you're looking to expand your skills, take on new challenges, or advance your career, we're here to support you. We offer: Mentorship, hands-on training, and career development opportunities to help you reach your full potential. Tuition Assistance to support continued education, plus scholarship programs for children of eligible employees. A Co-Op and intern program in partnership with several universities for hands-on industry experience. Recognition programs that celebrate your contributions, from employee loyalty awards to peer-to-peer recognition. Because when you succeed, we all succeed. Work/Life Balance We get it - work is important, but so is life outside of it. That's why CPC ensures you have the time and flexibility to live, recharge, and give back. Our programs include: Multiple paid-time off programs, including PTO, company-paid holidays, bereavement leave, and paid volunteer time to support causes you care about. Paid Parental Leave so you can focus on what matters most. Wellness support, including access to in-person and online advisors for mental, financial, and overall well-being. We believe that a balanced, fulfilled team creates the best workplace. Benefits & Compensation At CPC, we offer a comprehensive benefits package designed to support your health, financial security, and overall well-being, including but not limited to: Health & Wellness: Comprehensive Medical, Dental, Vision coverage starting day one for you and your family. Health Savings Account (HSA) contributions for eligible plans. Company-paid Long-Term & Short-Term Disability and Life Insurance for added security. Onsite gym & wellness programs to help stay active and healthy. Financial Benefits: 401k plan with automatic employer contributions starting on day one, plus profit-sharing to invest in your future. Referral bonuses - get rewarded for connecting talented friends and family to CPC job openings. Pay Range:$55,000.00 - $65,000.00/Bi-Weekly This range is the pay scale for this role in Minnesota. Individual compensation is based on skills, experience, and qualifications related to this position. Bonus Eligibility: No Join Us If you're ready to be part of an innovative team that values connection and collaboration, we want to hear from you! We consider several job-related, non-discriminatory factors when determining the pay rate for a position, including, but not limited to, the position's responsibilities, a candidate's work experience, a candidate's education/training, the position's location, and the key skills needed for the position. Pay is one of the Total Rewards that we provide to compensate and recognize employees for their work. Benefits: Our total rewards package of eligible team members also includes: a 401(k) savings plan with employer contributions; medical, dental and vision insurance; wellness programs; health savings account, health care and dependent care flexible spending accounts; company paid short-term disability and long-term disability; company paid employee basic life and AD&D insurance, supplemental employee and dependent life insurance; optional accident, hospital indemnity and critical illness insurance; adoption, surrogacy, and fertility benefits and assistance; commuter benefits, parental, military, jury duty, and bereavement leaves of absence; paid time off, including 10 paid holidays per calendar year, paid time off beginning at 120 hours annually, tuition assistance; business travel services; employee discounts; and an employee assistance program that includes company paid counseling sessions and legal services. Eligibility for benefits is governed by applicable plan documents and policies. Fraudulent Recruiting Disclaimer: Dover Corporation and our affiliated operating companies want to alert applicants to internet job posting fraud, where parties posing as Dover employees, recruiters, other agents, try to engage with... For full info follow application link. All qualified applicants will receive consideration for employment without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other factors prohibited by law.
