Customer Support Center Representative

WATERSTONE BANK • Oak Creek, WI • 19h ago

JOB REQUIREMENTS: Description Starting salary for Customer Support
Center position is \$19.50 an hour and up, depending on experience. Job
Summary for Customer Support Center position: This position is
responsible for creating and maintaining positive ongoing customer
relationships by providing superior customer service, personalized
interactions, and proactively seeking out sales opportunities to promote
and sell all bank products and services when beneficial and appropriate.
Duties and responsibilities for Customer Support Center position:
Conveys an impression of service reflecting favorably of individual,
team, and bank standards, and shows a sincere interest in meeting and
exceeding caller\'s needs. Demonstrates proper telephone etiquette; uses
call center technology to effectively route calls. Assists and educates
internal and external callers with questions relating to product
knowledge, account related inquiries, consumer electronic banking
services, and troubleshooting. Serves as a resource for internal and
external callers on system related issues or questions relating to
functionality of products and services. Verifies contact information for
customers and updates as necessary; performs account inquiries and
maintenance related to the nature of each call. Effectively uses on-line
resources to ensure accuracy and communicates information in a way each
caller can understand. Effectively uses the core processing system and
other applicable tools to research and troubleshoot caller inquiries.
Has a strong knowledge of product lines with ability to discuss benefits
in line with caller\'s individual needs. Proactively recognizes and
creates opportunities to actively promote and sell bank products and
services. Maintains working knowledge of core processing system and
other applicable tools, as well as bank policies, procedures, and
regulatory requirements applicable to the Customer Support Center. Keeps
abreast of industry trends, standards, and other external factors that
may affect the department and bank. Performs various file maintenance
projects, outbound calling campaigns, and other duties when assigned.
Qualifications for Customer Support Center position: Experience
Required: 1-2 years experience in call center and/or branch banking
environment Required: 1-2 years in a sales and goals-based environment
Preferred: 2-4 years experience in call center environment Preferred:
2-4 years in a sales and goals-based environment Required: Ability to
use and comprehend Microsoft Word, Excel and Outlook. Education High
School diploma or general education degree (GED). Working conditions A
fast paced professional office setting. Individuals must be flexible in
work schedule and have the ability to adjust their daily schedule as
dictated by call volumes and staffing to avoid call overflows. Benefits
for Full-Time... For full info follow application link.
EOE-Minorities/Females/Vets/Disabled Affirmative Action Employer
*** APPLICATION INSTRUCTIONS: Apply Online:
ipc.us/t/05C098CEFBE3458E

Go to Apply

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