Customer Service Specialist

Aston Carter • Newton, NJ • 20h ago

Job Title: Inside Sales Representative

Job Description

We are seeking an Inside Sales Representative to manage quoting, invoicing, and opportunity management processes. This role involves recording and maintaining sales opportunities, preparing quotes for parts, lab, and field service opportunities, and ensuring completed work is invoiced properly. The successful candidate will also engage in customer service, government sales coordination, trade show management, and administrative support.

Responsibilities

Prepare and issue quotes for parts, lab, and field service opportunities.

Ensure all completed work is properly invoiced to the customer.

Record and maintain small opportunities in Zoho CRM and attach relevant documents to corresponding opportunities.

Send Sales Acknowledgements for all orders.

Regularly follow up on ISR-managed opportunities to ensure movement through the sales pipeline.

Submit a Monthly Opportunity Report to the Director of Sales, including new opportunities, closed (won/lost) opportunities, and status updates on active opportunities.

Proactively contact customers to assess satisfaction and offer assistance.

Conduct follow-up calls after project delivery and commissioning to gather feedback.

Issue and track Return Merchandise Authorizations (RMAs).

Maintain detailed inventory documentation, including serial numbers and QC packets for each order.

Serve as GSA Coordinator for government-related sales activity and monitor SAM.gov weekly for relevant federal contract opportunities.

Coordinate all aspects of trade show participation, including registration, logistics, and promotional materials.

Provide backup support for incoming sales and service phone calls.

Essential Skills

2+ years of inside sales, customer service, or related experience.

Proficient in CRM systems (preferably Zoho).

Excellent communication and interpersonal skills.

Strong attention to detail and organizational ability.

Additional Skills & Qualifications

Experience within a manufacturing organization.

Experience working with GSA/SAM.gov preferred.

Ability to manage multiple projects and deadlines simultaneously.

Sales-driven mindset with a focus on relationship-building.

Customer-first attitude and proactive problem solving.

Strong documentation and follow-through skills.

Effective team player with the ability to work independently.

Comfort with trade show planning and logistics.

Work Environment

This role is based onsite in Newton, five days a week. The office has a laid-back environment and dogs are often present, so comfort with dogs is essential. The role involves collaborating closely with remote colleagues who visit the office weekly, as well as working with the CEO.

This position is moving extremely fast as this is an urgent need for the client. If interested, please send over your most up to date resume to ktrivigno @astoncarter.com along with your availability for a 10-minute phone call.

Pay and Benefits

The pay range for this position is $27.00 - $31.25/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Newton,NJ.

Application Deadline

This position is anticipated to close on Aug 5, 2025.

About Aston Carter:

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com (%20astoncarteraccommodation@astoncarter.com) for other accommodation options.

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