Inovalon was founded in 1998 on the belief that technology, and data specifically, would empower the transformation of the entire healthcare ecosystem for the better, improving both outcomes and economics. At Inovalon, we believe that when our customers are successful in their missions, healthcare improves. Therefore, we focus on empowering them with data-driven solutions. And the momentum is building. Together, as ONE Inovalon, we are a united force delivering solutions that address healthcare's greatest needs. Through our mission-based culture of inclusion and innovation, our organization brings value not just to our customers, but to the millions of patients and members they serve. *Although remote candidates will be considered if you live with in 40 miles of one of the offices this role will be "Hybrid" with Tues. and Wed. in office at a min. Overview:The Senior Account Manager role is part of the Customer Success Organization which is focused on ensuring we are easy to do business with, and our solutions provide value to our customers. The Senior Account Manager will be the accountable driver of effective relationships with Mid-market customers as the key source of knowledge regarding the industry, the products and business needs of our customers and will serve as a trusted advisor. This role will be accountable for marshaling resources to ensure our customers achieve their business outcomes with Inovalon products and has timely and satisfactory resolution to their issues and product needs. Duties and Responsibilities: Role requires leadership with customers facing meetings, including setting a strategic agenda, and preparing cross functional teams to deliver exceptional customer experience. Adept at outlining and communicating internally specific action plans designed to drive and mobilize others to a timely resolution on behalf of the customer, including balancing multiple priorities. Working with up-market and larger mid-size customers, this role is accountable for utilizing research and basic sales techniques to re-sell current products or providing alternative solutions to ensure customer loyalty and retention in the face of competitive pressures. Function as a customer leader in assigned accounts, owing to the successful utilization of account planning with the goal of overall revenue stability and growth were possible. Drives participation in Inovalon sponsored events Engage with the customer to understand their business needs and growth potential, build rapport, and use preapproved strategies, negotiate complicated contract elements appropriately to achieve a mutually beneficial solution. Grow and retain customers by educating them on the benefits and business value. Take leadership role in customer-facing meetings, as required. Positively leverage Action Plans/Success Plans and get to green mindset. Maintain a good understanding of the healthcare revenue cycle and seek an in-depth knowledge of products to support the customer through their lifecycle. Taking initiative and maximizing product education, leadership development and professional development through company resources. For various @types of assigned Customer accounts, the Senior Account Manager will remove barriers to drive successful implementation and on-boarding including new products, new locations and/ or enhancements. Handle escalated issues from other team members including defusing situations. Responsible to utilize and document in Gainsight, ServiceNow, SalesLoft, Salesforce, Power BI to provide internal stakeholders with visibility to performance and demonstrate focus on the high return activities. Report progress as requested, including project status and other metrics related to customer engagement activities. Job Requirements: Minimum two (2) years' experience in a SaaS healthcare account management environment. Business Acumen as measured by completing a bachelor's degree in business administration, Proficiency using Microsoft Office applications (EXCEL, PowerPoint) Achieve HFMA CRCR Revenue Cycle Management Certification within the first 90 days of employment. Possess a self-starter attitude with a sense of urgency; influence, drive and mobilize others to a timely resolution, while maintaining a professional, calm, and positive outlook. Excellent written, verbal, and interpersonal communication skills and ability to negotiate complex contracts with customers in a courteous and professional manner. Substantial organizational skills and attention to details, ability to prioritize, organize and meet multiple deadlines; adaptable and learning mindset required to meet changing business priorities. Education: Bachelor's degree in business administration is highly preferred. Physical Demands and Work Environment: Sedentary work (i.e., sitting for long periods of time). Travel for this position will include less than 10% locally, usually for training purposes or customer onsite sessions. Physical Demands and Work Environment: Sedentary work (i.e., sitting for long periods of time); Exerting up to 10 pounds of force occasionally and/or negligible amount of force; Frequently or constantly to lift, carry push, pull or otherwise move objects and repetitive motions; Subject to inside environmental conditions; and Travel for this position will include less than 5% locally usually for training purposes. Inovalon Offers a Competitive Salary and Benefits Package In addition to the base compensation, this position may be eligible for performance-based incentives. The actual base pay offered may vary depending on multiple factors including, but not limited to, job-related knowledge/skills, experience, business needs, geographical location, and internal equity. At Inovalon, it is not typical for an individual to be hired at or near the top end of the range for their role, and compensation decisions are dependent upon the facts and circumstances of each position and candidate. Inovalon invests in associates to help them stay healthy, save for long-term financial goals, and manage the demands of work and personal commitments. That's why Inovalon offers a valuablebenefits packagewith a wide range of choices to meet associate needs, which may include health insurance, life insurance, company-paid disability, 401k, 18+ days of paid time off, and more. Base Compensation Range $71,442 $80,000 USD If you don't meet every qualification listed but are excited about our mission and the work described, we encourage you to apply. Inovalon is most interested in finding the best candidate for the job, and you may be just the right person for this or other roles. By embracing inclusion, we enhance our work environment and drive business success. Inovalon strives to provide equal opportunities to the communities where we operate and to our clients and everyone whom we serve. We endeavor to create a culture of inclusion in which our associates feel empowered to bring their full, authentic selves to work and pursue their professional goals in an equitable setting. We understand that by fostering this @type of culture, and welcoming different perspectives, we generate innovation and growth. Inovalon is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or veteran status. We also consider qualified applicants regardless of criminal histories, consistent... For full info follow application link. Inovalon provides equal employment opportunities (EEO) to all employees and applicants for employment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, or protected veteran status and will not be discriminated against on the basis of disability.
