Customer Service Representative

Advantage Technical Services, Inc • Bethlehem, PA • 23h ago

Reference #: 1928399 Customer Service Representative Pay Rate: $21.77/hour Hours: 8:30 AM - 5:00 PM Location: Bethlehem, PA, 100% onsite during training; will transition to hybrid Position Summary As a Customer Service Representative, you will be a key liaison between Evident and its customers-both internal and external-ensuring total customer satisfaction. This role involves entering orders, handling service requests, and providing timely, professional support. You will also serve as the voice of the customer, helping Evident understand and fulfill their equipment needs. Primary Responsibilities

Serve customers at all levels by assisting with requests related to Evident products.

Accurately process transactions, including sales orders, with a high degree of attention to detail.

Maintain accurate data in the CRM system.

Collaborate with internal departments such as Order Fulfillment, Planning, Manufacturing, Finance, and Shipping to ensure timely delivery and resolution of customer inquiries.

Proactively follow up on all transactions to ensure customer satisfaction.

Demonstrate a complete understanding of the end-to-end order process and act on each step with urgency and professionalism.

Provide courteous, customer-focused support on inbound and outbound calls.

Meet individual and team KPIs on a daily, weekly, and monthly basis.

Work independently and demonstrate strong problem-solving skills.

Support special projects as assigned.

Qualifications Minimum Requirements

Education: High school diploma or GED equivalent

Experience: 3-5 years in a business environment; prior customer service experience preferred

Skills:

Excellent verbal and written communication skills with a strong customer service focus

Ability to multitask, prioritize, and stay organized in a fast-paced environment

Familiarity with ERP and CRM systems

Proficiency in Microsoft Outlook and related applications

High attention to detail and a strong work ethic

Positive attitude with the ability to foster teamwork and collaboration

Preferred Qualifications

Experience with SAP ERP systems

Experience using Salesforce CRM

After you have applied, download our Staffmark Group WorkNOW App to receive real-time job offers and apply for additional opportunities. You can download it from the App Store or get it on Google Play. About Advantage Technical With company roots going back over 30 years, Advantage Technical is an engineering and information technology services company and a national leader in the provision of technical resources today. These services include Staff Augmentation, Direct Placement, Project Resourcing and Outsourcing - delivered from 40 key market locations, by over 3500 specialized contractors, to over 500 clients across North America. Advantage Technical is a Best of Staffing Diamond Award winner for both Clients and Talent. For more information about the industries and services offered by Advantage Technical, please visit AdvantageTechnical.com. Advantage Technical is committed to providing equal employment opportunity for all persons regardless of race, color, religion (including religious dress and grooming practices), sex, sexual orientation, gender, gender identity, gender expression, age, marital status, national origin, ancestry, citizenship status, pregnancy, medical condition, genetic information, mental and physical disability, political affiliation, union membership, status as a parent, military or veteran status or other non-merit based factors. We will provide reasonable accommodations throughout the application, interviewing and employment process. If you require a reasonable accommodation, contact your local branch. Advantage Technical is an E-Verify employer. This policy is applicable to all phases of the employment relationship, including hiring, transfers, promotions, training, terminations, working conditions, compensation, benefits, andother terms and conditions of employment. All employees are directed to familiarize themselves with this policy and to act in accordance with it. All decisions with respect to employment matters and other phases of employer-temporary employee relationships will be in keeping with this policy and in accordance with all applicable laws and regulations. To read our Privacy Notice for Candidates and Employees/Contractors, click here. By applying for this job, you agree that you may receive both AI-generated and non-AI generated calls, text messages, or emails from Staffmark Group and/or its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our general Privacy Policy at Privacy Policy - Staffmark

Advantage Technical is committed to providing equal employment opportunity for all persons regardless of race, color, religion (including religious dress and grooming practices), sex, sexual orientation, gender, gender identity, gender expression, age, marital status, national origin, ancestry, citizenship status, pregnancy, medical condition, genetic information, mental and physical disability, political affiliation, union membership, status as a parent, military or veteran status or other non-merit based factors. We will provide reasonable accommodations throughout the application, interviewing and employment process. If you require a reasonable accommodation, contact us. Advantage Technical is an E-Verify employer. This policy is applicable to all phases of the employment relationship, including hiring, transfers, promotions, training, terminations, working conditions, compensation, benefits, and other terms and conditions of employment.

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